Anne Prendergast

• Streamlined service operations by enhancing team collaboration and communication.
• Managed customer complaints for improved business reputation.
• Fostered strong relationships with clients through excellent customer service skills.
• Developed an efficient workflow to reduce service downtime.

Manage all Operational Matters of the team- appraisals, sickness, annual leave, KPI rota and clinical supervision
To provide robust clinical assessment and lead on developing onward treatment pathways for the veteran
Promote the veteran in every thing we do .
Ensure all assessments are offered in line with KPI outcomes
Develop partner relationships across the system in order to enhance veteran experiences
Develop knowledge on veterans health care, attend training and ensure the veterans have a voice
Monitor caseloads and discharges in line with KPI
Deputise in the absence of line manager
Monitor budgets
Ensure supervision and appraisal are meaningful for the staff member and targets are met.
Manage any complaints to ensure they are managed locally
Lead on 48/72 hour reviews of a Patient Safety Incidences.
Ensure reporting on team performance is submitted on time
Ensure I lead the team to provide good quality care for the veterans, by reviewing feedback received and acting on anything that is negative
ensure any barriers to accessing services are highlighted and actioned with the veteran.
Developing team by holding team meetings reviewing issues, developing solutions, reviewing working practices to ensure efficiency
To ensure i have a working knowledge of assessments in order to understand the challenges staff face in order to support staff member to develop solutions.
To carry out audits on record keeping and health and safety standards
Chair MDT for the service
To act up in managers absence
To Support student Nurses pathway into the service

Represent the trust on with system partners to work on suicide prevention projects in the community and advise on clinical care relation to suicide prevention and service modelling and delivery
To lead on Clinical risk and Suicide Prevention across the Trust in Learning Disability services and acute care
To attend Senior Management meetings and present reports on clinical risk and suicide prevention
To work with partners to develop the suicide prevention strategy for the county and implement the strategy across the trust
Ensure the trust is adhering to national policy in terms of suicide prevention and risk management and this is implemented through, clinical advice, through training and policy
Offer advice on risk management to clinicians and teams
lead of ligature risk management programme and ensure the trust has the most up to date products in place.
Roll out Suicide Prevention Training and risk management training for the trust
Lead on the development and implementation of audit of risk management and share learning themes to influence
lead on Serious Incident Investigations and complaints related to patient safety
As a Clinical Safety Officer ensure that clinical systems are safe
To ensure Policies and Procedures relating to risk and suicide prevention are updated and reviewed
To lead on projects such as the development of a local microsite, implementation of safe wards, holding you in mind targeting patients who frequently attend the ED who are at risk of suicide, which was part of the NHSE funded programme to reduce male suicides.
To carry out Early warning sign visits in clinical areas in preparation for the CQC visits
To offer clinical supervision to frontline staff who are supporting patients who are at risk
To work with the head of patient safety in regards to patient safety incidences
Review patient safety data to review areas of high clinical risk and investigate
To lead on delivering suicide prevention and risk training for the trust and partners
To critically analyse patient safety information and complete patient safety incident report to ward areas if see trends