Richard Kotochie
Abbots Langley,Hertfordshire
Summary
Retail Management | Customer Services | Account Management Innovative, self-motivated and results-producing Retail Management professional with progressive experience in leading profit- generating operations through overseeing employees, maximising sales, and focus on continuous product turnover. Successful track record of controlling store expenses to maximise profitability. Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Store Manager
Natuzzi Italia
London
11.2021 - Current
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Provided useful product guidance to assist with buying decisions, closing valuable customer sales.
Assistant Manager
DFS
- Heavily focused on 'sales and KPI targets' I had to Play a pivotal role in supporting store manager to the establishment and management of the store with the primary focus on delivering outstanding performance on a much more direct and structured scale
- This would involve providing direction and coaching to my team, empowering them to deliver fantastic service, in a consultative sales environment
- The emphasis being heavily on building rapport with the customer by offering impartial advice, and showing enormous enthusiasm for the brand
- Measurement of performance using a number of KPI's Indicator, gross profit, quote conversion, footfall conversion, sofa care warranty, average order value, KPI performance V's Last year and share of business
- Key Accomplishments:
- I developed incentivised sales pitches to attract customer interest and generate business, and delivered a consultative customer sales experience that pitched products and services to customer needs for the region
- I performance coached and developed 10 underperforming staffs into highly capable sales leaders and hosted regular in-store audits within the region to ensure operations and KPIs are sustained at a high level.
Regional Support Manager
BATHSTORE
01.2018 - 01.2020
- Bathstore is UK largest specialist bathroom retailer
- I was selected to meet key challenges as a General Manager initially for the £1.1million turnover Hemel Hempstead location, and following performance wins, for the £1.6million Ruislip and Aylesbury locations
- I was Promoted to Regional Manager; I was tasked with driving 8 stores within the London & Surry to achieve growth within a £15 million turnover operation
- I managed 8 Showroom Managers and 27 Store Colleagues to deliver exceptional services, sales successes, and increased business
- Key Accomplishments:
- Winner of multiple in-house awards and area incentives for top region, top sales and top store manager
- Increases sales vs footfall by +3% and invoiced sales by 6.5% YoY
- Winner of Top Regional Manager for Discount Compliance and training Sales Consultants to Managers
- Richard Kotochie
- Page Two of Two
- Consistently deliver YoY uplift in sales and revenue without compromise customer experience and colleague satisfaction
- Selected as the Regional Induction & Recruitment Champion who trained Sales Consultants on AutoCAD in the region.
Store Manager
DFS
READING
01.2016 - 01.2018
- DFS is UK largest Furniture retailer and my duties include effectively manage day to day operations including store generating 7million annually with 12 members of staff
- Instrumental in conducting stock inventories, interviewing job candidates, recruiting and evaluating personnel in sales and marketing
- Meticulously organise profit and loss performance reports
- Key Accomplishments:
- Delivered training to staff on complicated sales that committed to enhance the store proficiency
- Increased profits through effective sales training and troubleshooting profit loss areas
- Consistently enhanced annual goals in key metrics, such as profit, sales, employee retention, and customer service.
Deputy Store Manager
SOFOLOGY Brent cross
London
01.2013 - 01.2016
- Assisted Store Manager with day-to-day operations involving reviewing staff performance, training, and setting targets and goals in line with company objectives
- Created and fostered a positive working environment for customers and colleagues while supporting continuous professional development through motivation
- Delegated work based on prioritisation and resolved escalated issues with empathy and understanding
- Key Accomplishments:
- In my final year with Sofology I came runner up for Deputy Store Manager of the Year 2012 - a company initiative based on all of the KPI's running for a full year
- 2 weeks secondment opportunity to work as part of the retail operations team in head office.
Sales advisor
CURRY PC WOLD
London
01.2012 - 01.2013
- Whiles studying I had chance to work with Currys pc world, my duties include unpacking delivery and keeping the showroom is tiddy, dealing customer complaint and only involving manager when it needed, building rapport with customer and finding out their needs, advising customer the difference in performance and convenience related to their prefer purchase
- My duties also include handling product return and payment refund request and promoting company products and objective
- Richard Kotochie
Area Manager
RIGHT
London
01.2008 - 01.2010
- Assigned as a field-based manager of a multi-site operation
- Continuously ensured consistent contact with clients while resolving escalated issues with empathy and understanding
- Ordering cleaning material, maintained sites cleanliness to the highest standards and performed regular site audits and reports
- Maintained full staff and stock levels in addition to 4 weekly wage returns and reports
- Attended regular Head Office meetings to provide continuous communication and information flow.
Education
Undergraduate - Computer Telecommunication and Networking
London Metropolitan University, West Thames College
2013
undefined
2010
Certification
AREAS OF EXPERTISE
AutoCAD Design Team Development Retail Inventory Management
Strategic Planning Relationship Building Sales Enablement
Product Presentation
Customer Services
Excellent Communications
Training & Development
Product Placement
Customer Service & Satisfaction
Timeline
Store Manager
Natuzzi Italia
11.2021 - Current
Regional Support Manager
BATHSTORE
01.2018 - 01.2020
Store Manager
DFS
01.2016 - 01.2018
Deputy Store Manager
SOFOLOGY Brent cross
01.2013 - 01.2016
Sales advisor
CURRY PC WOLD
01.2012 - 01.2013
Area Manager
RIGHT
01.2008 - 01.2010
Assistant Manager
DFS
Undergraduate - Computer Telecommunication and Networking
London Metropolitan University, West Thames College