Annette Duff-Cole
Wolverhampton,West Milands
Summary
Dynamic Skills Trainer with strengths in facilitating engaging learning sessions. Enhances adult learners' confidence in maths, English, and digital skills through tailored instruction. Promotes inclusive teaching practices that meet diverse needs and track progress effectively.
Dedicated professional with extensive experience in student services, promoting engagement and fostering an inclusive environment. Guides students through academic challenges, ensuring access to essential resources and maximising funding opportunities. Empowers individuals to achieve educational success and personal growth.
Versatile leader skilled in coaching and mentoring teams to achieve performance targets. Drives operational excellence through effective recruitment, training, and retention strategies. Cultivates a culture of collaboration and continuous improvement, ensuring high standards of customer satisfaction and compliance.
Overview
29
29
years of professional experience
Work History
Skills Trainer
City of Wolverhampton College
Wolverhampton, West Midlands
03.2023 - Current
- Facilitated delivery of tailored quality and engaging sessions to adults, enhancing confidence in maths, English, and digital skills for overall success in life and employment.
- Sessions planned and delivered to meet diverse learner needs.
- Recorded data and outcomes effectively to track progress.
Student Services Officer
City of Wolverhampton College
Wolverhampton, West Midlands
07.2015 - 03.2023
- Promote college services to foster student engagement and create an inclusive environment.
- Facilitated access to financial resources for students to enhance educational opportunities.
- Maximise funding claims by processing enrolments efficiently and accurately.
- Conduct interviews with prospective students to evaluate entry requirements and ensure a suitable fit for courses.
- Guided students through academic challenges to enhance understanding and foster confidence.
Retail Store Manager
Wilkinson's
Numerous Locations, West Midlands
10.1997 - 07.2015
- Support teams in achieving budget targets and KPIs.
- Lead staff effectively in daily operations.
- Utilise coaching and influencing skills to assist team growth.
- Conduct recruitment, training, and retention activities.
- Monitor and maintain customer satisfaction levels.
- Ensure compliance with health and safety regulations, GDPR, and audits.
Education
NVQ Level 3 - L3 Award in Assessing and Training
City of Wolverhampton College
Wolverhampton2023
NVQ Level 2 - L2 Award in Advice and Guidance
City of Wolverhampton College
Wolverhampton2017
Bachelor of Arts - BA (Hons) Fine Art : Art for Society
University of Wolverhampton
Wolverhampton1998
A-Levels - A-Level Psychology
Charles Keene FE College
Leicester1995
A-Levels - A-Level English Language, Maths, Art
Launceston College
Launceston, Cornwall1994
GCSEs - GCSEs in 9 subjects inc Maths and English
Launceston College
Launceston, Cornwall1994
Skills
- Student engagement
- Performance tracking
- Training and Development
- Coaching and mentoring
- Lesson planning
- Motivational aptitude
- Adaptable
- Collaborative mindset
- Quality assurance standards
- Skills gap analysis
- Presentations and demonstrations
- Motivational
- Training material creation
- Empathy and compassion
- Continuous learning orientation
- Confident communicator
- Effective communication
- Leadership skills
Timeline
Skills Trainer
City of Wolverhampton College
03.2023 - Current
Student Services Officer
City of Wolverhampton College
07.2015 - 03.2023
Retail Store Manager
Wilkinson's
10.1997 - 07.2015
NVQ Level 3 - L3 Award in Assessing and Training
City of Wolverhampton College
NVQ Level 2 - L2 Award in Advice and Guidance
City of Wolverhampton College
Bachelor of Arts - BA (Hons) Fine Art : Art for Society
University of Wolverhampton
A-Levels - A-Level Psychology
Charles Keene FE College
A-Levels - A-Level English Language, Maths, Art
Launceston College
GCSEs - GCSEs in 9 subjects inc Maths and English
Launceston College