Anne McAuley
Grangemouth,Stirlingshire
Summary
Results-driven professional with expertise in leadership, strategic planning, and operations management. Demonstrates a proven ability to lead and motivate diverse teams, optimise processes, and align operations with organisational objectives. Skilled in budget management, compliance adherence, and client relationship management, ensuring financial efficiency and exceptional service delivery. Adept at problem-solving and decision-making with strong analytical skills to address challenges effectively. Possesses excellent communication abilities to foster collaboration among stakeholders while maintaining adaptability in dynamic environments. Proficient in utilising industry-relevant software tools to enhance operational performance.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Operations manager
Blackjack Promotions
Edinburgh
03.2013 - 02.2025
Oversee daily operations and service delivery at Edinburgh Airport, ensuring seamless staffing solutions for luxury brands in a high-paced travel retail environment.
Manage recruitment, onboarding, and training of promotional staff, ensuring high performance, compliance, and alignment with client expectations.
Build and maintain strong relationships with key stakeholders, including Avolta Terminal Managers, Trading Managers, and client Service Orchestrators, to ensure effective workforce planning.
Proactively manage staffing schedules, covering last-minute requirements and optimising team efficiency to maintain service excellence.
Monitor and report on staff performance, attendance, and payroll, ensuring accurate record-keeping and compliance with internal processes.
Support HR functions, handling first-stage employee relations issues and escalating as necessary.
Conduct performance evaluations, provide coaching, and implement strategic improvements to enhance service levels and customer satisfaction.
Ensure compliance with aviation security regulations, GDPR, and third-party audit requirements, acting as a signatory for airside passes.
Collaborate with Account Managers and senior leadership to drive operational efficiencies, meet KPIs, and explore new opportunities for business growth.
Represent the organisation during client visits, showcasing high-performing teams and reinforcing brand partnerships.
Promotional Consultant
Attitude events
Edinburgh
03.2013 - 03.2019
- Award winning Promotional consultant for several fragrance brands within world duty free store at Edinburgh airport
Education
Scottish Qualifications Certificate -
Grangemouth high school
Stirlingshire 06.1972 - 06.1978
Skills
Leadership and Team Management: Proven ability to lead, coach, and motivate diverse teams to achieve high performance and meet organizational objectives
Strategic Planning: Expertise in developing and executing strategic plans to optimize operations and align with business goals
Communication: Excellent verbal and written communication skills, facilitating effective collaboration with clients, stakeholders, and team members
Problem-Solving and Decision-Making: Strong analytical skills to identify challenges and implement effective solutions promptly
Budget Management: Experience in managing budgets, controlling costs, and ensuring financial efficiency within operations
Compliance and Regulatory Knowledge: In-depth understanding of industry regulations and a commitment to ensuring strict compliance in all operational processes
Client Relationship Management: Skilled in building and maintaining strong relationships with clients to understand their needs and exceed expectations
Adaptability and Flexibility: Ability to adapt to changing environments and manage multiple priorities effectively
Technical Proficiency: Familiarity with relevant software and tools used in operations management, such as scheduling databases and performance
Affiliations
- I am an avid crafter, I love spending time creating all types of floral displays
Timeline
Operations manager
Blackjack Promotions
03.2013 - 02.2025
Promotional Consultant
Attitude events
03.2013 - 03.2019
Scottish Qualifications Certificate -
Grangemouth high school
06.1972 - 06.1978
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