Summary
Overview
Work history
Education
Skills
References
Languages
Timeline
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Annum Abbas

Summary

Dedicated professional with expertise in customer service and communication, teamwork and collaboration, point-of-sale operation, time management, attention to detail, and hospitality and food service. Proven ability to enhance customer satisfaction through efficient service delivery and meticulous attention to detail. Seeking opportunities to leverage skills in a dynamic environment focused on excellence in service.

Overview

3
3
years of professional experience

Work history

Waitress

Argeela Lounge
03.2025 - 06.2025
  • Delivered high-quality customer service in a fast-paced lounge environment.
  • Managed food and drink orders with accuracy and efficiency.
  • Ensured customer satisfaction through attentive service and quick problem-solving.
  • Maintained the cleanliness and ambience of the lounge area.

Dessert Maker (Hot Section)

Kaspa’s
Watford
08.2023 - 03.2024
  • Prepared and served hot desserts to high presentation and quality standards.
  • Maintained a clean and hygienic work area in line with health & safety requirements.
  • Managed stock for the hot dessert section, ensuring timely restocking to avoid delays.
  • Coordinated with front-of-house staff to ensure prompt and accurate order fulfilment.

Retail Assistant

Wilko
07.2023 - 09.2023
  • Assisted customers with purchases, queries, and product recommendations.
  • Maintained stock levels and merchandising standards.
  • Operated tills and processed transactions accurately.
  • Helped ensure a clean and organised shop floor environment.

Bay host (Customer Service Assistant)

Topgolf
04.2022 - 06.2023
  • Greeted and hosted guests, ensuring a fun and welcoming atmosphere.
  • Delivered food and beverages to guests and provided menu recommendations.
  • Assisted in event hosting, large group coordination, and general customer service tasks.
  • Worked closely with a team to support operational needs and guest satisfaction.

Education

Bachelor of Science - Accounting and Finance

Birmingham City University
Birmingham
09.2023 -

Skills

  • Customer service & communication
  • Teamwork & collaboration
  • Point-of-sale (POS) operation
  • Time management
  • Attention to detail
  • Hospitality & food service

References

Available upon request.

Languages

English
Fluent
Punjabi
Fluent
Urdu
Fluent

Timeline

Waitress

Argeela Lounge
03.2025 - 06.2025

Bachelor of Science - Accounting and Finance

Birmingham City University
09.2023 -

Dessert Maker (Hot Section)

Kaspa’s
08.2023 - 03.2024

Retail Assistant

Wilko
07.2023 - 09.2023

Bay host (Customer Service Assistant)

Topgolf
04.2022 - 06.2023

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Annum Abbas