Anne Reeve

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Handled appointment scheduling to ensure smooth daily operations.
• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Assisted with administrative tasks, improving overall functionality of the office.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Maintained an organised reception area for a professional business environment.
• Upheld confidentiality with sensitive information handling procedures.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Managed phone calls, resulting in effective communication flow within the company.
• Coordinated office supplies orders to keep necessary materials available at all times.

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• Utilised risk assessment tools for better investment decisions.
• Maintained up-to-date financial records with meticulous record-keeping practices.
• Collaborated with senior management on strategic planning initiatives, aided in decision making.
• Coordinated meetings to facilitate team communication and collaboration.
• Managed payroll for timely disbursement of employee salaries.
• Liaised with external auditors during annual financial reviews, safeguarded company interests.
• Improved office efficiency with streamlined administrative procedures.
• Implemented new accounting software for improved bookkeeping accuracy.
• Monitored company expenditures, ensured proper allocation of resources.
• Streamlined invoice processing to expedite payment cycles.
• Conducted regular financial audits to uphold accountability standards.
• Negotiated vendor contracts for more favourable terms of service.
• Ensured accurate tax returns by diligent review and submission of paperwork.
• Developed office policies, ensured compliance across all departments.
• Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
• Directed budgeting and forecasting activities to align financial goals with organisational objectives.
• Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
• Consolidated comprehensive management accounts, integrating income statements, cashflow and balance sheets.
• Monitored and reviewed financial controls, processes and procedures to enable best practice development.
• Administered payroll processes for accurate, timely salary disbursements.
• Conducted variance analysis to identify discrepancies and implement corrective actions.
• Managed daily finance services for smooth business operations.
• Reviewed bookkeeping and management accounts to achieve clear and correct reports.
• Finalised VAT returns with rigorous transaction checks.
• Collaborated with business management to set and control annual budgets.
• Centralised personnel records, made data access easier and quicker.
• Implemented an effective onboarding programme, ensured smooth integration of new hires.
• Oversaw redundancy procedures to ensure fairness and legality adherence.
• Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
• Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
• Monitored in-house HR trends to assess company performance against KPIs.
• Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
• Addressed employee conflicts, following corporate procedures for timely resolution.
• Implemented behavioural changes for improved sustainability and reduced carbon footprint.
• Spearheaded the development of a comprehensive sustainability reporting system, promoting transparency and accountability.
• Drafted and presented environmental impact assessments to inform upper management.