Annette Hagg
Newport,Wales
Summary
Organised Senior Administration Officer with keen ability to streamline office processes and improve productivity. Coordinated multiple projects resulting in enhanced team collaboration and timely completion. Implemented filing
system, reducing retrieval times and improving documentation accuracy.
Outgoing Office Administrator with over 15
years of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Organised and proactive individual brings enthusiasm for learning from administrative team. Detail-orientated and precise team player. Committed to helping provide positive, productive working environments through comprehensive administrative support.
Overview
21
21
years of professional experience
Work history
Senior administration officer
St.Teilos Church In Wales
Cardiff
2005.09 - Current
- Provided leadership for junior administrative staff, resulting in a more cohesive team environment.
- Implemented health and safety protocols following government guidelines improving overall workplace environment.
- Contributed to the development of organisational strategies by participating in management discussions.
- Handled sensitive information with utmost confidentiality and discretion to maintain trust amongst staff members.
- Coordinated logistics for company events, ensuring smooth execution and high levels of participant satisfaction.
- Streamlined office procedures for improved efficiency.
- Fostered relationships with external vendors, securing beneficial terms on contracts and services.
- Oversaw procurement of office supplies, reducing costs over time.
- Managed complex schedules to ensure optimal productivity.
- Facilitated communication between department heads by scheduling regular meetings.
- Developed training programmes for administrative staff promoting continuous professional growth.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Answered phone calls and emails for management team during busy periods.
- Carried out duties with strict compliance to company standards and policies.
- Maintained orderly files with updated, easily accessible information for staff.
- Addressed incoming requests for information, inquiries, and complaints.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
Education
NVQ Level 3 - Business Accountancy
WJEC
Cardiff 2005
Certificate of Higher Education - V.A.T accounts
V.A.T Tax office
Cardiff NVQ Level 2 - Retail Operations
WJEC
Cardiff Diploma of Higher Education - Child studies
College Glan Hafren – Child Studies Diploma
Cardiff 09.1982
NVQ Level 2 - Customer service
WJEC
Cardiff 1982
Certificate of Higher Education - Secretarial
Private College Of Careers, Newport Rd, Cardiff 1981
Cardiff 1981
CSE - Maths English Cookery Geography
Rumney High School 1976 1981
Cardiff 09.1976
Skills
- Experience with current Computer systems
- Advanced spreadsheet creation
- Decision-Making aptitude
- Advanced communication
- Risk assessment capability
- Regulatory compliance knowledge
- Time management efficiency
- Microsoft office suite proficiency
- Microsoft Office
- Office management
- Telephone etiquette
- General administration
- Answered inbound calls
- Incoming call management
- Record-keeping
- Mail distribution
- Organising meetings
- Enquiry handling
- Procurement processes
- Excellent written and oral skills
- Work with Cardiff Council confidential data
- Trustworthy and honest
Additional Information
I currently work with a team of twenty and work in the office with the assistant head of the school.
I feel I am self motivated and have a good sense of humour and have a good relationship with my colleagues. I hold a morning meeting with the team and have great problem solving skills.
Accomplishments
- Previously sup a new company.
- Additional products, increasing monthly revenue.
- Supervised team responsible for executing well on projects, leading to increased revenue.
- Maintained V.A.T books and ledgers for our company.
Timeline
Senior administration officer
St.Teilos Church In Wales
2005.09 - Current
NVQ Level 3 - Business Accountancy
WJEC
Certificate of Higher Education - V.A.T accounts
V.A.T Tax office
NVQ Level 2 - Retail Operations
WJEC
Diploma of Higher Education - Child studies
College Glan Hafren – Child Studies Diploma
NVQ Level 2 - Customer service
WJEC
Certificate of Higher Education - Secretarial
Private College Of Careers, Newport Rd, Cardiff 1981
CSE - Maths English Cookery Geography
Rumney High School 1976 1981