Annette Peet
London
Summary
Dedicated healthcare professional with expertise in medical records management and clinical software navigation. Demonstrates proficiency in medical terminology and electronic health record systems, ensuring regulatory compliance and quality assurance procedures. Skilled in relationship building with stakeholders, purchasing medical supplies, and budget control, while maintaining a professional telephone manner and handling patient relations with empathy and compassion. Committed to enhancing patient care through cultural awareness and effective complaint handling, aiming to contribute to a progressive healthcare environment.
Dedicated health service management professional with extensive experience in medical care work. Skilled in healthcare planning and coordination, achieving productive, profitable business operations. Passionate in delivering safe, quality clinical support to achieve first-class service user ratings.
Overview
5
5
years of professional experience
Work history
Nursing unit manager
Seabrooke Manor Nursing Home
Ilford, Redbridge
12.2024 - Current
- Managed shift scheduling and delegation of duties for optimal staff productivity for 30 nursing and health care assistant staff members.
- Improved communication using effective strategies and tools.
- Facilitated smooth transitions between shifts using electronic and in person handover systems, enhancing continuity in patient care.
- Developed comprehensive electronic assessments and care plans tailored to individual patient needs and conditions.
- Evaluated performance metrics regularly for continuous quality assurance in nursing practices.
- Maintained a harmonious work environment, fostering nurse satisfaction and retention.
- Administered medications on time, guaranteeing proper patient treatment regimen adherence.
- Ensured adherence to ethical standards whilst delivering nursing care services.
- Collaborated with other department heads for effective interdisciplinary coordination in patient care.
- Encouraged and co-ordinated professional development of staff through training sessions and workshops.
- Identified areas of improvement during regular audits to enhance service quality.
- Coordinated multidisciplinary teams, resulting in an integrated approach to admissions, assessments and discharges.
- Facilitated admissions and discharges to maximise occupancy of 30 nursing beds.
- Safeguarded patient privacy with strict adherence to confidentiality and data security protocols.
- Promoted dignity, safety and independence for service users .
- Kept up-to-date with latest developments in nursing practice to enhance patient care.
- Positively actioned feedback and complaints within prescribed timescales.
- Led team to implement ICPC measures and monitor clinical standards of infection control.
- Managed daily service operations through strategic care planning.
- Collaborated with external providers to meet patient care continuity needs.
- Evaluated performance reports to monitor practice progress.
Deputy manager nursing home
Anavo - Surbitonian Gardens
Surbiton, Kingston upon Thames
08.2024 - 12.2025
- Managed daily operations of an 80 bed nursing home, ensuring smooth running, in absence of a manager.
- Conducted audits, risk assessments and created action plans to achieve regulatory compliance using RADAR.
- Implemented effective staff training programmes for improved performance.
- Collaborated with the regional manager to achieve organisational goals.
- Coordinated with different departments, ensuring seamless communication flow using daily huddle briefings.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Utilised RADAR and PCS (Person Centred Software) software tools to automate routine tasks, improving efficiency.
- Implemented Camascope electronic medication system by liaising with the provider, GPs, pharmacists and nursing team.
- Enforced company policies for a safe and productive work environment.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Managed staffing schedules for 120 employees covering nurses, care assistants, catering team, maintenance team, leisure team and administration.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Conducted regular stock audits, ordering and maintaining appropriate stock supplies to meet business requirements.
- Monitored health and safety measures to ensure compliance.
- Assisted in budget management to control costs effectively.
Nursing unit manager
Bupa
New Cross, Lewisham
02.2024 - 07.2024
- Evaluated performance metrics regularly for continuous quality assurance in nursing practices.
- Facilitated smooth transitions between shifts enhancing continuity in patient care.
- Achieved smooth functioning of the unit with excellent team management skills.
- Administered medications using eMAR, ensuring proper patient treatment regimen adherence.
- Worked closely with other professionals such as the DoLS team, safeguarding team, advocates, social workers and GPs to support the wellbeing and safety of patients.
Staff nurse
Bupa
New Cross, Lewisham
06.2022 - 09.2022
- Managed wound dressings, promoting healing and preventing infection.
- Coordinated with pharmacy staff ensuring timely delivery of medicines.
- Executed clinical tasks efficiently whilst maintaining attention to detail.
- Assisted doctors during examinations for efficient healthcare delivery.
Lead nurse neuro rehab
Hamberley Care Homes
Stepney, Tower Hamlets
10.2021 - 04.2022
- Managed daily operations, streamlining administrative tasks.
- Promoted an environment of learning with regular staff workshops and seminars.
- Facilitated communication between physicians, specialists, relevant hospital departments and families regarding patients' progress.
- Handled emergency situations calmly and efficiently, minimising risk to patients and staff.
Deputy manager nursing home
Bondcare
Ilford, Redbridge
09.2020 - 12.2020
- Supported the Manager with the daily operations of an 80 bed nursing home, ensuring smooth running of the service for people living with dementia, complex nursing needs
- Coordinated the formation and opening of a dedicated 10 bed Covid unit for Redbridge, Havering and Dagenham.
- Conducted audits, risk assessments and created action plans to achieve regulatory compliance using RADAR.
- Implemented effective staff training programmes for improved performance.
- Collaborated with the manager to achieve organisational goals.
- Coordinated with different departments, ensuring seamless communication flow using daily huddle briefings.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Utilised staff attendance software tools to manage attendance and payroll, improving efficiency.
- Implemented revised infection prevention and control policies to ensure safety of staff, patients and visitors.
- Enforced company policies for a safe and productive work environment.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Managed staffing schedules for 120 employees covering nurses, care assistants, catering team, maintenance team, leisure team and administration.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Conducted regular stock audits, ordering and maintaining appropriate stock supplies to meet business requirements.
- Monitored health and safety measures to ensure compliance.
- Assisted in budget management to control costs effectively
Education
NVQ Assessor Award - Education
City & Guilds of London Institute
London 01/2005 - 04/2005
NVQ Level 5 - Leadership and Management
Edexcel
London 06/2004 - 12/2004
RGN - Nursing
North Lincolnshire School Of Nursing
Lincoln, Lincolnshire 09/1983 - 09/1986
A-Levels - English; French; German
Thomas Magnus Upper School
Newark on Trent, Nottinghamshire 09/1981 - 08/1983
GCSEs - English; Maths; Biology; Physics; French; German; History; Music
Thomas Magnums Upper School
Newark on Trent, Nottinghamshire 09/1979 - 08/1981
Skills
Medical equipment and stock management
Booking and scheduling clinical admissions and discharges
Clinical environment organisation and hygiene
Communicating with patients and clinical teams
Sleep and respiratory care familiarity
MS Office, Datix, PCS, RADAR and eMAR proficiency
Excellent written and verbal communication
Front-of-house and reception support
Complaint handling and service user empathy
Timeline
Nursing unit manager
Seabrooke Manor Nursing Home
12.2024 - Current
Deputy manager nursing home
Anavo - Surbitonian Gardens
08.2024 - 12.2025
Nursing unit manager
Bupa
02.2024 - 07.2024
Staff nurse
Bupa
06.2022 - 09.2022
Lead nurse neuro rehab
Hamberley Care Homes
10.2021 - 04.2022
Deputy manager nursing home
Bondcare
09.2020 - 12.2020
NVQ Assessor Award - Education
City & Guilds of London Institute
01/2005 - 04/2005
NVQ Level 5 - Leadership and Management
Edexcel
06/2004 - 12/2004
RGN - Nursing
North Lincolnshire School Of Nursing
09/1983 - 09/1986
A-Levels - English; French; German
Thomas Magnus Upper School
09/1981 - 08/1983
GCSEs - English; Maths; Biology; Physics; French; German; History; Music
Thomas Magnums Upper School
09/1979 - 08/1981
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