Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annette Michelle Sanchez Mejia

Manchester,Greater Manchester

Summary

Motivated and reliable aspiring teacher assistant with a engineering background and strong communication skills developed through almost 3 years of experience in customer service roles, as well tutoring students during my degree. Currently completing GCSE Maths, which provides the necessary skills to teach in the UK. Passionate about learning processes and specially Maths. A Problem solver and desirous of developing in the teaching professional field. Statement of comparability done if required.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Bilingual Customer Service Agent

Opia
Manchester, United Kingdom
07.2025 - Current
  • Providing exceptional attention to customers located in the US, UK, and Mexico.
  • Monitored email correspondence to efficiently address and resolve customer complaints.

International Adviser

Malta for Students
St Julian's, Malta
04.2024 - 08.2024
  • Connecting students from Latin America with the company with the aim of motivating students to study English in Malta.

Customer Service Representative + team leader

Webhelp
Bucaramanga , Colombia
06.2022 - 04.2024
  • Delivered high-quality customer service to US clients, identifying needs and transforming negative experiences into positive outcomes.
  • As a team leader, I developed strategies with the aim of achieving KPIs. Improved multitasking and communication skills.

Education

Bachelor Honours Degree - Civil Engineer

Industrial University of Santander
Bucaramanga
04.2019 - 03.2024

GCSEs - Maths

The Manchester College
Manchester
09.2024 - Current

Skills

  • Adaptive problem solving
  • Subject knowledge
  • Team Leadership
  • Mathematical reasoning
  • Technical communication
  • Numeracy competency

Languages

Spanish
First Language
English
Advanced
C1

Timeline

Bilingual Customer Service Agent

Opia
07.2025 - Current

GCSEs - Maths

The Manchester College
09.2024 - Current

International Adviser

Malta for Students
04.2024 - 08.2024

Customer Service Representative + team leader

Webhelp
06.2022 - 04.2024

Bachelor Honours Degree - Civil Engineer

Industrial University of Santander
04.2019 - 03.2024
Annette Michelle Sanchez Mejia