Annie Leung
Bristol
Summary
I am an experienced Financial Services Administrator with a background in banking and wealth management, with hands-on experience processing high volumes of financial transactions, including equities and investments, and regularly handling over 80 transactions a day. Highly organised and detail-oriented, with a strong focus on accuracy and confidence using financial systems and managing client records. Enjoys working collaboratively with different teams to ensure transactions are processed smoothly and accurately.
Overview
1
1
Certification
5
5
years of post-secondary education
19
19
years of professional experience
Work history
Treasury Clerk
Workman LLP
Bristol
2025.10 - 2026.10
- Process and post 60–80 bank receipts daily, increasing to 200+ transactions during quarter-end, ensuring transactions are accurately recorded and processed within strict payment-run deadlines.
- Utilise Microsoft Excel to consolidate, review, and organise transaction data, enhancing visibility and efficiency when processing high volumes of financial information.
- Complete tenant account reconciliations, investigate outstanding balances, and liaise with tenants and Property Managers to obtain remittance information and allocate payments correctly.
- Managed daily email communications, addressing tenant inquiries and directing issues to appropriate teams for timely resolution.
- Maintained electronic filing systems, ensuring accurate storage of supporting documentation for easy retrieval.
Teaching Assistant
Five Education
Bristol
2024.06 - 2025.10
- Supported students with maths and helped them improve their communication skills.
- Supported learners with patience, understanding, and a positive attitude.
Carer
Helping Hands
Bristol
2023.09 - 2024.07
- Supporting individuals with daily activities, such as eating, drinking and mobility.
- Providing personal care, including washing, dressing and grooming.
- elping with household tasks, including cleaning, laundry and keeping the environment safe.
Catering Assistant
Marks & Spencer
Bristol
2023.04 - 2023.08
- Assisted customers with inquiries to ensure positive experience.
- Managed stock levels and processed customer transactions while delivering quality service in a high-pressure retail environment.
- Collaborated with other team members for smooth catering operations during events.
Marketing Associate
Royal Bank of Canada
Hong Kong
2020.04 - 2021.08
- Checking daily transaction reports to ensure accuracy, completeness and timeliness of information.
- Daily rollover of loans and deposits, including checking maturity dates, loan drawdown for settlement.
- Prepared deal tickets for completed transactions and kept clear, accurate records and documents.
Monitored inward and outward remittances and cheque deposits, verifying receipt and correct crediting to client accounts. - Processed account-opening documents and checked that all information and supporting documents were complete and accurate.
- Conducted Know Your Customer (KYC) reviews and updated client information and activities within the Customer Relationship Management (CRM) system.
- Worked with the Client Onboarding, Securities and Credit teams to support day-to-day administrative tasks.
Marketing Associate
BNP Paribas Wealth Management
Hong Kong
2014.04 - 2020.04
- Provided daily support to high-net-worth clients and Relationship Managers across a comprehensive suite of wealth management products and services.
- Placing equities, FX swaps, bonds, and structured products.
- Execute over 80 equity trades per day during peak periods.
- Using Microsoft Excel to maintain accurate transaction records, monitor processing activity.
- Trade execution and prepare settlement confirmations.
Worked in a regulated financial environment, making sure work was accurate, confidential, and completed on time.
Client Services Manager
Credit Industriel et Commercial Services Limited
Hong Kong
2008.04 - 2014.03
- Managed client account documentation and activities throughout the entire account lifecycle.
- Delivered comprehensive administration support to private clients, ensuring accurate and efficient processing of account activities and financial transactions.
- Resolved client enquiries, providing timely support on financial and account-related matters.
- Worked closely with internal teams to resolve client and operational issues quickly and effectively.
- Placed investment orders, processing over 160 investment orders on busy days while maintaining accuracy.
- Generated client portfolio reports at month-end using Microsoft Excel.
Education
Graduate Diploma - Finance
The Chinese University of Hong Kong
Hong Kong 2002.01 - 2003.01
BA (Hons) - Public Policy and Management
Sheffield Hallam University
Sheffield, UK 1997.01 - 1998.01
Higher Diploma - Public Administration and Management
City University of Hong Kong
Hong Kong 1994.01 - 1997.01
Skills
- Financial administration
- Transaction Processing
- Bank reconciliation
- Record Keeping
- Investment Administration
- Client administration
- Customer assistance
- Workload Management
- Attention to Detail
- Communication
- System Learning
Certification
Google Data Analytics, Coursera, Safeguarding Children Levels 1 & 2, Positive Behaviour, Autism & Learning Disabilities, HKSI Foundation Programme (Papers 1 & 2), Insurance Intermediaries Qualifying Examination (IIQE) Parts I, II, III, V, Examination (IIQE) – Parts I, II, III & V
Timeline
Treasury Clerk
Workman LLP
2025.10 - 2026.10
Teaching Assistant
Five Education
2024.06 - 2025.10
Carer
Helping Hands
2023.09 - 2024.07
Catering Assistant
Marks & Spencer
2023.04 - 2023.08
Marketing Associate
Royal Bank of Canada
2020.04 - 2021.08
Marketing Associate
BNP Paribas Wealth Management
2014.04 - 2020.04
Client Services Manager
Credit Industriel et Commercial Services Limited
2008.04 - 2014.03
Graduate Diploma - Finance
The Chinese University of Hong Kong
2002.01 - 2003.01
BA (Hons) - Public Policy and Management
Sheffield Hallam University
1997.01 - 1998.01
Higher Diploma - Public Administration and Management
City University of Hong Kong
1994.01 - 1997.01