Annie Murfin

• Managing incoming emergency patients, ensuring clients feel supported and heard in highly emotional situations.
• Independently Managing the daily banking and subsequently the clinics finances and credit card statements, by running daily and weekly excel spreadsheet records rectifying any discrepancies
immediately and communicating with Genpact to ensure records are kept up to date to support the head office. Banking cash payments and scanning banking slips and receipts as supportive evidence for record keeping.
• Compassionately dealing with client financial concerns and clinic debt using digital and physical forms of communication.

• Maintaining tax account records and use of Freeagent accounting software and invoicing tools.
• Rapidly built a successful and reputable business with a focus on strong client relations.
• Extensive diary management, remaining adaptable to client requirements and weather changes

• Proactively worked to expand my knowledge, receiving a note of achievement from the company's head office training team, for being proactive, forward thinking and personable.
• Achieved an excellent conversion rate from Market appraisal to 'won instruction', resulting in an internal promotion within the first 12 months of employment.
• Extensive office-based duties, which were prioritised and actioned in good time whilst still offering a tailored service to each client to ensure their needs were met.
• Providing expert advice with an emphasis on understanding each client's specific needs.
• A methodical approach that resulted in an increase in five star reviews.
• Diary management, marketing materials and management of online listings.

• Individually managing a sales portfolio of luxury properties, within a well-regarded independent Estate Agents.
• Generating an excellent pipeline of sales by successfully converting market appraisals into contracts.
• Providing exemplary level service which lead to an increase in positive online reviews resulting in further client leads.
• Independently managing positive and trustworthy client and buyer relations resulting in repeat client contracts.