Anne Mortimer
Information Manager
Amesbury,Wilts
Summary
Experienced professional with a strong foundation in information security practices, IT infrastructure understanding, and data privacy compliance, including familiarity with GDPR regulations. Demonstrates expertise in decision-making, organisational awareness, and adaptability to technological changes, complemented by leadership proficiency and customer service orientation. Skilled in big data handling, database administration, and digital asset management, with advanced knowledge of Microsoft Excel and Office tools. Adept at managing records and information systems development while ensuring efficient time management and seamless communication. Committed to leveraging technical expertise to drive innovation and maintain robust information management systems.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic with 25 years of office experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Information manager
Ministry of Defence
Tidworth, Wiltshire
10.2018 - Current
- Oversaw the creation of informational materials for internal use, enhancing knowledge sharing within the organisation.
- Streamlined data processing procedures, increasing operational productivity.
- Conducted regular audits of information systems ensuring compliance with regulations.
- Maintained confidentiality of sensitive information through strict access controls.
- Ensured data accuracy by implementing rigorous quality control measures.
- Trained staff on data management practices, improving team performance.
- Led the transition towards a digital records management system, promoting paperless operations.
Assistant officer
Ministry of Defence
Tidworth, Wiltshire
06.2015 - 10.2018
- Scheduled appointments and managed calendar for senior executives efficiently without overlap or conflicts.
- Collaborated with different departments, fostering a harmonious work environment.
- Maintained accurate records, ensuring data integrity and confidentiality.
- Managed daily office operations to ensure efficiency.
- Improved office systems by implementing new administrative procedures.
- Liaised with suppliers, ensuring smooth running of office utilities.
- Fostered a positive work atmosphere through professional interactions and communications with colleagues and clients alike.
- Offered support during audits with meticulous record-keeping practices.
- Responded to customer enquiries, enhancing customer satisfaction.
- Facilitated procurement processes for timely supply of office resources.
Med Centre Receptionist
Ministry of Defence
Tidworth, Wiltshire
07.2011 - 07.2012
- Assisted with administrative tasks, improving overall functionality of the office.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk inquiries.
- Maintained an organised reception area for a professional business environment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Clerk/Typist
Ministry of Defence
Bulford Camp, Wiltshire
06.2008 - 06.2011
- Managed filing system, increased ease of access to information.
- Organised company correspondence, maintained streamlined communication flow.
- Composed routine correspondence to ensure clear communication channels were kept open.
- Maintained confidentiality with handling sensitive documents.
- Entered data into computerised systems for accurate record keeping.
- Ensured accuracy with data entry and general administration.
- Utilised word processing software to create professional-looking documents.
- Facilitated communication, typed letters and emails to clients.
- Assisted in preparation of reports for better decision making.
- Carried out clerical duties to support office staff efficiently.
- Handled incoming and outgoing post promptly.
- Answered phone calls to provide excellent customer service.
- Proofread written material for error-free documentation.
- Coordinated meetings, improved team collaboration.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Responded promptly to phone and email inquiries.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Organised and maintained filing systems for accessibility and orderliness.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Photocopied, laminated and bound documents to support meeting preparation.
- Helped to prepare reports and presentations to aid informed decision-making.
- Answered approximately 60+ incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
- Filed and stored documents for easy accessibility.
- Carried out routine office duties to support productive workflow..
Clerk typist
Ministry of Defence
Ludgershall, Wiltshire
08.2000 - 06.2008
- Coordinated with other departments effectively to complete tasks on schedule.
- Provided administrative support to multiple departments to streamline operations.
- Complied with all company policies while carrying out clerical duties diligently.
- Assisted in preparing official documents for various projects to meet deadlines.
- Organised meeting schedules, ensuring no conflicts or overlaps occurred.
- Handled sensitive information discreetly respecting confidentiality rules within the organisation.
- Improved communication with clients by handling phone calls and emails professionally.
- Met tight deadlines whilst maintaining a high level of precision in document preparation.
- Enhanced office efficiency by managing incoming and outgoing correspondence.
- Organised all documentation systematically helping improve overall productivity.
- Typed up letters, reports and memos quickly without compromising on quality.
- Facilitated smooth office functioning through meticulous filing system maintenance.
- Maintained high standards of accuracy for data entry tasks.
- Performed reception duties when required, providing excellent customer service.
- Used advanced Microsoft Word skills to create, format and revise high-quality documents.
- Followed instructions detailing priorities, formats and number of copies.
- Read and understood instructions accompanying material for typing.
- Protected document security by following established guidelines.
- Transcribed spoken word accurately and quickly.
- Drafted correspondence consistent with brand style and tone of voice.
Care Assistant
Camelot Nursing Home
Amesbury, Wiltshire
02.1997 - 08.2000
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Respected privacy and dignity of each resident during provision of care services.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Encouraged independence among patients whilst assisting them with tasks.
- Collaborated with healthcare team for effective patient care delivery.
- Administered medication to patients, ensuring proper health management.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Maintained calm demeanor during crisis situations thus providing reassurance to both residents and their families.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Provided attentive first-hand care, comfort and safety to patients.
- Positioned, lifted and transported patients with limited mobility.
Education
GCSEs - English
St Edmunds Girls School
Salisbury, Wiltshire 09.1985 - 06.1990
Skills
- Decision Making
- Time management expertise
- Data collecting and privacy understanding
- Information technology knowledge
- Familiarity with GDPR
- Microsoft Office
- Records management
- Customer service
- Digital asset management
- Verbal communication
Affiliations
- Gardening, although not very green fingered
- Reading
- Football, watching now more than playing
Guide Dogs
My husband is registered blind and is now on his 5th guide dog. I have helped to raise money for guide dogs since we married in 1997. I have run an Amesbury branch where we raised money by doing sponsored walks, having fetes and ordering Guide Dog merchandise to sell. i have also been a volunteer and collected money on the street and in shops to help raise awareness.
Timeline
Information manager
Ministry of Defence
10.2018 - Current
Assistant officer
Ministry of Defence
06.2015 - 10.2018
Med Centre Receptionist
Ministry of Defence
07.2011 - 07.2012
Clerk/Typist
Ministry of Defence
06.2008 - 06.2011
Clerk typist
Ministry of Defence
08.2000 - 06.2008
Care Assistant
Camelot Nursing Home
02.1997 - 08.2000
GCSEs - English
St Edmunds Girls School
09.1985 - 06.1990
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