Annie Everest
St Albans
Summary
I am seeking employment that will challenge and engage me, allowing me to develop my existing skills in administration, organisation and customer service. I am a confident, enthusiastic and target-driven individual, possessing excellent communication skills and the ability to work both independently and in a team environment. Possessing a vast array of work experience, I am excited for the next opportunity to utilise my skills.
Overview
6
6
years of professional experience
Work History
Patient Services Administrator
Rennie Grove Peace Hospice
04.2024 - Current
- Provide administrative support for the departments within the patient services to ensure the smooth running of clinical services.
- Carried out administrative support to the team: eg: typing letters, producing flyers/posters/patient information packs, filing, archiving of records.
- Aided in creation and editing of monthly digital newsletter.
- Supporting the Senior Clinical Team with taking minutes of meetings, arranging meetings, booking staff training sessions and rota management
- Maintained records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Front of House Team Member
Ski Famille
11.2023 - 04.2024
- Worked in the French Alps for 5 months in a hotel.
- Received Barista training
- Was the first port of call for guests, greeted them, answered questions and alleviated any concerns they might have.
- Ensured my working area was always well presented and pleasant for guests.
- Strengthened my team work skills significantly, as we needed every member of the team to be committed to guest satisfaction in order to achieve our goal.
- Completing a ski season has enhanced my attention to detail and communication skills amongst colleagues and customers.
Administrator
Canonbury Antiques
09.2022 - 11.2023
- Prepared and managed shipping quotes.
- General administration duties.
- Answered office phones, redirected calls where necessary.
- Organised and scheduled viewings with potential buyers.
- Liaised with customers to resolve enquiries, appointment requests and billing queries.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Acted as PA to directing manager alongside office duties.
Brand Ambassador
POD Staffing, Seed Marketing
12.2021 - 08.2023
- Represented brands and approached the public to get involved in activations and to engage with them about their experiences with the brand.
- Represented high profile brands with high expectations.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Attracted customers through new event concepts and interesting discussion topics.
- Worked flexibly to meet demands of changing campaigns.
Floor Manager and Sales Assistant
Purple Menswear
10.2021 - 10.2022
- Assisting customers with their purchases by delivering knowledgeable information about products.
- Packaged and processed online orders.
- Liaised with customers about their online orders and ensuring communication was maintained until delivery of items.
- Carried out detailed and accurate stock takes.
- Managed and curated store's social media account.
- Travelled between store locations to transport stock under time constraint.
- Responsible for opening and closing of the store, and for cashing up after each shift.
Administrative Assistant
Blaze Commercial Ltd.
01.2019 - 11.2021
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Ensured invoicing database was kept updated and inputed accurately and efficiently.
Education
Loreto College, University of Reading, Loreto College
A Level - Classical Studies, Sociology, English Literature
Loreto College
Bachelor of Arts - Classical Studies
University of Reading
08.2021
Timeline
Patient Services Administrator
Rennie Grove Peace Hospice
04.2024 - Current
Front of House Team Member
Ski Famille
11.2023 - 04.2024
Administrator
Canonbury Antiques
09.2022 - 11.2023
Brand Ambassador
POD Staffing, Seed Marketing
12.2021 - 08.2023
Floor Manager and Sales Assistant
Purple Menswear
10.2021 - 10.2022
Administrative Assistant
Blaze Commercial Ltd.
01.2019 - 11.2021
Loreto College, University of Reading, Loreto College
A Level - Classical Studies, Sociology, English Literature
Loreto College
Bachelor of Arts - Classical Studies
University of Reading
Similar Profiles
Emma LujkajEmma Lujkaj
Hospice Volunteer at Rennie Grove Peace Hospice CareHospice Volunteer at Rennie Grove Peace Hospice Care
Dana HarrschDana Harrsch
Certified Medical Assistant at Peace Health Cottage GroveCertified Medical Assistant at Peace Health Cottage Grove
Theresa TerryTheresa Terry
Massage Therapist, Independent Contractor at Our Lady of Peace HospiceMassage Therapist, Independent Contractor at Our Lady of Peace Hospice
Mariam BatoolMariam Batool
Mandolin Restaurant and Venue at JessebryantMandolin Restaurant and Venue at Jessebryant
Jacky LamJacky Lam
Customer Representative Specialist at Commonwealth BankCustomer Representative Specialist at Commonwealth Bank