Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Anne-Marie Davies

Anne-Marie Davies

GAERWEN,Anglesey

Summary

Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work history

Restaurant Manager

The Bulkeley Hotel
Beaumaris, Anglesey
10.2021 - Current
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Established safe and secure dining environment with strong sanitation standards.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Cultivated positive working and dining environment for up to 100 guests.

Private Personal Assistant

Self Employed
Chester, Cheshire
06.2013 - 09.2023
  • Provided comprehensive personal and household management for a high net-worth family with 5 children.
  • Maintained high standards throughout property, overseeing work of domestic staff members, including housekeepers and contractors.
  • Performed day-to-day errands during school hours, including shopping, cleaning and laundry, to flexibly cater to parents' needs.
  • Adhered to set timeframes to maintain consistency with nighttime routines.
  • Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
  • Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
  • Performed cleaning, washing, ironing and laundry to maintain home order.
  • Prepared healthy and nutritious meals to specific dietary requirements.
  • Supported families on holidays and trips with additional supervision, escorting children to activities and clubs.
  • Developed strong bonds with children through compassionate verbal and physical interaction.
  • Continuously exceeded parent expectations by accommodating last-minute schedule changes.
  • Disciplined children when necessary, following parents guidelines.

Education

CEMAP - Mortgage Advice

LIBF
London

Skills

  • Employee management
  • Operations management
  • End-of-day reconciliation
  • Performance improvement
  • Results-orientated
  • Kitchen equipment operation and maintenance
  • Natural leader
  • Service-orientated
  • Passion for customer satisfaction
  • Dining room preparation
  • Front of House (FOH) training
  • Inventory control and record keeping
  • Staff scheduling
  • Conflict resolution techniques
  • Guest dispute resolution

Languages

English
Native

Timeline

Restaurant Manager

The Bulkeley Hotel
10.2021 - Current

Private Personal Assistant

Self Employed
06.2013 - 09.2023

CEMAP - Mortgage Advice

LIBF

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Anne-Marie Davies