Customer Service Associate
Loves Travel Center
Brunswick, USA
11 2024 - Current
- Collaborated with sales team to understand product changes and updates, aiding seamless communication with customers.
- Trained new staff on company policies and procedures, ensuring uniformity in service delivery.
- Managed difficult customer interactions by expertly employing empathy and active listening to guarantee customer satisfaction.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Completed transactions to replace or exchange defective items.
- Handled till floats responsibly ensuring accurate accounting at the end of each shift.
- Collaborated with team members to maintain a clean, organised store environment.
- Helped maintain stock levels on shop floor for easy access by customers.
- Balanced daily cash registers, ensuring financial accuracy.
- Answered phone calls professionally to handle enquiries and resolve complaints.
- Counted change correctly and issued customer receipts.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Checked customer ID when selling age-restricted items, following store policy.
- Completed opening and closing procedures each day.