Anne-Marie Heywood
Rudheath,Cheshire
Summary
Accomplished professional with expertise in report management, intelligence investigation, and data collation. Demonstrates exceptional skills in pattern recognition, material assessment, and casework execution. Known for professionalism, deadline adherence, and resilience in teamwork settings. Proficient in risk management and safeguarding with a strong focus tracking, research and tracing capabilities. Committed to enhancing well-being awareness while maintaining high standards of record maintenance.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Support Worker
North West Care Co-Operative
Cheshire West and Chester, Cheshire
08.2021 - Current
- Supported adults with diverse disabilities to enhance quality of life within community.
- Facilitated clients in achieving personal goals through tailored support and guidance.
- Assisted families in navigating challenges, fostering empathy and understanding.
- Conducted weekly gym sessions for a client with a left frontal brain injury to maintain physical activity.
- Engaged in conversations with client to stimulate memory and cognitive function.
- Supported a 40-year-old female client with epilepsy in aqua fit sessions, providing verbal guidance.
- Implemented weight training exercises to strengthen client’s weaker right side.
- Encouraged social interactions to promote mental well-being within comfort zones.
- Supported daily living skills training which increased client self-sufficiency.
- Helped achieve patient independence through guided tasks and activities.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Assured safety measures were met to prevent falls or accidents.
- Assisted with mobility issues enabling easier movement around the home.
Personal assistant
North West Care Co-operative
Cheshire West and Chester, Cheshire
02.2021 - 09.2025
- I currently am employed by North West Care Co-operative working as a Personal assistant with vulnerable adults with different disabilities.
- Which I support daily activities, social events, Physical rehabilitation, emotional and mental health support.
- I am also employed at Rudheath Academy Primary School as a grounds cleaner.
- Organised meetings, improved communication within the team.
- Facilitated training sessions for new hires, enhanced onboarding experience.
Personal Care Assistant
Karen and Andy Wade
Cheshire West and Chester, Cheshire
06.2020 - 08.2021
- Personal assistant to Karen to support her day-to-day needs, Karen had Motor neurons disease and was 7 years into her diagnosis. I came to Karen when she had lost her voice and from the neck down loss of nearly all movement. Initially it was assisting with all aspects of personal care, utilisation of a Peg to administer medication required daily. Showering, toilet, dressing and provide her with fluids and food that had to be slippery in order to swallow effectively as dyspraxia had started. Monitoring eating in case of choking, concentration whilst eating was important. I made sure no food or saliva was on her face at any time always keeping on top it for her dignity. Also ensuring any drinks that would come out of the right side of her mouth would not sit on her chest to avoid damp patches, minimising chances of chest infections.
- I obtained Peg training, first aid training tailored for Karen by the local authority. Cough assist knowledge and use. I sat in on meetings with OT’s discussing Karen's needs with any changes with her MND. As my time progressed with Karen, we discussed at length the use of a sling and hoist, which we did then bring into her care plan. This was hard for Karen as she was so proud, she did not want it to define her. It helped her husband as I could implement the sling alot more, for transfer from the stair lift to hoist to her shower chair. Then progressed from the shower chair dressed to her wheelchair once her confidence grew and she felt safe with me I have to say it was an amazing moment. Ensuring Karen’s neck did not drop forward was paramount to protect her spinal cord, slow controlled movements using neck collars to keep alignment were used. We tackled many obstacles on being the neck brace, how comfortable they were, the feeling of choking in them. I researched many and came across 'Head up' made in Sheffield using a special fabric to let heat escape, there were different shaped panels that heated up I could manipulate to make a specific brace for Karen's neck. I actually measured her and my neck we were the same so I could make it on me to save her neck muscles obviously it's a process that could tire Karen out even more. I helped sort out paper work for the carers files, updated personal files alongside Karen. Karen was always cold so before her shower I would heat up towels for her before and after her shower which was a big hit...I think we had about 6 hot water bottles on the go during winter! Karen had a motorised wheelchair with front and back controls which I became proficient in using. I could change the seat settings to suit Karen's needs just by her eye movements I knew I had it right, ensuring her leg strap was always on and she was always how she wanted to be. Karen spoke to by using her computer which was amazing, which I have good knowledge of how to use.
- Sadly, we lost Karen 2 weeks ago. I want to keep working and further develop my skill set within the caring field and want to learn more across the board within Special needs, disabilities across the board.
- Liaised with healthcare professionals regarding patient's progress or changes in condition.
- Provided companionship to alleviate loneliness.
- Monitored health condition, ensured timely intervention in case of emergencies.
- Assisted with mobility for increased independence.
- Established rapport with patients, made them feel secure and cared-for.
- Helped maintain personal hygiene for dignity preservation.
- Assisted with physical therapy exercises for improved mobility.
- Encouraged light exercise routines where possible for overall health improvement.
- Administered medication as prescribed for better health management.
- Facilitated social activities, improved patient mood.
- Prepared meals according to dietary requirements, maintained good nutrition.
- Observed changes in behaviour or physical condition, reported promptly to medical staff.
- Enhanced patient comfort by providing personal care services including bathing, grooming and feeding.
- Maintained a clean and safe environment to promote wellbeing.
- Ensured regular communication with family members for updates on patient's status.
- Offered emotional support during difficult times, provided stability.
- Assisted patients with daily living activities to improve their lifestyle quality.
- Managed bedding changes regularly for hygiene maintenance.
- Handled laundry and housekeeping tasks for a clean living space.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Maintained hygienic living environments through regular cleaning.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Improved social health by promoting participation in hobbies and social interests.
- Delivered toileting support for clients with mobility issues.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Operated hoists to move clients in and out of bed.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Kept detailed records of care activities, condition changes and treatment responses.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Involved clients in decision-making to promote independence.
- Helped clients to carry out instructions recommended by health professionals.
- Followed client treatment plans for exercises, medications and wound care.
- Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
- Answered questions from clients, family members, and other carers.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Provided tailored support to family members through particularly difficult periods.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
- Read aloud to clients, offering mental stimulation and social companionship.
Supervisor Catering
Asda Compass UK for Asda Northwich
Cheshire West and Chester, Cheshire
10.2016 - 01.2021
- Cheshire October 2016 to Present Supervisor within a team of 9 at Asda Barnons Quay Northwich. This is a fast-paced job, working under high pressure. high need to multi-task on a daily basis, working within Strict work policies, food and hygiene, work safety. Customer focused position, also under taking back of house duties, computer work and ordering stock.
- Addressed customer complaints promptly, ensuring their satisfaction.
- Conducted inventory checks regularly, keeping stock levels optimal.
- Improved customer satisfaction by providing excellent food and service.
- Resolved conflicts within the team swiftly, promoting a harmonious work atmosphere.
- Delegated tasks effectively amongst team members depending on their skills and strengths.
- Ensured compliance with local food safety laws at all times.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Implemented health and safety regulations diligently for a secure working environment.
- Ensured adherence to dietary restrictions for customised menu options.
- Handled high-pressure situations calmly, maintaining service quality during peak hours.
- Trained new staff members in company procedures to maintain service standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Supervised performance of catering team closely for consistent service quality.
- Developed relationships with clients through professional and courteous behaviour.
- Created attractive food presentations to entice customers.
- Maintained an exceptionally high standard of food presentation and quality control through [Action] and [Action] to guarantee customer satisfaction.
- Performed [Type] audits and temperature control inspections, recording and monitoring for risk and [Type] policy compliance.
- Built and maintained excellent working relationships with produce suppliers to ensure quality of ingredients and efficient delivery discrepancy resolution.
- Prepared and served [Number]+ high-quality meals per event using documented recipes to satisfy varied dietary requirements.
- Inspected produce orders upon arrival, maintaining documentation and storing within [Timeframe] to avoid spoilage.
- Effectively supervised [Number]+ staff, coordinating workflows to maximise service efficiency.
- Supervised food preparation for events, assessing for quality, proper plating and portioning.
- Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
- Upsold catering packages with reasonable prices to acquire more customers.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Led by example in providing customers with attentive, professional restaurant service.
Community Care Worker
Care select
Cheshire West and Chester, Cheshire
05.2019 - 08.2020
- Cheshire May 2019 to August 2020 I worked as a Carer within the local community. Sling and hoist trained. Slide sheet Commode Manual handling Personal care Administrating medication, keeping detailed logs of meds, times given. Dates on all medications were correct. Ensuring all clients records were logged accurately Liaising closely with head office on any client changes personally and physically. Professional yet extremely caring listening to clients’ needs firstly and engaging actively with families to provide the best care at all times. I pride myself with going above and beyond to all clients, my experience has given me the ability to manage work efficiently. Also, with other staff member's supporting them with daily practices.
- I worked with clients whose disabilities ranged from, Dementia, Alzheimer’s, Learning difficulties, Physical disabilities and the elderly.
- Developed strong rapport with patients, fostering trust and cooperation in care plans.
- Improved patient well-being by providing consistent emotional support.
- Demonstrated patience and understanding during challenging situations, promoting a calm atmosphere.
- Monitored patient condition, timely reporting changes to healthcare professionals.
- Ensured safety in the home environment for reduced risk of injury.
- Aided mobility-impaired individuals, improving their ease of movement within their homes.
- Respected cultural beliefs and practices whilst delivering personalised care services.
- Documented daily care activities to provide comprehensive patient records.
- Fostered independence with assistance in personal grooming and hygiene tasks.
- Assisted with daily living activities to improve quality of life.
- Administered medication, enhancing health status of patients.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
- Administered oral and topical medication following instructions from medical personnel.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
- Provided compassionate care and companionship to maintain customer fulfilment.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
- Guaranteed positive customer outcomes, creating care and support and plans and performing appropriate risk assessments.
- Responded promptly to emergencies with quick thinking and appropriate action.
- Assisted in mobility exercises and routines to improve vitality.
- Established rapport with clients, fostering trusting relationships and addressing emotional and physical needs.
- Adapted to diverse care requirements, catering to individual preferences and health conditions.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Listened to clients' current struggles to signpost relevant support.
- Monitored client progress and adapted support programmes to meet changing needs.
Intelligence Officer, Public Protection Officer
Cheshire Police
Cheshire West and Chester, Cheshire
08.2008 - 07.2016
- High level Intelligence security, investigation work for all types of crime committed within Cheshire, use of dual screen computers and secure Policing networks. Working closely with front line policing to arrest, secure and convict criminals. Within Public protection for children, I was the Front face intelligence officer at child protection conferences working with Multi agencies to ensure the protection of children and work to keep families as a unit, upmost protection of children up to young teenagers who were vulnerable and at risk from dangerous situations created by their up bringing. Working closely with outside agencies to create solid protection orders for children and their families. Being a front line staff member at multiple child protection conferences to assist agencies in developing essential care plans for children and their families
- Participated in multi-agency task forces, enhancing inter-departmental cooperation.
- Navigated complex databases to extract relevant intelligence data.
- Strengthened decision-making processes with thorough data analysis.
- Undertook undercover assignments to gather vital intelligence.
- Coordinated with law enforcement agencies for concerted action on threats.
- Prepared comprehensive reports, contributing towards policy formulation and strategic planning.
- Maintained high level of confidentiality whilst handling sensitive information.
- Explored potential threats by conducting in-depth research and investigations.
- Developed comprehensive intelligence briefings for senior leadership.
- Utilised advanced technology for intelligence gathering and data interpretation.
- Handled confidential materials, ensuring compliance with regulation procedures.
- Adapted quickly in high-pressure environments, maintaining operational effectiveness.
- Enhanced security through detailed threat assessment and risk mitigation strategies.
- Utilised multilingual knowledge to collect relevant information from different sources for producing reports.
- Entered and retrieved intelligence from databases on open-source and classified systems and platforms.
- Liaised with law enforcement agencies to exchange criminal intelligence information.
- Used specialised collection software, databases and tools to research, gather and evaluate data.
- Maintained calm atmosphere with professional conflict resolution skills.
- Completed background checks with exceptional research skills.
- Remained flexible in rapidly moving environment and adapted to developing situations.
Education
HND - Business Management
University of Derby
Derby 09.1996 - 08.1999
GCSES - English Dual, Science Dual, History, Maths, French, German, IT
Leftwich High School
Leftwich, Cheshire 09.1993 - 09.1998
Skills
Report management
Referral processing
- Intelligence investigation
- Data collation
- Pattern recognition
- Material assessment
- Record maintenance
- Casework execution
- Professionalism
- Deadline adherence
- Resilience and teamwork
- Well-being awareness
- Risk management
- Safeguarding expertise
- Negotiation prowess
- Tracking and tracing
Languages
English
Native
Certification
Trained as an Intelligence officer for 8 years working with highly sensitive investigations, level 1 and 2 operations. Supported various operations out of hours for high risk immediate police response for arrests.
6 Month secondment within CHIS handling unit learning on handling informants as intelligence support on active operations
1 Year Disclosure and Vetting Officer
6 Month secondment data collection and records officer
Received a medal from government for intelligence and security support , as part of a team for officer's during the Olympics.
3 years Child Protection
Accomplishments
Recognition for intelligence, security work as part of a dedicated team supporting possible security threats, breaches for officers supporting the Olympic Games. Medal received.
10 years of safeguarding, risk assessment, supporting adults with disabilities
Affiliations
fitness and health are important to me
Actively promote wellness, mental health awareness
People, the way they think approach life, different perspectives, patterns of though processes intrigue me.
Keen artist
Timeline
Support Worker
North West Care Co-Operative
08.2021 - Current
Personal assistant
North West Care Co-operative
02.2021 - 09.2025
Personal Care Assistant
Karen and Andy Wade
06.2020 - 08.2021
Community Care Worker
Care select
05.2019 - 08.2020
Supervisor Catering
Asda Compass UK for Asda Northwich
10.2016 - 01.2021
Intelligence Officer, Public Protection Officer
Cheshire Police
08.2008 - 07.2016
HND - Business Management
University of Derby
09.1996 - 08.1999
GCSES - English Dual, Science Dual, History, Maths, French, German, IT
Leftwich High School
09.1993 - 09.1998