Anneesha Mahmood
Oldham,Manchester
Summary
Dedicated individual with a compassionate nature and keen interest in dental care, aspiring to contribute positively to patient health and well-being. Strong communication and organisational skills, combined with the ability to learn quickly and work under pressure in clinical settings. Eager to make a meaningful impact in the dental nurse role.
Overview
1
1
Certification
7
7
years of professional experience
Work history
Trainee Dental nurse
Rodericks Dental Partners
Oldham
2023.12 - Current
- Assisted the dentist with four-handed dentistry across multiple procedures.
- Followed infection-control protocols to protect patients and staff health.
- Sterilised dental instruments after each appointment to ensure compliance with hygiene standards.
- Prepared treatment rooms before patient arrivals for smooth start times.
- Processed dental radiographs to aid in accurate diagnosis and effective treatment planning.
- Maintained accurate patient records and updated clinical notes.
- Provided tailored oral health advice and clear post-treatment instructions to enhance patient understanding and care.
- Provided chair-side comfort to improve patient experience during treatments.
- Reassured and supported patients before, during, and after dental care.
- Prepared and mixed dental materials for accurate procedure use.
Dental receptionist
Rodericks Dental Partners
Oldham
2022.09 - 2023.12
- Schedule, confirm, and reschedule appointments, ensuring smooth daily operations and minimising wait times.
- Greet patients, creating a welcoming reception experience that enhances patient comfort.
- Answer phone calls and emails, then respond to patient enquiries promptly.
- Register new patients and update patient records accurately.
- Process payments, issue receipts, and handle billing or insurance claims.
- Maintain confidentiality of patient information in line with data protection rules.
- Coordinate with dentists, hygienists, and nurses to keep appointments running smoothly.
- Manage recalls and send reminders for routine check-ups.
- Handle cancellations and emergencies, managing last-minute appointment changes professionally.
- Order office supplies and track usage to maintain efficient reception operations and ensure readiness.
Seasonal Sales Assistant
New Look Retail
2021.12 - 2022.01
- Assist customers by answering questions and locating items quickly.
- Utilised communication skills to deliver detailed product information to customers.
- Process customer payments and orders at tills during busy periods.
- Supervise fitting rooms and keep changing areas organised and ready.
- Monitored stock levels and updated stock records to maintain inventory accuracy.
- Assisted team with daily tasks to ensure smooth operations. and help keep daily priorities on track.
- Clean designated areas using approved products and follow store standards.
Call Handler
Department For Work & Pensions
Manchester
2021.08 - 2021.12
- Answer client questions and guide enquiries to the correct department or service.
- Answer client questions and guide enquiries to the correct department or service.
- Participated in all online training sessions to enhance service delivery skills. and apply instructions to daily service.
- Handle complaints and complete required case documentation and escalation steps.
- Answer client questions and guide enquiries to the correct department or service.
- Answer client questions and guide enquiries to the correct department or service.
- Participated in all online training sessions to enhance service delivery skills. and apply instructions to daily service.
- Attend all online training sessions and apply instructions to daily service.
Warehouse Operative
The Very Group
Shaw, Oldham
2019.07 - 2020.01
- Pick and pack items for outgoing dispatches using labels and checks.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Handled products with care to prevent damage during storage and transportation. to prevent damage during storage and movement.
- Prepare client orders by confirming contents, quantities, and order details.
Education
Master of Science - Forensic Psychology and Mental Health
University of Manchester
Manchester 09/2021 - 10/2022
Bachelor of Science - Criminology with Counselling
University of Salford
Manchester 10/2018 - 07/2021
A-Levels - English Language, English literature, Sociology and Psychology
Oldham Sixth Form College
Oldham 09/2016 - 07/2018
GCSEs - Mathematics, English Language, English Literature, Science Core, Additional Science, Art & Design, History, and Spanish
Oasis Academy Oldham
Oldham 09/2012 - 07/2016
Skills
- Knowledge of infection prevention and control procedures
- Manual dexterity and the ability to remain calm under pressure
- Attention to detail and accuracy
- Good organisational and time management skills
- Ability to work effectively as part of a multidisciplinary team
- Excellent communication and interpersonal skills
- Compassion and the ability to reassure anxious patients
- Professionalism and a commitment to maintaining patient confidentiality
- Client interaction
- Computer literacy, including experience with different management software
Certification
- First Aid Certificate
- Basic Life support (BLS) Certificate
- Dentally Patient Management Training Qualification
- ECDL (European Computer Driving License) Qualification
Accomplishments
Young Writers Anthology (The Big Green Poetry Machine Competition)
Young Writers Anthology (The Imagination Competition)
Duke of Edinburgh Award
National Citizen Service (NCS)
Volunteer Police Cadets (VPC)
University Wide Language Program (UWLP)- Arabic
References
References available upon request.
Timeline
Trainee Dental nurse
Rodericks Dental Partners
2023.12 - Current
Dental receptionist
Rodericks Dental Partners
2022.09 - 2023.12
Seasonal Sales Assistant
New Look Retail
2021.12 - 2022.01
Call Handler
Department For Work & Pensions
2021.08 - 2021.12
Warehouse Operative
The Very Group
2019.07 - 2020.01
GCSEs - Mathematics, English Language, English Literature, Science Core, Additional Science, Art & Design, History, and Spanish
Oasis Academy Oldham
09/2012 - 07/2016
A-Levels - English Language, English literature, Sociology and Psychology
Oldham Sixth Form College
09/2016 - 07/2018
Bachelor of Science - Criminology with Counselling
University of Salford
10/2018 - 07/2021
Master of Science - Forensic Psychology and Mental Health
University of Manchester
09/2021 - 10/2022