Open To Work
Annette Tanui
London
Summary
Dynamic customer service professional with extensive experience in managing high-quality service delivery and enhancing customer satisfaction. Over five years of hands-on experience leading teams and resolving customer inquiries effectively. Demonstrated success in increasing revenue through strategic operational improvements. Adept at cultivating positive team dynamics and building lasting customer relationships. Eager to leverage unique expertise in creating seamless customer experiences to meet and exceed the needs of any organization.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Lime Orange Limited
08.2022 - Current
- Oversaw daily restaurant operations, ensuring efficient service and exceptional customer satisfaction.
- Trained and developed a team of [X] staff, cultivating a positive and productive work environment.
- Addressed customer complaints and inquiries, swiftly resolving issues to enhance customer loyalty.
- Managed inventory control, optimising stock levels and minimising waste to facilitate smooth operations.
- Formulated and executed strategies to boost sales and enhance profitability, achieving a [X]% increase in revenue.
- Guaranteed compliance with health, safety, and hygiene regulations, successfully obtaining positive inspection result
Market Research Intern
Futures Capital Ltd
02.2022 - 12.2023
- Identified and monitored industry trends to stay ahead of competitors and address emerging market needs proactively.
- Assisted in creating and distributing surveys to gather valuable feedback from customers, improving product offerings.
- Fostered strong professional relationships with colleagues and supervisors, contributing to intern success and potential for future opportunities.
- Collected and analyzed consumer data for better-targeted marketing campaigns, increasing customer engagement.
Social Media Manager
Baseline Marketing Kenya
04.2018 - 01.2022
- Crafted engaging content (posts, images, videos, blogs, etc.) tailored for diverse social media platforms.
- Sourced and curated content from external sources, ensuring alignment with the brand’s voice and mission.
- Organised content calendars to ensure consistent posting across all platforms.
- Devised a comprehensive social media strategy that aligns with business objectives and target audience insights.
- Formulated monthly, quarterly, and yearly social media plans, identifying key goals and KPIs (Key Performance Indicators).
- Investigated trends and best practices to maintain a competitive edge and adhere to industry standards.
- Monitored, moderated, and engaged with comments and messages across social media platforms.
- Nurtured positive relationships with followers, influencers, and brand advocates.
- Cultivated an active, engaged online community by initiating conversations, addressing feedback, and managing customer inquiries.
- Executed paid advertising campaigns on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
- Configured, managed, and optimised ad campaigns to meet specified target KPIs.
Education
Master’s in Business Administration - MBA FINTECH
University of East London
01.2024
Bachelor of Commerce - Finance Option, Finance
Kabarak University
01.2019
Kenya Certificate of Secondary Education - undefined
Vanessa Grants High School
01.2015
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
£38000/yr - £200000/yrTimeline
Restaurant Manager
Lime Orange Limited
08.2022 - Current
Market Research Intern
Futures Capital Ltd
02.2022 - 12.2023
Social Media Manager
Baseline Marketing Kenya
04.2018 - 01.2022
Bachelor of Commerce - Finance Option, Finance
Kabarak University
Kenya Certificate of Secondary Education - undefined
Vanessa Grants High School
Master’s in Business Administration - MBA FINTECH
University of East London
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