Anne Louise Bell
Sherburn in Elmet,Leeds
Summary
Results-driven professional with over 21 years of experience in sales administration and customer service. Proven ability to foster strong internal and external relationships through exceptional communication and negotiation skills. Thrives in high-pressure environments while continuously seeking opportunities for skill development and team collaboration.
Overview
36
36
years of professional experience
Work history
Dental Receptionist
Kirkgate Dental
2026.03 - 2026.07
- Manage front desk and welcome patients upon arrival.
- Provide excellent customer service, improving patient satisfaction rates.
- Manage appointment bookings for efficient clinic operations.
- Utilise dental software proficiently to maintain accurate records.
- Managed phone calls to provide timely assistance and information, resulting in effective communication with clients.
- Maintain tidy and organised reception area for professional appearance.
- Facilitate payment processes efficiently, aiding in seamless transactions for patients.
- Set new appointments, rescheduled appointments, and sent reminders.
- Conducted follow-up calls with patients after appointments for feedback collection.
Administrator/Receptionist
Fenton Grange School
2019.02 - 2026.01
- Greet visitors into school and manage reception flow professionally.
- Answer external telephone calls and direct queries to the right contact.
- Performed general administration tasks to facilitate smooth school operations and enhance service delivery.
- Handle all school financial administration, including payments, accounts, and reporting.
- Coordinated day-to-day HR functions, ensuring accurate record updates and efficient support for staff needs.
- Process private and confidential information in line with GDPR requirements.
- Provided direct support to head teacher, staff, and students during critical periods.
- Oversaw purchasing requests from staff and ensured timely processing, order processing, and supplier follow-ups.
- Communicate with local authorities to support school compliance.
- Facilitated training sessions on school values and expectations, promoting adherence to standards in daily activities
Administrator
Wrightway Health Ltd
Selby
2017.07 - 2019.02
- Provided onsite support to occupational health provider at Drax Power Station.
- Booked and amended medical appointments for Power Station employees.
- Formatted medical reports submitted by onsite doctor.
- Prepared patient records for daily clinic.
- Managed daily office operations to ensure efficient workflow across the occupational health function.
- Managed internal and external telephone calls for the onsite service.
- Processed emails for medical administration and clinic scheduling.
- Assisted occupational health manager with day-to-day coordination.
- Handled private and confidential information in line with procedures.
- Assisted onsite nurse during clinic sessions and patient support.
Sales Administrator
D3 Office Group
Sherburn in Elmet
2017.01 - 2017.05
- Delivered sales and customer service support to office supplies buyers
- Conducted sales and customer service calls to address client inquiries
- Processing Sales Orders / Queries
- Managed back orders and generated reports for inventory tracking
- Conducted purchasing of office supplies
- Accessing / processing emails
- General office duties
Internal Sales Administrator / Customer Service
Hafele UK Ltd
Sherburn in Elmet
1998.09 - 2016.11
- Providing Sales and Customer Service to buyers of furniture fittings and fixtures, architectural ironmongery and electronic locking systems.
- Processing Sales Orders / Queries
- Accessing / processing emails
- Sales / Customer service calls
- Liaising with Sales Representatives
- Processing Customer complaints/disputes
- Managed petty cash transactions to maintain accurate financial records.
- Stationery ordering
- General office duties
Receptionist
Eurospace Furniture
Sherburn in Elmet
1991.01 - 1998.07
- Operating the switchboard which included taking messages and ensuring that everyone had a telephone with a voicemail (answering machine) implemented onto it.
- Managed maintenance and reprogramming tasks as business changes arose.
- Looking after all visitors' needs.
- Typing on a daily basis for general office/factory personnel, e.g., Employee Warnings, Reports etc.
- Postal duties which included all of the evening mail plus international consignments through DHL, Parcelforce and Royal Mail.
Education
High School -
Sherburn High School
Sherburn in ElmetSkills
- Patient scheduling
- Customer service and support
- Communication skills
- Phone skills
- Customer needs assessment
- Administration and office management
- Organisational skills
- Time management strategies
- Attention to detail
- SAP proficiency
- Negotiation techniques
- Computer literacy
References
References available upon request
Custom
- Marital Status: Married
- Full UK Driving License (0 Points)
Affiliations
- Theatre
- Cinema
- Family Time
References
References available upon request.
Timeline
Dental Receptionist
Kirkgate Dental
2026.03 - 2026.07
Administrator/Receptionist
Fenton Grange School
2019.02 - 2026.01
Administrator
Wrightway Health Ltd
2017.07 - 2019.02
Sales Administrator
D3 Office Group
2017.01 - 2017.05
Internal Sales Administrator / Customer Service
Hafele UK Ltd
1998.09 - 2016.11
Receptionist
Eurospace Furniture
1991.01 - 1998.07
High School -
Sherburn High School