ANNEKE WENNEKENDONK
Low Hesket,Cumbria
Summary
I am a highly motivated, organised and passionate individual with extensive management experience. I have demonstrated great success in building strong relationships with staff, clients and stakeholders and driving successful outcomes in high-pressure environments.
Known for my positive 'can-do' attitude, I excel in problem solving and thrive when faced with challenging situations. I am a dedicated team player and am committed to building strong relationships with my team, ensuring they know that I am there to support them whilst driving the business needs forward.
My ability to stay calm under pressure, coupled with my enthusiasm for continuous improvement, ensures that I consistently achieve results and contribute to a positive and productive work environment at all times.
Overview
9
9
years of professional experience
4046
4046
years of post-secondary education
Work history
Pool Duty Manager
Center Parcs
Penrith, Cumbria
2023.12 - Current
- Head of training and compliance within the entire venue
- Day-to-day management of the front and back of house operations within the venue
- Ensuring venue is fully compliant with all H&S regulations and reporting any areas which are not compliant
- Dealing with any medical emergencies within the venue
- Guest complaint management
- Management of 90+ Lifeguards ensuring their wellbeing at work as well as managing KPI's and disciplinaries where necessary
Village Events Manager
Center Parcs
Penrith, Cumbria
2023.05 - 2024.12
- Charity partnerships and fundraising
- Project management for projects such as Winter Wonderland
- Event planning and management:
- Internal and external stakeholder collaboration:.
- Budget management (half a million pound budget)
- Guest Experience Enhancement
- Health and Safety Compliance and adherence to strict H&S regulations
Cover Duty Village Manager
Center Parcs
Penrith, Cumbria
2023.05 - 2023.12
Cover Duty Village Manager was part of my role as Events manager where I would cover a certain amount of shifts monthly.
- Village Operations Oversight:
- Crisis Management
- Leadership & Coordination:
- Guest Relations and resolving escalated guest complaints
- Operational Reporting:.
- Resource Management:
Pool Team Leader and Acting Assistant Manager
Centre Parcs Whinfell Forest
Penrith
2022.02 - 2023.05
- Managing a large team of lifeguards, ensuring they have their required health and safety breaks and supporting them as and when needed.
- Planning in advance to manage the day to day running of the venue and being able to adapt to change at the very last minute
- Providing the highest level of customer service to all guests
- Covering all Assistant Manager duties when stepping up
- Writing DOP's and implementing change within the business
- Pre-opening health and safety checks to ensure our guest and staff safety at all times
- Influencing and motivating staff and colleagues on a daily basis
Lifeguard
Centre Parcs Whinfell Forest
Penrith
2020.12 - 2022.02
- Ensuring the safety of all guests on a daily basis
- Providing great customer service whilst maintaining pool rules and health and safety standards.
Arrears Officer / Litigation Officer
Link Asset services
Ipswich
2018.05 - 2020.08
- Speaking with customers and solicitors on a daily basis regarding the arrears on the property, taking legal action, court cases and arranging potential evictions
- Setting customers expectations whilst also supporting them and hitting daily KPI's
Smart Metering Advisor
Haven Power
Ipswich
2017.05 - 2018.04
- Working on projects regarding the roll out of Smart Meters and the rules and regulations set by the Government
- Presenting these projects to senior staff and working with third parties to ensure the Smart Meters were rolled out correctly
Education
National Pool Management Qualification -
RLSS
2025.11 -
National Pool Lifeguard Qualification -
RLSS
Trainer Assessor Qualification -
Royal Life Saving Society
Pool Plant Operator -
Management Retail BBL - undefined
Deltion College
Zwolle 2012.02 - 2013.11
HAVO - undefined
De Nieuwe Veste
Coevorden 2009.02 - 2011.08
Skills
- Ability to work well under pressure and to strict deadlines
- Self-Management and Self-Development skills
- Problem Solver
- Excellent Communication Skills
- Management Skills
- Leadership skills
- Conflict Resolution
- Project Management
- Customer relationship building
Languages
English
Fluent
Dutch
Native
German
Elementary
Affiliations
- Climbing
- Hiking
- Travel
References
References available upon request.
Timeline
National Pool Management Qualification -
RLSS
2025.11 -
Pool Duty Manager
Center Parcs
2023.12 - Current
Village Events Manager
Center Parcs
2023.05 - 2024.12
Cover Duty Village Manager
Center Parcs
2023.05 - 2023.12
Pool Team Leader and Acting Assistant Manager
Centre Parcs Whinfell Forest
2022.02 - 2023.05
Lifeguard
Centre Parcs Whinfell Forest
2020.12 - 2022.02
Arrears Officer / Litigation Officer
Link Asset services
2018.05 - 2020.08
Smart Metering Advisor
Haven Power
2017.05 - 2018.04
Management Retail BBL - undefined
Deltion College
2012.02 - 2013.11
HAVO - undefined
De Nieuwe Veste
2009.02 - 2011.08
National Pool Lifeguard Qualification -
RLSS
Trainer Assessor Qualification -
Royal Life Saving Society