Summary
Overview
Work history
Skills
Work availability
Interests
Quote
Generic
Anne-Marie Waugh

Anne-Marie Waugh

London,Ealing

Summary

Instrumental Chief Executive Officer with over 30 years of experience in a variety of roles and organisations.

Have had the responsibility for the development, delivery, and implementation of an effective organisational business plan, driving performance and achievement of targets.

I have ensured that I achieve high standards of performance in all areas of responsibility in line with the achievement of the business plan and corporate objectives and have provided excellent customer focused services.

My excellent communication and negotiating skills are used to build effective relationships with key stakeholders, including the board, staff, and service users. I am visible and innovative while energising and nurturing those around me to achieve great things. Sponsoring and leading change programs, always acting corporately to ensure that their impact is maximised, delivers both improvement and efficiency in a timely way. Resourceful management professional able to consistently identify new opportunities to build and expand upon an existing client base.

High-achieving senior executive bringing expertise in business planning, revenue development, and change management. Offering 30+ years of leadership in the third sector along with an entrepreneurial, forward-thinking mindset and a demonstrated track record of accomplishment. Accomplished Chief Executive Officer, bringing expertise in business planning, revenue development, and change management.

Overview

36
36
years of professional experience

Work history

Chief Executive Officer (Founder

RollaDome All Skate
01.2009 - Current
  • Overall responsibility for creating, planning, implementing, and integrating the strategic direction of RollaDome All Skate
  • This includes responsibility for all components and departments of the organisation
  • Direct the Organisation in keeping with the vision outlined for the company by the Board of Directors
  • Partner with stakeholders to grow the Organisation, strengthen it and ensure its sustainability
  • Maintain awareness of both the external and internal competitive opportunities for expansion, customers, markets, and industry developments and standards
  • Be aware of any opportunities the organisation can leverage and pursue for its advantage
  • Represent the organisation as required, including attendance of important functions, charity events and meetings in those with Local Authorities we work with
  • Work closely with the Financial Manager to prepare annual budgets, complete risk analysis on potential investments, and advise the Directors regarding investment risk and return
  • Work closely with Human Resources regarding hiring practices, payroll, and benefit disbursement
  • Oversee quality control throughout the organisation, establishing goals for each division manager

Executive Officer

08.2020 - Current
  • Centre For Innovation in Voluntary Action
  • Leading on Degrees of Opportunity is a collaboration of organisations supporting young people, providing greater choices and opportunities
  • We aim to reward and celebrate the achievement of young people, and providing them with a pathway to further develop their skills and leadership qualities beyond the programmes that they are currently engaged in.

Anchor

Guardian Management Services
07.2007 - 07.2009
  • Trust
  • To lead, empower and inspire a team of managers responsible for Property Services, Housing Management, Supported Housing and Community Regeneration
  • Contribute to the leadership of Anchor Trust through active participation in the Management Team to ensure effective co-operation between departments and the provision of seamless services to tenants, other customers, local authorities and other stakeholders
  • Leading a team of Housing Managers ensuring a maximum level of customer service
  • Implementing and managing the delivery of an annual service level agreement with residents and ensuring that the service agreed is then delivered to a high standard and reflects value for money
  • Through effective leadership create and sustain a climate of continuous learning, service and business performance improvement
  • Ensuring that the values of the organisation and service are built into all elements of service delivery.
  • Employed vocal and pronunciation techniques for clear, accessible communication.

Area Housing Manager

Housing Management Services
07.2007 - 07.2009
  • Paralegal Services
  • Secretarial Services
  • Advocacy Services
  • PR & Event Management
  • Change Management Services

Supported Housing Manager

Orbit Housing Association
01.2000 - 01.2003
  • Oversee the provision of a supported housing service (S & SW region) to applicants and residents, which included: -
  • Management of schemes, staff and managing agents throughout SE England Worked closely with the development team to determine management and support needs to be delivered
  • Ensure supported housing operations staff operate in accordance with all the Association's policies and procedures
  • Oversee supported housing operations and ensure they are delivered in accordance with Supporting People and other relevant legislation/regulations
  • Ensure staff deliver high quality care and support services that meet the needs of tenants and commissioners
  • Provide day to day support, advice and guidance to supported housing team managers.

Managing Director

AMW Associates Consultancy Ltd
01.2003 - Current
  • A Personal and Business Support, Secretarial Services/PA, and development service
  • Offering Lifestyle management, tutoring, and mentoring
  • Extensive training skills and knowledge
  • Over 25 years working with and supporting vulnerable client groups, along with the development of youth training, mentoring, and enhancing literacy and personal development
  • Developing people to reach their full potential is the main area of all my work
  • Tutoring Management Consultancy Business Set up advisory service Development and Training Mentoring Mediation PR & Marketing Business / Personal Development Support Services.

AMW Associates
London
01.1997 - 01.2000
  • In July 1997 offering the following services to several different organisations and individuals.

Housing Management Officer

Croydon People's Housing Association
01.1995 - 01.1997
  • Responsible for the provision of Housing Management Services delivery to approximately 250 tenants for the Association
  • Delivery of Maintenance, Allocation and Lettings
  • Provide Welfare Advice and prevention of escalation of rent arrears
  • Tenants Participation Policy writing and revision
  • Servicing of Committees
  • Staff Management and Training
  • Development liaison with external and internal stakeholders.

Seconded Housing Management Officer

Odu Dua Housing Association
01.1992 - 01.1992
  • Responsible for the setting up of the Housing Management Department to enable them to begin taking over the management of their first permanent units
  • Setting up of Maintenance, Allocation and Lettings Welfare Advice Rent Arrears Tenants Participation Policies and procedures Staff Management and Training & Development liaison.

Senior Housing Officer

Notting Hill Housing Trust
01.1987 - 01.1995
  • Responsible for the provision of Housing Management Services delivery to a patch of 300 tenants
  • Staff management of both office-based and scheme-based staff
  • Consulting with tenants to ensure appropriate services are provided
  • Negotiating contracts for estate services and monitoring these in action
  • Deal with breaches of tenancy and anti-social behaviour
  • Develop local lettings plans to reflect local priorities in consultation with residents and other staff
  • Assess potential tenants and work with vulnerable tenants (including liaison with support agencies)
  • Provide housing advice, guidance and information
  • Encourage and facilitate resident participation in decision making
  • Community Involvement Park Royal Partnership, Directors forum.

Skills

  • Relationship building
  • Business development
  • Integrative negotiation
  • Strategic decision-making
  • Financial leadership
  • Risk management
  • Strategic consultancy
  • Financial administration
  • Controls systems
  • Contract management
  • Business management
  • Process improvements
  • Forecasting
  • Policy updates
  • Marketing
  • Regulatory compliance
  • Public relations understanding
  • Operational oversight
  • High-value project management
  • Project budgeting
  • Business relations
  • Corporate governance
  • Financial management
  • Data collection and analysis
  • Business administration
  • Market trends
  • Fundraising management
  • Business planning
  • Programme management
  • Employee management
  • Operational leadership

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Interests

Anne-Marie Waugh is an experienced Chief Executive Officer who has worked in a variety of roles and organisations for over 30 years. Her responsibilities include developing and implementing effective business plans, driving performance, achieving targets, and ensuring high standards of customer service. Anne-Marie has excellent communication and negotiation skills, which she uses to build effective relationships with stakeholders, including board members, staff, and service users. She is a visible and innovative leader who sponsors and leads change programmes, delivering improvement and efficiency in a timely way. Anne-Marie has experience in managing housing associations, providing supported housing services, offering secretarial services, and running a personal and business support consultancy. She is the CEO of RollaDome All Skate and the Executive Officer of the Centre for Innovation in Voluntary Action, where she leads the Degrees of Opportunity programme, which supports young people and provides them with greater choices and opportunities.

Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Anne-Marie Waugh