Anne-Noëlla Lititiyo
Manchester
Summary
Dynamic professional with expertise in planning and scheduling, customer communication, and stakeholder coordination. Native French speaker with proficiency in SAP, Genesis, P2O, and Smart O&M. Demonstrates strong organisational and prioritisation skills alongside adept admin and data processing capabilities. Committed to leveraging these competencies to enhance operational efficiency and drive successful project outcomes.
Overview
8
8
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work history
Planning & Scheduling Coordinator / Customer Service Assistant
Engie Solutions (via Pénélope Agency)
12.2019 - 07.2022
- Coordinated and dispatched daily maintenance and repair interventions.
- Created and updated service orders using SAP and Genesis.
- Managed technician schedules, including absences and replacements.
- Organised client appointments and subcontractor coordination.
- Processed internal and external mail, registered letters, and international shipments.
- Handled purchase orders, tracked statuses, and supported managerial tasks.
- Ensured efficient scheduling of meetings, appointments, and conferences.
- Coordinated travel arrangements for staff to enhance operational efficiency.
Receptionist & Switchboard Operator
Phone Régie – Credipar / Auxia / Conseil d’État
04.2014 - 04.2016
- - Handled reception and switchboard operations.
- - Redirected calls and managed client requests.
- - Checked client files and processed requests.
- - Managed access badges, taxis and visitor support.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained accurate logs of visitor entries for security purposes.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Upheld confidentiality with sensitive information handling procedures.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and organised to uphold professional office reputation.
Education
French Baccalaureate - STG – Communication & HR
Lycee Alfred NOBEL
FranceCertificate of Higher Education - Trilingual Administrative assistant
Lycee Paul Sabatier
Carcassonne, FRANCE /2009 -
Skills
- - Planning & Scheduling
- - Customer Communication
- - French Speaker (Native)
- - SAP
- Genesis
- P2O
- Smart O&M;
- - Organisation & Prioritisation
- - Admin & Data Processing
- - Stakeholder Coordination
Languages
French
Native
Spanish
Intermediate
About me
For personal reasons, I haven't had a job since July 2022. Today I'm moving to the UK, ready to find employment, although I'm improving my English with level three Esol courses. I'm now confident.
Affiliations
- Digital print, learning new software (Adobe creative), Reading, cooking.
Certification
In 2018, I took on the challenge of creating my own business as a self-employed individual, making fabric dolls. I completed a business creation course at the Chamber of Trades and Crafts and obtained my certificate and business registration.
Timeline
Planning & Scheduling Coordinator / Customer Service Assistant
Engie Solutions (via Pénélope Agency)
12.2019 - 07.2022
Receptionist & Switchboard Operator
Phone Régie – Credipar / Auxia / Conseil d’État
04.2014 - 04.2016
French Baccalaureate - STG – Communication & HR
Lycee Alfred NOBEL
Certificate of Higher Education - Trilingual Administrative assistant
Lycee Paul Sabatier
/2009 -