Anne Henry

Cleaning and care of a five-bedroom, five-bathroom villa to a very high standard. Nanny to two children, aged 10 and 12.

• Daily cleaning and deep cleaning of all areas.
• Food shopping and maintenance of stocks of household supplies.
• Laundry, ironing, and wardrobe management, including high-end fabrics like silk, cashmere, and linen.
• Preparing dinner every day, as well as snacks and lunches for children.
• Preparing food for guests and catering for a party.
• Driving children to and from school.
• Homework supervision and English teaching.
• Accompanying children to the doctor, dentist, and hairdresser.
• Evening babysitting as required.
• Daily dog walking, pet care, and clean-up.
• Preparing room and linen changes prior to arrival of house guests.

Maintained a high level of cleanliness and order in a four-bedroom, three-bathroom house. Cooking for the family as required. Babysitting for three children, ages 5, 7, and 9 years.

Cleaning and care of a fifteen-bedroom, fifteen-bathroom chateau in France. Preparing rooms and communal spaces for guests at yoga retreats. Prepared and served breakfast.

Housekeeper Nanny for a family of three. See reference letter

Oversaw operations and management of three luxury holiday apartments.
Cultivated high customer satisfaction leading to consistent repeat bookings.
Secured full occupancy every summer over a five-year period.
Led the company to a successful acquisition by a nearby hotel.

• Developed and initiated projects, managed costs, and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Managed projects from procurement to commission.
• Identified plans and resources required to meet project goals and objectives.
• Developed and implemented strategic project plans to meet business objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Prepared and submitted project invoices for review and approval.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress and technical problems.
• Monitored project progress, identified risks and took corrective action as needed.

• Built and managed processes for tracking and monitoring department performance.
• Created reports, presentations and other materials for executive staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Improved office operations by automating client correspondence, record tracking and data communications.

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Created flowcharts, diagrams and other documentation.

• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Skilled at working independently and collaboratively in a team environment.