Summary
Overview
Work History
Education
Skills
Timeline
Generic
Annstasia Williams

Annstasia Williams

Assistant Manager
Walsall

Summary

A highly motivated, confident and reliable individual, with a willingness a develop new skill, to enhance productivity in the workplace and further career prospects. communicates well with people at all levels, enabling good working relationships with colleagues and dealing with the public. commits fully to all tasks undertaken and strives to complete work to deadlines whilst maintaining high standards at all time, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Language

Work History

Point

Heantun
Wolverhampton, ENG
02.2019 - Current
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
  • Evaluated and promptly resolved lodging facility operational issues.


Sales Support

Bryt Energy
Birmingham, ENG
01.2013 - 05.2019
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.


Administrative Assistant

UK Money Solutions
Birmingham, ENG
07.2011 - 10.2016
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Identified issues, analyzed information and provided solutions to problems.


Sales Associate

TK. Maxx
Birmingham, ENG
05.2007 - 07.2008
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.


Education

BTEC -

South Birmingham College
09.2007 - 7 2008

Diploma - Travel and Tourism

3 Introductory Diploma - Travel and Tourism

Solihull College
09.2006 - 7 2007

Skills

Strong written and verbal communication abilitiesundefined

Timeline

Point

Heantun
02.2019 - Current

Sales Support

Bryt Energy
01.2013 - 05.2019

Administrative Assistant

UK Money Solutions
07.2011 - 10.2016

BTEC -

South Birmingham College
09.2007 - 7 2008

Sales Associate

TK. Maxx
05.2007 - 07.2008

3 Introductory Diploma - Travel and Tourism

Solihull College
09.2006 - 7 2007

Diploma - Travel and Tourism

Annstasia WilliamsAssistant Manager