Summary
Overview
Work History
Education
Timeline
Generic

Annette Narain

London

Summary

Focussed and detail-oriented Administrative Manager with a proven track record of providing top-notch clerical support and operational assistance to meet staff needs.

Highly capable and organised when coordinating documents, supplies, and project resources.

A clear communicator and self-motivated worker with a decisive nature necessary to manage independent work.

Skilled in optimising productivity, efficiency and service quality across various environments.

Highly dependable, ethical, and reliable, blending organisational, technical, and business acumen.

Effective in ensuring operational and service excellence in cross-functional teams.

Organised with experience in administrative management, prioritising projects and multitasking effectively.

Hands-on experience in admin management and PA roles. Known for adaptability, creativity, and a results-oriented mindset.

Strong problem-solving abilities, willingness to learn, and excellent communication skills.

Detail-oriented individual with exceptional communication skills, proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Proactive and goal-oriented professional with problem-solving skills, known for reliability and adaptability.

Committed to leveraging these qualities to drive team success and contribute to organisational growth.

Overview

21
21
years of professional experience

Work History

Professional Driving Instructor

Self Employed
01.2017 - Current
  • Develop lesson plans to encourage pupils to progress and advance to test standard.
  • Evaluate pupil performance and document progress and goals.
  • Reviewed process, requirements, and registration information with students to facilitate driver education enrollment.
  • Support pupils with on the road training and practical driving tests.
  • Administered driver education, assessment and mock test to assist students with taking and passing the practical car driving test.
  • Offered timely commands/support to assist learner driver in steering or braking to avoid accidents.
  • Scheduled appointments with students for driving lessons.
  • Ensured theory/driving test appointments are booked for each student and communicated with DVSA staff when necessary.
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Participated in trainings, meetings, and seminars to expand knowledge and optimize instruction.
  • Maintained accurate student records.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Met training needs with well-organised visual aids/documents based on students' individual needs and abilities.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Connected instruction to real-world experiences and to students' post-secondary goals.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.

Assistant Admin Manager (secondment)

Ealing Hospital NHS Trust
01.2014 - 01.2017
  • Check voicemail and email, open post and action any urgent messages.
  • Handle queries, face to face, via email or telephone.
  • Day to day management of admin/secretarial staff, ensuring that absence is logged and departments have substantial cover, which would involve moving admin/typing support from one department to the other if required.
  • Authorise annual leave forms and log onto individual holiday sheets which are linked to a ‘birds eye view’ spreadsheet of staff leave.
  • Authorise requests for TOIL time.
  • Attend meetings as required.
  • Sickness/absence procedures and flexible working requests are complied with, as are disciplinary and capability issues, ensuring that all correspondence is sent out in good time, including any referrals to occupational health.
  • Support and liaise with trainers and staff regarding training and implementation of new admin/secretarial systems.
  • Check diagnostics reports for referral breaches, and ensure they do not breach.
  • Prepare forms for extra clinic requests and send for authorisation
  • Reconcile expense forms pertaining to extra clinics and send for authorisation.
  • Request office stationary via requisition forms.
  • Send out audit requests to secretaries for outstanding work and typing.
  • Complete forms for staff leaving or staff requested.
  • Complete new or extended contract forms for staff who are on fixed term contracts.
  • Interview potential staff.
  • Update spreadsheet for staff shifts, outstanding work and typing audits.
  • Book bank staff shifts onto the booking system, or request agency staff. Submit bank staff time sheets onto booking system, and/or authorise agency staff time sheets.
  • Request IT and clinical systems accounts for new staff members.

Medical Secretary/PA

Ealing Hospital NHS Trust
09.2013 - 01.2014
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported office staff and operational requirements with administrative tasks.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Kept information confidential and followed NHS guidelines to maintain patient trust.
  • Answered phone calls and messages for physician, scheduling appointments, and handling patient inquiries.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Prepared and processed patient referrals and transfer requests.
  • Occasional scheduling of patient appointments in respective doctors' calendars and followed up with reminder phone calls, when covering for staff shortage.
  • Received and routed laboratory results to correct clinical staff members.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Used discretion when handling confidential information.
  • Coordinated appointments with medical professionals.
  • Preserved patient safety by following safety protocols.
  • Facilitated transportation to and from appointments.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Participated in team meetings and staff training sessions.

Locum Medical Secretary

Momentum
04.2013 - 09.2013
  • Secretarial duties for Cardiology Dept, Ealing Hospital Trust
  • Retrieving & actioning messages from voicemail
  • Audio typing of clinical & MDT letters
  • Ensure that all MDT letters are typed and sent out as soon as possible
  • Ensure all correspondence for the Head of the Department is filed away in allocated folders for viewing on set days, clearly, but briefly, marked with patients’ hospital and last appointment details
  • Ensure that all tapes received at the end of clinic are kept in a safe place for typing
  • Ensure all typing is finalised before sending out
  • Making & receiving telephone calls from patients/staff regarding appointments or clinical queries, which are sometimes in person
  • Receiving/actioning/sending messages (including SMS) via email/fax/post
  • Overbooking / cancelling appointments
  • Alerting / liaising with clinicians re urgent calls or enquiries
  • Printing/photocopying/mailing/filing all patient correspondence
  • Ensure patients’ notes are booked in and out of department
  • Maintain system for easy access of notes based in the department
  • Logging referrals and pre assessment requests
  • Requesting notes for doctors in relation to responding to letters/phone calls received from patient/GP/staff
  • Ensure typing and outstanding work audits are sent to Admin Manager on a weekly basis
  • Send requests for stationary
  • Divert phone to voicemail at the end of the day or when necessary during working hours (ensuring that this is checked for messages at regular intervals)

Locum Administrator/Secretary

Reed Specialist Recruitment
01.2013 - 04.2013
  • Administrative & secretarial duties for Musculoskeletal Service
  • Locking & unlocking clinic on a rota basis
  • Digital audio typing
  • Patient appointment scheduling via the telephone or in person
  • Making & receiving telephone calls
  • Retrieving & actioning messages from voicemail
  • Receiving/actioning/sending messages (including SMS) via emails/fax/post
  • Photocopying & scanning
  • Printing, mailing, uploading letters & documents to clinical system for patient records
  • Logging dictation, post & scans

Admin Team Leader

South Westminster Recovery Team
10.2012 - 01.2013
  • Management & supervision of Admin Team
  • Retrieving & actioning messages from voicemail
  • Overseeing and covering reception
  • Arranging travel expenses
  • Digital audio typing of clinical letters and correspondence
  • Arranging meetings & taking minutes
  • Patient appointment scheduling via the telephone or in person
  • Administrate patient access to records
  • Sending reminders re patient reports/legal status/discharge follow up
  • Making & receiving telephone calls
  • Receiving/actioning/sending messages (including SMS) via emails/fax/post
  • Photocopying
  • Filing clinical records
  • Scanning/Printing/mailing/uploading letters or documents to clinical system for patient records
  • Logging dictation, post & scans
  • Creating/checking/updating reports & trackers
  • Ensure smooth running of office

Senior Medical Secretary

CNWL NHS Trust
12.2011 - 09.2012
  • Retrieving messages from voicemail & actioning
  • Audio typing of clinical letters and correspondence
  • Updating typing & discharge summary tracker
  • Making & receiving telephone calls
  • Receiving/ actioning / sending messages (including SMS) via emails/fax/post
  • Photocopying
  • Filing clinical records
  • Faxing/emailing/receiving voicemail/sending SMS (all via email system)
  • Scanning/Printing/mailing/uploading letters or documents to clinical system for patient records
  • Logging dictation, post & scans

Locum Medical Secretary

Blue Arrow Employment Agency
09.2003 - 12.2011
  • Audio typing and filing clinical records

Education

City & Guilds GNVQ Level 2 - Medical Principles

01.2012

ESOL - Level 1 English and Maths

01.2012

NVQ Level 2 - Business Administration & Medical Terminology

Richmond Upon Thames College
01-2011

City & Guilds GNVQ Level 2 - Award in Medical Terminology

01.2011

ECDL - undefined

01.2010

RSA - II Data Preparation & Typing

01.1983

CSE - Grade 2 English, 3 Needlework, 5 Chemistry & 5 Mathematics

01.1975

Piano - Grades 1-4

01.1974

Timeline

Professional Driving Instructor

Self Employed
01.2017 - Current

Assistant Admin Manager (secondment)

Ealing Hospital NHS Trust
01.2014 - 01.2017

Medical Secretary/PA

Ealing Hospital NHS Trust
09.2013 - 01.2014

Locum Medical Secretary

Momentum
04.2013 - 09.2013

Locum Administrator/Secretary

Reed Specialist Recruitment
01.2013 - 04.2013

Admin Team Leader

South Westminster Recovery Team
10.2012 - 01.2013

Senior Medical Secretary

CNWL NHS Trust
12.2011 - 09.2012

Locum Medical Secretary

Blue Arrow Employment Agency
09.2003 - 12.2011

ESOL - Level 1 English and Maths

City & Guilds GNVQ Level 2 - Award in Medical Terminology

ECDL - undefined

RSA - II Data Preparation & Typing

CSE - Grade 2 English, 3 Needlework, 5 Chemistry & 5 Mathematics

Piano - Grades 1-4

City & Guilds GNVQ Level 2 - Medical Principles

NVQ Level 2 - Business Administration & Medical Terminology

Richmond Upon Thames College

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Annette Narain