Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anny Hakansson

London

Summary

A reliable, hard-working and well-organised individual currently seeking administrative or clerical work. Employed since the age of sixteen, now with over a decade of key skills and experience accumulated from several roles such as childcare, admin and customer service. Having emigrated from Sweden in 2016 I have since spent the majority of my working life in the U.K .

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shop Manager

Marble Dry Cleaners
03.2023 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.

Nanny and Personal Assistant

Privately Employed
08.2016 - Current
  • Developed strong communication with parents to provide updates on childrens progress, needs, and achievements.
  • Built positive and nurturing environments to support childrens social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Provided multifaceted services to employer by managing mail, scheduling appointments, and other administrative tasks.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Audio Transcriber

Lingustix Tank Inc.
06.2020 - 10.2022
  • Listened to recorded dictation and transcribed information using Loft 2.0.
  • Maintained strict adherence to client confidentiality by securely handling sensitive documents and audio recordings.
  • Demonstrated flexibility while transcribing various types of content including interviews, meetings, conferences, podcasts, webinars, speeches—resulting in diverse portfolio experience.
  • Collaborated proactively within a team setting to complete large-scale projects within tight deadlines without compromising quality standards.

Office Assistant

Ragunda Municipal
09.2014 - 08.2016
  • Interacted with customers by phone, email, and in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organizsd files and stocked supplies to support team needs and maximize performance.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.

Education

Bachelor of Arts - History

Mid Sweden University
Sundsvall, Sweden
05.2020

Skills

  • Customer Service
  • Employee Scheduling
  • Policy Enforcement
  • Social Media Marketing
  • Inventory Management
  • Data Management
  • Scheduling
  • Health and safety

Certification

  • Full EU drivers license
  • SIMS (School information management system) Certificate

Languages

Swedish, English
Native language
German
Intermediate
B1
Norwegian
Advanced
C1
Korean
Elementary
A2

Timeline

Shop Manager

Marble Dry Cleaners
03.2023 - Current

Audio Transcriber

Lingustix Tank Inc.
06.2020 - 10.2022

Nanny and Personal Assistant

Privately Employed
08.2016 - Current

Office Assistant

Ragunda Municipal
09.2014 - 08.2016

Bachelor of Arts - History

Mid Sweden University

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Anny Hakansson