Annette Botes
Little Downham,Cambridgeshire
Summary
Stay at home mum who has over the years, learnt to adapt to changing environments due to multiple relocations and ever-changing family dynamics. Even though I have limited current work experience, I have over the years worked in a wide range of environments with many different types of people. I have always prided myself on being flexible and adaptable in new working environments. I am always hard working, conscientious and enjoy working with others.
Experienced in providing exceptional customer service with focus on front desk operations. Capable of ensuring smooth visitor experiences through strong communication and organisational skills. Adept at managing administrative tasks and resolving issues swiftly to enhance overall service quality.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Front Desk Assistant
City Of Monterey Sport Center
Monterey, California
2025.01 - 2025.05
- Executed data entry tasks for membership registrations ensuring precise record-keeping and fee collection.
- Resolved customer inquiries professionally both over the phone and in person.
- Provided detailed information about Sport Center services to enhance customer understanding.
- Followed opening and closing procedures.
- Operated facility PA system and telephones.
- Monitored security systems, identifying hazards, safety issues, and cleanliness concerns.
- Served as first point of contact for public interactions.
- Handled all visitor registrations accurately to maintain up-to-date records in system database.
- Enhanced guest experience by swiftly resolving any issues or complaints that arose during their visit.
Sales Business Support
Enza Zaden
Enkhuizen, The Netherlands
2017.08 - 2018.12
- Provided internal sales support to diverse teams across nine countries.
- Maintained and updated all Sales Business policies and procedures.
- Allocated product variations accurately to respective countries.
- Input annual price changes promptly, ensuring compliance with guidelines.
- Executed ad hoc assortment and pricing changes efficiently.
- Captured new products into the system without delay.
- Resolved daily queries within established response timeframes.
Human Resource Officer
IS Integration Ltd, curently Applabs
Preston, Lancashire
2005.08 - 2007.04
- Ensured that the performance management system supported the workforce needs and were completed on a timely and fair manner.
- Conducted job analysis and salary surveys to ensure competitive compensation.
- Managed training schedules of all employees ensuring all staff were sufficiently trained in their given field of expertise.
- Coordinated internal and external audits, ensuring timely completion according to schedule.
- Prepared all new starter and leaver documents.
Various Temporary jobs
Various
, Untied Kingdom
2001.07 - 2005.07
Education
Bachelor of Commerce Honours - Industrial Psychology
Rand Afrikaans University
Johannesburg, South Africa 1997.01 - 1997.12
Bachelor of Commerce Honours - Sports Management
Rand Afrikaans University
Johannesburg, South Africa 1996.01 - 1996.12
Bachelor Of Commerce - Sports Management
Rand Afrikaans University
Johannesburg, South Africa 1993.01 - 1995.12
Skills
- Clerical skills
- Time management
- Customer service
- Data entry
- Service-Oriented mindset
- Multitasking efficiency
- Business etiquette understanding
- Office administration
Timeline
Front Desk Assistant
City Of Monterey Sport Center
2025.01 - 2025.05
Sales Business Support
Enza Zaden
2017.08 - 2018.12
Human Resource Officer
IS Integration Ltd, curently Applabs
2005.08 - 2007.04
Various Temporary jobs
Various
2001.07 - 2005.07
Bachelor of Commerce Honours - Industrial Psychology
Rand Afrikaans University
1997.01 - 1997.12
Bachelor of Commerce Honours - Sports Management
Rand Afrikaans University
1996.01 - 1996.12
Bachelor Of Commerce - Sports Management
Rand Afrikaans University
1993.01 - 1995.12