Anne Ramos
Borehamwood
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Patient Pathway Administrator
Whittington Hospital
Archway
05.2023 - 02.2025
- Managing phone calls from GPS, home cares and other government organisations
- Providing help for patients in terms of booking, changing and cancelling their appointments and preparations for their check up or surgery
- Registering patients and accepting their GP referrals
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Helping with Dermatology ASI's Sorting out minor complaints
- Sending confirmation letters for patients' appointments
- Handling Dermatology, Trauma and Orthopaedics, ENT, General Surgery, Gynaecology, Haematology, Ophthalmology, Paediatric, Audiology and Cardiology booking out
- Ensuring the patients' interests are the first priority when acting as a single point of contact to provide a best-in-class journey
- Dealing with outpatients emails which contains red top referrals from different departments
- Dealing with external and internal emails
- Helping to book Dermatology and ENT appointments
- Managing Reports from certain services to resolve missing referrals and update demographics.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Trainee Dental Nurse
Hitchin Dental Care & Toddington Dental Practice
Hitchin & Toddington
09.2023 - 07.2024
- Moved to Toddington Dental Practice in March 2024
- Setting up surgeries and the decontamination room
- Preparing the hygiene, check up and treatment trays
- Working alone with hygienists and dentists for checkups, extraction and composite filling treatment
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Administered anaesthetics and desensitising agents in preparation for procedures.
- Shadowed with implant treatment
- Using EXACT for: charting, update medical history, adding appointment notes, BPE and periodontal charting
- Sterilised instruments, surfaces and chairs to control infection.
- On a weekly basis: applying MD555, replacing the sharps bin, checking the light cure, cleaning the fan filter, disinfecting water bottles with chlorine, cleaning the yellow basket filter, and changing cold sterile fluid
- Monitored existing inventory to control and replenish dental supplies.
- Safety of the patient and staff is essential; PPE and cross-contamination is always applied
- Enhanced patient experience by providing comforting chair-side assistance during procedures.
- Trained to be in dental reception, greeting patients and assist them to book appointments, taking payments and cashing out
- Handled administrative duties efficiently for streamlined office operations.
- Answering phone calls; helping out with inquiries and directing patients down the right pathway
- Attending webinars and doing coursework in relation to my job role
Work Placement
Whittington Hospital
Archway
02.2023 - 03.2023
- Exposure in DTC; taking urine samples, taking blood pressure and making the patient do fasting for certain hours for their upcoming surgery
- Checking the patient's lists before taking them to theatre
- Exposure in Anaesthetic Room; making sure the patient feels comfortable and managing a stable blood pressure and heart rate before a Qualified Anaesthetic doctor or nurse starts injecting anaesthetic
- Exposure in Surgery Room; I have been to Maternity which is patient giving birth, General Surgery removal of gallbladder, repair surgery of hernia and bariatric surgery, Orthopaedics a foot repair fracture and knee replacement surgery and Gynaecology which we had a laparoscopic surgery to remove ovarian cyst
Receptionist
Park Grand Kensington Hotel
Kensington
08.2022 - 02.2023
- Providing the highest level of customer service
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Assisted with administrative tasks, improving overall functionality of the office.
- Reaching the monthly goals and securing that guests has the best experience
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Trained to be computer literate; specific keyboard shortcuts, using Microsoft Office, filing documents, printing emergency reports and saving documents through computer
- Upheld confidentiality with sensitive information handling procedures.
- Communication with every staff as teamwork is important
- Cashier auditing, credit limit and counting float when closing the shift
Front of House Team Member
Wamimichi Restaurant
Luton
09.2020 - 08.2021
- Making sure customers have the best quality of service
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Collecting orders through phone calls, online machine, dine in and walk in
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Closing the till and tallying sales at the end of the operating hours
- Responsible for end shift report and payroll for delivery drivers
Education
NVQ Level 3 - Health & Social Care Level 3 Certificate
Central Bedfordshire College
09.2022 - 07.2023
NVQ Level 2 - Health & Social Care Level 2 Certificate, Personal and Professional Development Certificate, Employability Skills Certificate
Central Bedfordshire College
09.2020 - 07.2021
GCSEs - Foundation English GCSE
Central Bedfordshire College
09.2020 - 11.2020
Skills
- Written and verbal communication
- Positive attitude
- Attention to Detail
- Computer literacy
- Time-management
- Customer engagement
- Record-keeping
- Highly organised
- Telephone etiquette
- First Aid certification
- Advanced typing speed
Certification
- Certificate of Achievement in Safeguarding Adults Level Two
- Certificate of Achievement in PPE Donning & Doffing
- Certificate of Achievement in Health & Safety for Office Workers
- Certificate of Achievement in Counter Fraud
- Certificate of Achievement in Information Governance, Data Protection and GDPR
- Certificate of Achievement in Conflict Resource
- Certificate of Achievement in Handling Complaints
- Certificate of Achievement in Child Protection Level One
- Certificate of Achievement in Equality and Diversity in the Workplace
- Certificate of Achievement in Infection Control Level Two
Languages
English
Filipino
Timeline
Trainee Dental Nurse
Hitchin Dental Care & Toddington Dental Practice
09.2023 - 07.2024
Patient Pathway Administrator
Whittington Hospital
05.2023 - 02.2025
Work Placement
Whittington Hospital
02.2023 - 03.2023
NVQ Level 3 - Health & Social Care Level 3 Certificate
Central Bedfordshire College
09.2022 - 07.2023
Receptionist
Park Grand Kensington Hotel
08.2022 - 02.2023
Front of House Team Member
Wamimichi Restaurant
09.2020 - 08.2021
NVQ Level 2 - Health & Social Care Level 2 Certificate, Personal and Professional Development Certificate, Employability Skills Certificate
Central Bedfordshire College
09.2020 - 07.2021
GCSEs - Foundation English GCSE
Central Bedfordshire College
09.2020 - 11.2020
- Certificate of Achievement in Safeguarding Adults Level Two
- Certificate of Achievement in PPE Donning & Doffing
- Certificate of Achievement in Health & Safety for Office Workers
- Certificate of Achievement in Counter Fraud
- Certificate of Achievement in Information Governance, Data Protection and GDPR
- Certificate of Achievement in Conflict Resource
- Certificate of Achievement in Handling Complaints
- Certificate of Achievement in Child Protection Level One
- Certificate of Achievement in Equality and Diversity in the Workplace
- Certificate of Achievement in Infection Control Level Two
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