Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline

Annie Flore Mafo Saa

LONDON

Summary

Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritisation and time management skills. Certified in [Area of Certification]. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Health care worker

Barth Health NHS trust
London
11.2023 - Current
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Performed light domestic duties to support residents in supported living maintain clean and orderly living space.
  • Served meals and beverages to residents and assisted in feeding as appropriate.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Positioned, lifted and transported patients with limited mobility.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Submitted reports to manager regarding status of client.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Monitored client health conditions and reported immediate issues to manager.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Applied moving and handling procedures to safely assist service users with restricted mobility.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Updated families regularly on patient progress and treatment plan changes.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.

Housekeeper

Guy's and St Thomas NHS Foundation Trust
London
02.2018 - 05.2022
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Vacuumed, mopped and polished floors to achieve high-quality finishes.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Cleaned bathrooms with meticulous attention to detail.
  • Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Reported damages and breakages, promptly repairing items and arranging replacements.
  • Achieved cleaning requirements within allotted timeframes.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Communicated with other staff to determine best use of resources and guest care.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
  • Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Organised storage spaces for attractiveness and ease of use.
  • Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
  • Built trusted relationships with clients to achieve outstanding customer loyalty.
  • Proactively identified changing housekeeping needs to provide reliable and attentive service.

Room attendant

Aloft London Excel
London
02.2016 - 02.2018
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Delivered extra linen and toiletries to meet guest needs.
  • Followed health and safety standards governing correct use of chemicals.
  • Polished glass, mirrors and metal items to attractive shine.
  • Trained new room attendants on company policies and cleaning procedures.
  • Vacuumed carpeted areas and mopped hard floors.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Inspected rooms to assess cleaning and repair needs between guest stays.
  • Reported maintenance issues for prompt resolution.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Secured guest rooms after performing housekeeping services.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Reported on check-outs and room vacancies to maintain accurate occupancy records.
  • Demonstrated utmost care and security to handle guests' belongings.
  • Cleared dust and debris from building sites.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.

Education

O level - General studies

Lycee de Nkonjock, Yabassi, Cameroon
09.1996 - 08.1997

A-Levels - Literature, Languages (English, French, Spanish)

Lycee de Nkonjock, Yabassi, Camerron
09.1999 - 08.2000

AAT Level 1 - Accountancy

Hackney Community College, London
06.2014 - 12.2014

AAT Level2 - Accountancy

Osborne training center, London
06.2015 - 02.2016

Digital account assistant - Accountancy

KBM Training and recruitment, London
03.2024 - 06.2024

Digital bookkeeping and payroll - Bookkeeping

KBM training and recruitment, London
03.2024 - 07.2024

Skills

  • Patient observations
  • Person-centred care plans
  • Patient handling and positioning
  • Personal care assistance
  • Calm under pressure
  • Basic life support
  • Patient safeguarding
  • Clinical waste disposal
  • Documentation development
  • Housekeeping
  • Safeguarding knowledge
  • Infection prevention and control
  • Cultural awareness
  • Patient relationship building
  • Activities of Daily Living
  • Medication Administration
  • Infection prevention
  • Disability Care
  • Healthcare operations
  • Phlebotomy
  • Patient assessments
  • Vulnerable Adult Safeguarding

Affiliations

  • Playing lawn tennis, taking care of my family and socialising.

Accomplishments

Employee of the month in June 2024 at the orthopedic department Royal London hospital.

Certification

.Professional Customer Service Skills

.Physical Health Level 1: Awareness

.Prevent Workshops (WRAP)

.Clinical Risk

.Deprivation of Liberty Safeguards

.Equality, Diversity & Human Rights

.Health, Safety and Welfare Awareness

.Infection control level 2

.Infection Control Level 2

.Safeguarding Children Level 1&2

.Safeguarding Adults Level 2

.Fire Safety Awareness

.Information Governance

Languages

French
Fluent
Spanish
Intermediate
English
Fluent

References

References available upon request.

Timeline

KBM Training and recruitment - Digital account assistant, Accountancy
03.2024 - 06.2024
KBM training and recruitment - Digital bookkeeping and payroll, Bookkeeping
03.2024 - 07.2024
Health care worker - Barth Health NHS trust
11.2023 - Current
Housekeeper - Guy's and St Thomas NHS Foundation Trust
02.2018 - 05.2022
Room attendant - Aloft London Excel
02.2016 - 02.2018
Osborne training center - AAT Level2, Accountancy
06.2015 - 02.2016
Hackney Community College - AAT Level 1, Accountancy
06.2014 - 12.2014
Lycee de Nkonjock - A-Levels, Literature, Languages (English, French, Spanish)
09.1999 - 08.2000
Lycee de Nkonjock - O level, General studies
09.1996 - 08.1997

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Annie Flore Mafo Saa