Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Annette Griffiths

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Summary

Dedicated professional with a strong foundation in customer and client relations, known for exceptional communication skills and a polished presentation. Demonstrates proficiency in word processing, record-keeping, and administration, ensuring efficient and organised operations. Committed to delivering polite client care and maintaining hospitality etiquette while remaining calm under pressure. Skilled in multi-line telephone systems and upholding security best practices, with a focus on time efficiency and reliability. Aspires to leverage these competencies in a dynamic environment that values customer service excellence.

Overview

34
34
years of professional experience
6
6
years of post-secondary education

Work history

Receptionist

CMC Sports and Social Club
Cardiff
10.2023 - 01.2025
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Tracked daily activities and important metrics with spreadsheets.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Oversaw office supply orders and replenished stock for staff use.
  • Delivered front of house duties with warm and professional manner.
  • Maintained updated records of visitors' logs daily, ensuring accuracy in data entry
  • Received payments for fitness classes, memberships and products and updated balances in computer.
  • Handled various administrative duties like filing paperwork or updating databases diligently.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Monitored building security, updated logs and issued visitor badges.

Estate agent

Hoskin Morgan's
Cardiff
09.2021 - 08.2023
  • Managed property viewings effectively and efficiently to maximise potential sales opportunity for swift vendor success.
  • Liaised with property owners and prospective new customers.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Fostered strong relationships with clients to ensure repeat business and referrals.
  • Inspected properties between lettings to confirm required works ahead of new tenants moving in.
  • Obtained and maintained accurate financial records.
  • Gathered property information using reliable sources.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Promoted sales with effective marketing strategies and high-quality property listings.
  • Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
  • Streamlined administrative tasks such as preparing tenancy agreements, organising repairs, collecting rent payments leading to improved efficiency.
  • Handled day-to-day customer property queries, swiftly providing answers and resolving problems for continued satisfaction.
  • Communicated terms and conditions to prospective buyers or tenants.
  • Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
  • Answered phone calls and emails from potential and existing customers.
  • Actively followed-up with prospective buyers after viewings encouraging faster decision making.
  • Maintained accurate, up-to-date rental and sale documents and records for smooth-running of purchasing and letting processes.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Care assistant

All Care
Cardiff
03.2021 - 09.2021
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.

Ward hostess

Nuffield Hospital
05.2018 - 11.2020
  • Ensured patient satisfaction by delivering meals on time and according to dietary requirements.
  • Supported nutrition team in preparing menu options for different diets, ensuring balanced meal provision for all patients.
  • Kept knowledge of patients dietary needs to assist patient recovery.
  • Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
  • Displayed empathy while dealing with distressed or unwell individuals fostering a friendly atmosphere within the ward.
  • Collated patient menu choices and prepared trays for meal service.
  • Recorded food temperatures at ward level and complied with all food hygiene standards.
  • Liaised between catering staff and nurses to manage special diet requests successfully.
  • Provided patients with hot and cold beverages proactively to help keep patients comfortable.

Customer services advisor

Tesco
Cardiff
05.2016 - 05.2018
  • Built enduring relationships with clients through excellent service provision over time.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Assisted customers in navigating company website, improving online experience.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Offered current, accurate advice on optional solutions for concerns.
  • Completed thorough documentation in [Software] for each enquiry.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Implemented feedback from customer surveys into practice, enhancing service quality.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Applied conflict management to stressed and concerned customers.
  • Handled in-person, email and mailed correspondence.
  • Followed scripts when answering common customer questions.
  • Implemented customer follow up to uphold service standards.
  • Recorded information about inquiries and complaints within internal database.
  • Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Recorded and processed customer data accurately.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Store assistant

Tesco
Cardiff
01.1991 - 05.2016
  • Supervised junior staff activities and kept shop operational.
  • Accepted card, cash and cheque payments in POS register system.
  • Documented stock count and operations to track usage and procurement.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Promoted customer loyalty scheme at checkout.
  • Inspected products for damages and expiry dates before processing refunds.
  • Supported colleagues during peak hours for efficient checkout process.
  • Built rapport with new and existing customers to boost client retention.
  • Tagged products quickly and accurately with price tags and stickers.
  • Maintained store cleanliness for an appealing shopping environment.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Directed customers towards desired merchandise successfully reducing search time.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Ensured products' freshness by regularly checking and removing expired items.
  • Received and processed product returns.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Education

GCSEs -

Fitzalan High School
07.1980 - 06.1985

YTS - Horsemanship

Main Port Training
07.1985 - 01.1987

Skills

  • Customer and client relations
  • Professional and smart presentation
  • Spelling and grammar
  • Word processing
  • Customer service orientation
  • Record-keeping
  • Hospitality etiquette
  • Open and clear communicator
  • Telephone manner
  • Organised and reliable
  • Multi-line telephone skills
  • Punctual
  • Calm under pressure
  • Time efficiency
  • Administration
  • Polite client care
  • Filing paperwork
  • Security best practices

Affiliations

  • Reading
  • History
  • Fitness

Timeline

Receptionist

CMC Sports and Social Club
10.2023 - 01.2025

Estate agent

Hoskin Morgan's
09.2021 - 08.2023

Care assistant

All Care
03.2021 - 09.2021

Ward hostess

Nuffield Hospital
05.2018 - 11.2020

Customer services advisor

Tesco
05.2016 - 05.2018

Store assistant

Tesco
01.1991 - 05.2016

YTS - Horsemanship

Main Port Training
07.1985 - 01.1987

GCSEs -

Fitzalan High School
07.1980 - 06.1985

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Annette Griffiths