ANNE LOUISE APPLETON

End of line inspection of Televisions.

• Improved product quality with meticulous inspection of items on the assembly line.
• Worked on production line to meet daily targets.
• Inspected final products for any imperfections, maintaining company standards.
• Identified faulty components, ensuring high-quality output.
• Assembled electronic products with precision and accuracy.
• Documented assembly processes consistently for reference purposes.
• Applied quality control techniques to ensure product reliability.
• Adhered to health and safety regulations at all times whilst working on the factory floor.
• Worked with printed circuit boards to complete electronic assemblies.
• Recorded daily production and operational data on specified forms and logs.
• Removed faulty assembly components and reported defects to supervisor.
• Monitored quality standards in manufacturing and finishing process.

Placed labels on cage cards for the Royal Mail and Amazon Parcel cages.

• Packed final products for safe transportation to distribution centres.
• Followed detailed assembly instructions for successful product construction.
• Collaborated with team members to meet demanding production deadlines.
• Assembled components, improved overall productivity levels at the factory.
• Performed quality checks to ensure product met customer specifications.

Created formica panels for the public transport industry.

• Used assembly SOPs instructions to complete efficient and accurate jobs
• Operated press and heat vacuum manufacturing machines
• Maintained compliance with health and safety guidelines by wearing correct PPE and following HSE regulations
• Correctly set up, calibrated and started machines to begin production cycles
• Fed machines with appropriate raw materials and tools to facilitate goods production
• Removed rough edges and smoothened surfaces of materials by using sanding and deburring
• Guaranteed safe machine operation, conducting regular safety inspections
• Addressed health and safety concerns promptly, ensuring a safe working environment for everyone
• Implemented lean manufacturing techniques, reducing waste and improving productivity
• Kept working areas hygienic, orderly and risk-free through regular cleaning and tidying 6s
• Evaluated materials, parts and final product quality, removing non-conforming items to maintain high standards
• Conducted quality control checks using Vernier measuring tool, ensuring safety product standards
• Communicated effectively with all levels of management, providing updates on operations and addressing concerns
• Recorded daily operation logs, accurately documenting all relevant information for compliance purposes
• Managed workflow to ensure timely completion of projects, prioritising tasks to meet deadlines
• Trained new operators, imparting essential skills and knowledge for successful operation
• Liaised with maintenance to schedule repairs and preventive maintenance, reducing unexpected equipment failures
• Collaborated with team members to troubleshoot operational issues, implementing effective solutions
• Followed environmental policies, promoting sustainability in all operational activities
• Assessed products against quality assurance specifications to maintain high product standards
• Consistently achieved or surpassed individual and team production targets
• Recorded information on product production dates, timing and rejected products for reliable record keeping and tracking measures
• Adapted to various roles within the factory as required, demonstrating versatility and willingness to learn
• Participated in work training sessions to stay updated on industry standards and technology advancements
• Handled hazardous materials with care, following strict Coshh regulations to protect health and environment
• Engaged in continuous improvement initiatives, contributing ideas to enhance productivity and reduce costs
• Monitored production line for quality control, identifying and rectifying defects in products

• Same position as previously
• Implemented problem-solving skills to address and resolve issues arising during the fulfilment process
• Conducted quality checks on products before dispatch to maintain high customer satisfaction levels
• Understood warehouse product placement, enabling efficient picking and packing services
• Followed strict guidelines for handling hazardous materials, prioritising safety and compliance

Working in warehouse returns.

• Returning resalable to stock
• Disposing of damaged stock
• Filling in the correct paper work for each item
• Electric pallet fork training
• Inspected returned merchandise for condition, verifying eligibility for refund or exchange
• Processed customer returns efficiently, adhering to company policies and procedures
• Reviewed and updated returns documentation, ensuring accuracy and compliance
• Took stock of products and updated inventory records with new totals
• Processed and loaded deliveries and back stock onto store shelves

Moulded parts assembly and inspection.

• Checking moulded parts for moulding and paint defects
• Ensuring correct parts are used for each order using visual aid drawings
• Use of handheld power tools
• Operating clipping and welding machines
• Fitting Silencing tapes to child parts
• Worked off site at Nissan and Marellii to rectify any moulding quality issues
• Lead op ensuring all quality issues rectified
• Warehousing responsibility's
• Occasional taking supervisor role for sickness

Stowing products for customer orders.

• Warehouse environment receiving and stowing products upon arrival at the warehouse
• Quality Checking
• Cart running-taking products to be stowed to workstations

Assembly Line.

• Assembling Robotic Lawn mowers
• Using Air power tools
• Quality Control Checks
• Team working
• Adapted to various roles within the production line as required, demonstrating versatility and teamwork
• Participated in continuous improvement initiatives to enhance production quality and efficiency
• Maintained a tidy and safe working environment, complying with health and safety regulations
• Used assembly SOPs instructions to complete efficient and accurate jobs
• Ensured compliance with environmental regulations by properly disposing of waste materials and recycling where possible
• Maintained work areas in clean, neat and organised fashion
• Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals

Care in the Community.

• Administer bedside or personal care, such as ambulation or personal hygiene assistance
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
• Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals

Assembling diesel engines as part of a production line.

• Ensuring a standard of high-quality control and safety
• Used assembly SOPs instructions to complete efficient and accurate jobs
• Completed several training courses including ergonomics and Iosh
• Operating cranes and air powered lifting devices
• Use of electric pallet forks
• Implemented process improvements that reduced assembly time without compromising on quality
• Optimised workflow by adopting lean manufacturing principles, reducing waste and increasing productivity
• Assembled various diesel engine components, adhering strictly to engineering blueprints and specifications
• Troubleshot mechanical issues during assembly, applying problem-solving skills to avoid delays
• Liaised with quality assurance teams to uphold stringent quality standards across all assembled engines
• Customised diesel engines according to client specifications, ensuring high levels of customer satisfaction
• Constructed, assembled and inspected motor vehicles under extremely tight deadlines and without stress
• Participated in team meetings to discuss production targets, challenges, and strategies for improvement
• Monitored quality control measures, identifying and rectifying any non-conformance issues promptly
• Fastened components and bolted engine parts together to form complete engines
• Wore protective gear and observed H&S rules and standards, maintaining safe operations
• Understood operation and features of different engines through training
• Determined materials needed by checking work orders, specifications and diagrams for guidance

Warehouse team.

• Received, stored and distributed products to fill shop floor gaps and meet customer demand
• Occasionally filling the role of supervisor covering holidays or sickness, this involved supervision of staff and the planning of manpower and stock

Warehouse team.

• Pallet truck use electric and manual
• Adapted to varying shifts and demands, including peak periods and seasonal changes
• Provided exceptional customer service by assisting shoppers in locating products
• Utilised handheld devices to scan products and update inventory management systems
• Coordinated with management to plan and execute floor moves and layout changes
• Reported stock breakages, spillages and discrepancies for accurate inventory reporting
• Disposed of food, plastic and cardboard waste into correct disposal systems
• Completed shelf stacking tasks within tight deadlines and without assistance
• Upheld company standards through adherence to quality control procedures at all times.

Production line assembly

• Assembling of Water coolers and dehumidifiers
• Assembling wire harnesses
• Assembling electric components
• Working in a clean room under infection control conditions and working practices
• Covered Level 2 & 3 positions on occasions for sickness or holidays

Production line.

• Feeding automated SMT machines with parts for circuit boards
• Used assembly SOPs instructions to complete efficient and accurate jobs
• Checking all necessary parts are correctly inserted by the machine before solder
• Programmed and operated automated pick-and-place machines for efficient component assembly
• Implemented lean manufacturing techniques to optimise assembly line efficiency and reduce waste
• Handled delicate components with precision, using fine motor skills for intricate assembly tasks
• Adhered to strict ESD Electrostatic Discharge procedures to prevent damage to sensitive components
• Used soldering irons to connect small components to circuit boards and other devices
• Used components such as transistors, resistors, relays and capacitors to build circuits to specification
• Utilised surface mount technology SMT equipment for precise component placement on PCBs

Customer contact centre.

• Completed a two-week training course for computer systems and customer service
• Taking inbound customer enquiries and policy changes for home and car insurance
• Adhering to the data Protection Act and other legal requirements
• Met customer needs by adapting product and service packages to suit
• Achieved monthly sales targets by employing up-selling and cross-selling techniques
• Delivered faultless customer experiences through responsive, attentive service
• Participated in training sessions to enhance product knowledge and sales skills continuously
• Performed well in fast-paced environments with busy workload and tight deadlines
• Transformed product queries into sales
• Provided friendly, attentive service by promptly responding to customer enquiries and dealing with requests
• Input customer information, call notes and personal data onto internal database
• Established warm and friendly rapport whilst interacting with customers by phone and email

Customer contact centre.

• Handled emergency calls under pressure after a terrorist attack with sensitivity, providing support and solutions to urgent issues
• Completed an extensive three-month training course covering aviation procedures learning, global airport codes, the layouts of the largest international airports and customer service skills
• Dealt with inbound and outbound calls, managing matters including complaints, queries and travel itinerary arrangements
• Diffused challenging situations using conflict management techniques
• Input customer information, call notes and personal data onto internal database
• Established warm and friendly rapport whilst interacting with customers by phone and email
• Liaised with other departments to address customer needs, ensuring seamless service delivery
• Handled confidential and sensitive data with discretion
• Processed refunds, exchanges and service requests for customers