Annila Abbas
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Receptionist
Project Recruit
London, St James Park, ENG
2023.10 - 2024.03
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Sales Assistant
Mountain Warehouse
Fulham Broadway
2023.07 - 2023.09
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
Customer Service Assistant
Waitrose
London
2022.07 - 2022.09
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Maintained clean and organized work environment to maintain customer safety.
- Utilized problem-solving skills to address customer queries and complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Described products to customers and how best to care for merchandise.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Bright horizons agency - preschool nursery
2019.02 - 2020.04
- Skills /Roles - maintaining a safe and clean environment for the children, carrying out risk assessments, keeping the children active and productive, helping the children develop key skills, communicating with colleagues to keep up to date with paperwork, keeping parents well-formed.
Customer service
Winter Wonderland Peter
2018.12 - 2019.01
- Pan on ice
- Skills:, - engaging with customers and kids, Health and safety/cleanliness, Hosting and welcoming the audience, Team leader, Being a team member, Using initiative in difficult situations, Communication skills, Upselling products, Cash handling, Making adjustments to improve efficiency, Ensuring an active positive vibe throughout
- Doors - ensuring the queue is maintained keeping customers calm and collected, counting people coming in and out of the venue, dealing with customer queries, ensure the health and safety of customers in the environment
- Travelodge work experience 2018 May
- Dealing with customers at reception informing them and helping them with any queries
- Asking about their stay
- Handling luggage, Keeping the place clean and safe
- Ensuring everyone is comfortable, greeting customers
- Informing colleagues of any deliveries or about customers who arrive from other companies so they are aware.
Receptionist
Travelodge
London
2018.05 - 2018.08
- Corresponded with clients through email, telephone, or postal mail.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped office staff prepare reports and presentations for internal or client-related use.
Lanes/Party host/Reception/Waitress
O2 Hollywood Bowl
2017.09 - 2018.03
- Attending service calls/organising bookings
- Collecting orders and Serving food and drink
- Taking payment for bookings
- Running parties
- Promoting offers/deals/party bookings
- Taing a picture of groups at the end and getting them to share on social media to help gain customers
- Advising techniques when bowling to prevent injury
- Maintaining a safe clean environment
- Assisting the wider team members
- Carrying out risk assessments to prevent injury
- Make sure customers are well informed of their booking
- Up sale the service and promotional work, Making recommendations for other services
- Ensuring appropriate equipment/footwear is used when bowling
Customer Service Assistant/Nursery Assistant
Muddy boots Nursery
2015.03 - 2016.05
- Assisting and supporting with care for 0 to 7-year-olds
- Maintenance of the nursery and hygiene checks
- Ensuring health and safety at all times
- Completing risk assessments of the classroom
- Creating learning activities and supporting children with these activities
- Creating outdoor games for children
- Ensure they are carrying out tasks correctly to prevent injury
- Setting up and clearing up
- Assisting children when handling animals
- Serving the children food and assisting with feeds
- Encouraging and motivating the children to get involved with activities to support social skills
Stables Volunteer
Mudchute Farm
2014.03 - 2014.04
- Helped and maintained the farm
- Cleaning stables/barn and clean saddles
- Raising money with activities such as face painting
- Buy equipment for washing horses responsible for money
- Help the public find their way around
- Help kids with smaller animal handling
- Assisting and supporting injured animals
- Checking horses are physically fit to go on the field
- Make sure the kids and animals are safe and in a comfortable environment.
Education
Level 3 diploma - Sports science
West London College
Barons Court 2018.09 - 2019.08
GCSE - Passed 8 GCSE at a high level
George greens school
2012.09 - 2017.07
Certifications
Skills
Excellent customer service
Teamwork and Collaboration
Attention to Detail
Problem-Solving
Timeline
Receptionist
Project Recruit
2023.10 - 2024.03
Sales Assistant
Mountain Warehouse
2023.07 - 2023.09
Customer Service Assistant
Waitrose
2022.07 - 2022.09
Bright horizons agency - preschool nursery
2019.02 - 2020.04
Customer service
Winter Wonderland Peter
2018.12 - 2019.01
Level 3 diploma - Sports science
West London College
2018.09 - 2019.08
Receptionist
Travelodge
2018.05 - 2018.08
Lanes/Party host/Reception/Waitress
O2 Hollywood Bowl
2017.09 - 2018.03
Customer Service Assistant/Nursery Assistant
Muddy boots Nursery
2015.03 - 2016.05
Stables Volunteer
Mudchute Farm
2014.03 - 2014.04
GCSE - Passed 8 GCSE at a high level
George greens school
2012.09 - 2017.07
Certifications