Annie Sagayanathan Ravikumar
Ipswich,Suffolk
Summary
Dedicated professional with expertise in phone and email etiquette, multitasking, data entry analysis, and customer service. Demonstrates exceptional ability to manage multiple tasks efficiently while maintaining high standards of accuracy and customer satisfaction. Committed to leveraging skills to contribute effectively in a dynamic work environment and achieve career growth within the customer service industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
System Administrator
Morrisons Petrol Station
Ipswich, UK
11.2024 - Current
- Analyzed customer service data to identify areas needing improvement in the IT environment.
- Responded promptly to customer complaints in a professional manner.
- Developed spreadsheets to track the progress, and invoices.
IT Service Desk Analyst
University of Essex
Colchester, UK
03.2024 - 08.2024
- Maintained customer records in ticketing system, documenting all interactions with customers.
- Maintained up-to-date case documentation for future reference.
- Updated customer information and account status in the database following each interaction.
Administrative Assistant
David Lloyd Leisure
Colchester, UK
10.2023 - 03.2024
- Greeted visitors and provided general information about the company.
- Answered questions from customers regarding products and services offered by the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Master of Science - Artificial Intelligence & Its Applications
University of Essex
Bachelor of Science - Information Technology
Nirmala College For Women
Skills
- Phone etiquette
- Email etiquette
- Multitasking skills
- Data entry analysis
- Customer Service
Certification
- Accenture certified Data Analytics and Visualization Job Simulation
- Tata certified Data Visualization Empowering Business with Effective Insights
Languages
Tamil
English
Hindi
Malayalam
Timeline
System Administrator
Morrisons Petrol Station
11.2024 - Current
IT Service Desk Analyst
University of Essex
03.2024 - 08.2024
Administrative Assistant
David Lloyd Leisure
10.2023 - 03.2024
Master of Science - Artificial Intelligence & Its Applications
University of Essex
Bachelor of Science - Information Technology
Nirmala College For Women
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