Summary
Overview
Work history
Education
Skills
Interests
Timeline
Generic

Annette Scott

Neasden,London

Summary

As a highly motivated and proactive individual I am looking to secure a challenging and varied role with a retail managerial and Customer Service environment. With a smart appearance and exceptional interpersonal skills, I can be relied upon to provide an outstanding level of service to clients and handle enquiries in a professional and courteous manner. I am highly familiar with working under pressure and prioritising a demanding workload, delivering quality work at all times. Possessing a strong work ethic and loyal and flexible approach, I am confident I would prove a valuable addition to an organisation. I have numerous years of managerial experience working for Shurgard self-storage Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

Store Manager

Shurgard
04.2015 - 06.2023
  • Storage
  • Performing daily store operations in order to achieve performance objectives such as store occupancy, Customer delinquencies and store appearance
  • Handles customer inquiries, follow-up prospects and reservations to achieve maximum sales results
  • Achieves Store sales targets, using Sales training techniques
  • Promotes and sells the features, benefits and competitive advantages of the company, in a customer focused way
  • Responsible for all areas of Customer service, from inquiries, to complaint resolutions
  • Property maintenance
  • Reporting to the District Manager
  • Completed opening and closing procedures each day.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.

Asst Store Manager

JoJo Maman Bébé Ltd
09.2010 - 02.2015
  • Managing a small team of retail staff
  • Promoting Sales by incentives
  • KPI reporting
  • Recruitment & Staff training and development of new staff
  • Banking and reconciliation of sales
  • Observing stock levels and conducting stock takes
  • Implementing and upholding company policies and procedures
  • Merchandising and marketing
  • Insight into Human Resources
  • Responsible for open/close and control of keys and response to alarm system

Education

GCSEs - English, Maths, History, Commerce, Typing and Drama

St Gregory's Catholic Science College
Harrow
09.1981 - 06.1986

Skills

  • Excellent written and verbal communication skills
  • Confident team worker with the ability to motivate and enthuse others
  • Initiative to problem solve and handle difficult situations
  • Reliable and punctual
  • Great team leader, open mind to other's ideas and suggestions, contributes innovatively and works soundly on own initiative
  • Excellent Customer Service
  • Health and Safety Aware
  • Target Driven
  • Employee training
  • Outstanding communication skills
  • Flexible schedule
  • Assistant manager of the year 2017
  • Store of the year 2018 and 2020
  • Highest occupancy store in the UK

Interests

In my spare time I enjoy watching comedy and sports and socialising with friends and family. I enjoy reading and when I can I love spending time outdoors.

Timeline

Store Manager

Shurgard
04.2015 - 06.2023

Asst Store Manager

JoJo Maman Bébé Ltd
09.2010 - 02.2015

GCSEs - English, Maths, History, Commerce, Typing and Drama

St Gregory's Catholic Science College
09.1981 - 06.1986
Annette Scott