Annemarie Terry

Utilise all Microsoft software (Excel, Word, Outlook, PowerPoint), general office duties including photocopying, scanning, and filing, data entry, quality check shipping purchase orders, shipments, and documents, liaise with banks to ensure payments are on schedule, liaise with ports to track shipping containers, and providing receptionist duties: greeting visitors, transferring calls, booking meeting rooms, and sorting mail.

• Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
• Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Streamlined office operations by implementing efficient administrative procedures.
• Improved record keeping system with attention to detail and thoroughness.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.

• General office work: photocopying, printing, scanning, answering reception/phones, utilising Microsoft Excel packages (Outlook, Word, and Excel), issuing invoices for ancillary park items, general help around the site (walk through, note any repairs needed), and assisting the family with miscellaneous tasks (school drop-off/pick-up, dry cleaning, etc.).
• Managed office supply inventory to prevent shortages and ensure smooth operations.
• Filed documents, improving data retrieval processes.
• Ensured up-to-date records by regularly updating the database system.
• Coordinated travel arrangements for management staff, ensuring timely presence at meetings and events.
• Handled confidential information with discretion, fostering a trustful work environment.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Scanned and uploaded documents into digital filing system.
• Processed incoming and outgoing parcels and correspondence for staff.

• Photocopy/Scan/Print, Update notice boards, Liaise with customers/meet and greet, Organising new literature/claims packs, Organise Marketing and display units, Update new information providers, Arrange a visit with a training provider, Shadowing consultants whilst they discuss sensitive matters with clients adhering to data protection, Training to use department IT/databases

• Responsible for the provision of skills for life sessions with students from 14 years of age to individuals of retirement age, initially on a temporary contract leading to a permanent role in 2006. Carrying out student inductions, facilitating their enrolments, ensuring all areas are completed, and their individual needs are met. Establishing and maintaining positive relationships with pupils, ensuring their ever-changing needs are established, and teaching methods are adjusted accordingly. Working closely with colleagues as an active member of the team, striving for improvements across all areas of accountability. Utilising personal skills to make best use of available resources to enhance knowledge and increase students' capabilities. Preparing and producing all statutory documentation, setting objectives for students, and monitoring students' progress. Administration of my own resources (photocopying, laminating). Research and development. Data entry.

• Streamlined office operations by implementing effective filing systems.
• Enhanced team efficiency for seamless workflow management.
• Ensured smooth functioning of the office with regular equipment checks.
• Managed daily scheduling to facilitate organised operations.
• Maintained office supplies, reducing downtime due to lack of resources.
• Resolved customer queries promptly for improved client satisfaction.
• Completed data entry tasks accurately, ensuring error-free records were maintained.
• Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.