Ann Marie Johnson
Huddersfield,West Yorshire
Summary
Dedicated housing professional with expertise in tenancy sustainment and safeguarding adults and children. Proven track record in risk assessments, support planning, and managing welfare benefits including Universal Credit. Skilled in housing law, tenancy management, rent arrears recovery, and anti-social behaviour case management. Adept at multi-agency partnership working to enhance housing allocations and manage voids effectively. Committed to delivering exceptional customer support and conflict resolution while pursuing opportunities to further develop skills in housing support and tenancy management.
Overview
7
7
years of professional experience
Work history
Earlier Housing Career
- Held various housing roles with Leeds City Council, Kirklees Council, Habinteg Housing, Home Group, Great Places Housing Group and Belle Isle TMO including:
- Housing Officer
- Income Officer
- Housing Manager
- Debt Recovery Officer
- Responsibilities included tenancy management, rent arrears recovery, welfare advice, safeguarding referrals, ASB investigations, court preparation and housing allocations.
Housing Support Worker
Bedspace
Leeds
2024.10 - 2026.03
- Provide housing support to vulnerable young people aged 16–22, helping them develop the skills needed for independent living.
- Deliver person-centred support plans and risk assessments
- Conduct property inspections and health & safety checks
- Support residents to access education, training and employment
- Assist with benefits, budgeting and tenancy responsibilities
- Work closely with social services and external support agencies
- Ensure properties remain safe and compliant
Housing Support Worker
Foundation Beacon
Leeds
2021.04 - 2024.10
- Supported vulnerable individuals aged 16–70 in supported housing.
- Supported clients to maintain tenancies and develop independence
- Assisted with benefits applications and financial management
- Completed housing assessments, support plans and risk assessments
- Conducted tenancy sign-ups and property inspections
- Worked with multi-agency teams to manage complex needs
Housing Support Worker
GIPSIL
Leeds
2020.10 - 2021.04
- Supported young people aged 18–25 transitioning into independent living
- Provided guidance on housing access, benefits and budgeting
- Conducted health & safety checks and tenancy support visits
Housing Management Worker
Fusion Housing
Huddersfield
2020.02 - 2020.09
- Provided housing advice and tenancy support to vulnerable tenants
- Conducted property sign-ups, inspections and risk assessments
- Supported clients with housing and benefit applications
Income Officer
Incommunities
Bradford
2019.11 - 2020.02
- Managed rent arrears recovery and payment arrangements
- Initiated legal action for serious arrears cases
- Supported tenants with benefit claims and financial advice
Neighbourhood Housing Officer
Incommunities
Bradford
2019.08 - 2019.11
- Managed tenancy issues including ASB and safeguarding referrals
- Allocated properties and conducted viewings
- Carried out estate inspections and safety checks
Education
CIH Level 4 Certificate - Housing
University of De Montfort
NVQ Level 3 - Training & Development
NVQ Level 1 & 2 - Business Administration
ECDL - European Computer Driving Licence
Skills
- Housing Support
- Tenancy Sustainment
- Safeguarding Adults & Children
- Risk Assessments & Support Planning
- Welfare Benefits & Universal Credit
- Housing Law & Tenancy Management
- Rent Arrears & Income Recovery
- Anti-Social Behaviour Case Management
- Multi-Agency Partnership Working
- Housing Allocations & Voids
- Customer Support & Conflict Resolution
Accomplishments
- Over 30 years’ experience in social housing and tenancy management
- Supported hundreds of vulnerable tenants to maintain their tenancies and avoid homelessness
- Extensive experience managing complex cases involving safeguarding, arrears and tenancy issues
- Proven ability to work effectively with multi-agency partners to support vulnerable residents
- Strong knowledge of housing legislation, welfare reform and tenancy enforcement
Additional Information
Full UK Driving Licence, Access to own vehicle, Enhanced DBS on Update Service
Custom Section
Enhanced DBS – Update Service, C3897271438
Personal Information
- ID Type: Enhanced DBS
- ID Number: C3897271438
Training
- Safeguarding Adults & Children
- Youth Mental Health First Aid
- Tenancy Management & Housing Law
- Information Governance & Data Security
- Health & Safety & First Aid
- Manual Handling
- Asbestos Awareness
Affiliations
- Growing my own vegetables, fruits and flowers, Walking, reading and making seasonal garlands and wreaths for decoration
Timeline
Housing Support Worker
Bedspace
2024.10 - 2026.03
Housing Support Worker
Foundation Beacon
2021.04 - 2024.10
Housing Support Worker
GIPSIL
2020.10 - 2021.04
Housing Management Worker
Fusion Housing
2020.02 - 2020.09
Income Officer
Incommunities
2019.11 - 2020.02
Neighbourhood Housing Officer
Incommunities
2019.08 - 2019.11
Earlier Housing Career
NVQ Level 3 - Training & Development
NVQ Level 1 & 2 - Business Administration
ECDL - European Computer Driving Licence
CIH Level 4 Certificate - Housing
University of De Montfort