Service Co-ordinator
Home Support Services (Havering & Essex) Ltd
London, Havering
08.2008 - Current
- Identify staff and resource requirements of domiciliary & care home in order to facilitate smooth execution of social care services.
- Through recruitment, induction, training, supervision and monitoring, inspire and ensure continuing professional development.
- Collaborated with management team to strengthen operational delivery to meet high quality standards In compliance with CQC Regulations.
- As part of Management Team, co-ordinated Management and Head Office team liaison, ensuring clear lines of communication.
- Assist in Tender application process.
- Offered tailored guidance to help staff navigate complexities of daily workloads.
- Monitored recordkeeping to enforce high standards of document control and champion transparency.
- Oversaw people management for staff working in local communities, resolving queries, complaints and performance issues.