Annmarie Burgess
Northfleet,Kent
Summary
Detail-orientated Branch Manager adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
38
38
years of professional experience
Work History
Branch Manager
Europa Worldwide Group
Dartford, Kent
08.1988 - 11.2025
- Facilitated training sessions on compliance, product knowledge, and customer handling skills.
- Oversaw branch budget, tracking expenditures for optimal profitability.
- Facilitated team meetings for performance data review, goal setting, and staff motivation.
- Evaluated financial reports to measure branch performance and pinpoint areas for improvement.
- Compiled and delivered reports on performance trends and forecasts to senior management.
- Cultivated relationships with key business clients to foster long-term partnerships.
- Developed and implemented customer satisfaction surveys, analysing results to identify areas for improvement in service delivery.
- Organised and chaired weekly team meetings to discuss performance metrics, sharing best practices and addressing challenges.
- Implemented a reward programme for outstanding customer service, boosting team morale and motivation.
- Maintained a calm and professional demeanour when dealing with challenging or upset customers, ensuring a positive interaction.
- Acknowledged and responded to customers' concerns within set SLAs for compliance with company standards.
- Researched and resolved customer issues received via different channels for exceptional client experience.
Junior Stock Broker
Bailey Shatkin
London
06.1987 - 08.1988
- Analysed market trends and financial data to guide clients in portfolio decisions.
- Prepared and presented detailed reports on market analysis, investment performance, and future projections.
- Bought and sold securities, stocks and bonds for profitable returns.
- Documented buy and sell orders following company protocol.
- Completed paperwork accurately and promptly for up-to-date, reliable financial records.
- Contributed to team meetings and strategy sessions, sharing insights and market forecasts.
- Evaluated economic trends for securities, bonds and stocks for strategic decision making.
Education
GCSEs -
Dartford West School for Girls
Dartford, KENT1987
Skills
- Client relationship management
- Staff training
- Compliance training
- Goal setting
- Problem solving
- Staff recruitment
- Customer relations
- Branch operations handling
- Team building and training
- Team leadership
- Staff mentoring
- Performance monitoring
- Decision-Making proficiency
- Decision-Making authority
Hobbies and interests
- Reading
- Socialising with friends
- Volunteering at the local Animal Rescue Centre
- Watching my son play cricket
Timeline
Branch Manager
Europa Worldwide Group
08.1988 - 11.2025
Junior Stock Broker
Bailey Shatkin
06.1987 - 08.1988
GCSEs -
Dartford West School for Girls