Anne-Marie Eyres
Middlewich
Summary
Results-driven leader with 30 years of experience in site management and operational leadership. Expertise in team development, customer service, and stakeholder management while fostering safe and engaging workplace environments. Proven ability to manage complex projects and drive employee engagement initiatives. Committed to continuous improvement and enhancing operational efficiency, with a focus on delivering outstanding customer and employee experiences.
Overview
30
30
years of professional experience
Work History
Site Support Manager
British Gas
Stockport
11.2019 - Current
- Act as a key point of contact for day-to-day site issues and queries.
- Liaise with Facilities Management, Property teams, contractors, cleaners, catering teams, and engineers.
- Support building projects, refurbishments, and infrastructure improvements.
- Support fire safety processes, site responsible persons, and emergency procedures.
- Ensure compliance with site standards and company policies.
- Communicate site updates, closures, refurbishments, and facilities information.
- Maintain digital screens, Viva Engage posts, newsletters, and email communications.
- Promoted wellbeing, volunteering, and engagement activities to foster a positive workplace culture.
- Organised roadshows, awareness campaigns, and site-wide events to enhance employee engagement.
- Coordinated senior leadership and board meetings to facilitate strategic discussions and decision-making.
- Organise employee engagement events, vendor showcases, and community activities.
- Manage logistics to ensure events run smoothly.
- Build relationships with local charities and community groups.
- Organise fundraising initiatives and volunteering opportunities.
- Increase employee participation in charitable and community programmes.
- Support budget tracking and governance.
- Monitor vendor relationships and contracts.
- Build relationships across business units.
- Work closely with HSE, Facilities, Property, Planning, Operations, and leadership teams.
- Support colleagues, visitors, contractors, and external partners.
- Coordinator between site-based teams and corporate functions.
- Monitored engagement metrics to assess participation levels.
Recruitment and Training Manager
British Gas
Stockport
01.2015 - 11.2019
- Managed high-volume recruitment campaigns, ensuring business resourcing requirements were met within agreed timescales.
- Led end-to-end recruitment activities, including workforce planning, candidate attraction, interviewing, selection, onboarding, and induction programmes.
- Built strong relationships with stakeholders across departments to identify recruitment needs and align learning solutions to business priorities.
- Produced management reports on recruitment activity, training completion, performance trends, and workforce capability to inform strategic decision-making.
- Monitored training effectiveness using performance metrics, feedback, and quality assessments, implementing improvements to enhance training outcomes.
- Managed and mentored a team of trainers, enhancing their capability, confidence, and overall effectiveness.
- Created succession plans and talent development strategies to strengthen leadership pipelines and employee retention.
- Maintained compliance with company policies, training standards, and regulatory requirements.
Team Leader with various teams
British Gas
Stockport
01.1999 - 01.2015
- Led and motivated teams to consistently achieve operational, customer service, productivity, and quality targets.
- Managed day-to-day team performance through targeted coaching, mentoring, and regular performance reviews to enhance accountability and development.
- Improved team performance through structured coaching, targeted development plans, and ongoing support.
- Developed high-performing individuals by identifying talent, creating development plans, and supporting career progression.
- Conducted regular one-to-one meetings, team briefings, and performance discussions to drive engagement and accountability.
- Led teams through organisational change by ensuring clear communication and maintaining high engagement levels during transitions.
- Promoted positive, inclusive, customer-focused culture by leading by example and fostering collaboration among team members.
- Identified and implemented continuous improvement initiatives that improved productivity, quality, and customer outcomes.
- Used performance data and management information to identify trends, implement improvement plans, and enhance operational effectiveness.
- Worked closely with stakeholders across multiple departments to resolve issues, improve processes, and support business objectives.
- Coached and developed colleagues into leadership and specialist roles across the business.
- Successfully managed teams through periods of operational change, maintaining performance and morale.
- Recognised for building strong, motivated teams that delivered excellent customer and business outcomes.
Central Heating Sales Advisor
British Gas
Stockport
05.1996 - 01.1999
- Managed appointment allocation and route planning, minimizing travel and ensuring representatives sustained full daily workloads.
- Planned and allocated customer appointments across regional areas, balancing travel efficiency with business demand to maximize productivity.
- Coordinated diaries and workloads for field-based Sales Representatives, maximizing schedule utilization and territory coverage.
- Managed appointment scheduling for regional Sales Representatives, optimizing geographical routes to minimize travel time and maximize customer-facing activity.
- Applied resource planning and scheduling techniques to optimize field operations and enhance customer service delivery.
Education
GCSE - Mathematics, Geography, English Literature, English Language, History, Religious Studies, Chemistry and Biology
RSI Typing Courses - Grade I, II and III
Business Studies - Grade I
Skills
- Vendor management
- Performance monitoring
- Stakeholder engagement
- Strategic Initiative
- Management
- Leadership
- Team leadership
- Organizational skills
- Problem solving
- Effective communication
- Resilience
Highest Level Of Education
GCSE or equivalent
Eligible To Work
Yes
Personal Information
- Total Experience: 40
- Industry: Call Centre, Customer Service, Management
- Driving License: Cars
Timeline
Site Support Manager
British Gas
11.2019 - Current
Recruitment and Training Manager
British Gas
01.2015 - 11.2019
Team Leader with various teams
British Gas
01.1999 - 01.2015
Central Heating Sales Advisor
British Gas
05.1996 - 01.1999