Anne Flanagan
Bradford,West Yorkshire
Summary
A dedicated professional with a strong foundation in prioritisation, empathetic customer service, and effective time management. Demonstrates excellent communication skills and a proven ability to resolve issues efficiently. Committed to leveraging these competencies to achieve career growth and contribute meaningfully to organisational success.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
Work history
Travel Manager
Flight Centre Travel Group
Melbourne, Victoria
10.2007 - 04.2025
- Working for one of the worlds largest gold mining company to ensure the movement of over 800 staff per week ensuring employees move smoothly in and out of the mines sites including Papua Niugini , Canada, USA, South America and Australia
- Coordinated multi-city itineraries, reducing overall transportation costs.
- Handled last-minute travel changes, ensuring minimal disruption to employees' schedules.
- Secured optimum flight routes to minimise employee travel fatigue.
- Collaborated closely with finance team for timely expense management reporting.
- Trained and mentored junior consultants in customer service best practices.
- Maintained thorough records of all bookings and expenses for transparency.
- Conducted calls professionally and politely to maintain excellent service standards.
- Verified customer passports and documentation to travel.
Police Despatcher
West Yorkshire Police
Bradford, West Yorkshire
08.1997 - 04.2007
- Despatched Police Officers to emergency and non-emergency incidents efficiently.
- Operated radios and communication equipment proficiently during high-pressure situations.
- Compiled comprehensive reports on dispatch activities for record-keeping purposes.
- Liaised with police officers, facilitating effective incident resolution.
- Coordinated responses to emergency situations, ensuring rapid action taken.
- Ensured timely responses by prioritising incoming calls based on urgency levels.
- Handled emergency calls to ensure public safety.
- Managed sensitive information with strict adherence to confidentiality regulations.
Ambulance services dispatcher
Glasgow Ambulance Service
Glasgow, Glasgow City
09.1991 - 08.1997
- Utilised advanced technology systems, resulting in accurate tracking of dispatched units' locations and status updates.
- Tracked all dispatched vehicles using computer aided systems, ensuring prompt service delivery.
- Improved response time by coordinating appropriate resources for each incident.
- Assisted in saving lives by providing immediate medical instructions over the phone whilst waiting for ambulances to arrive.
- Contributed to team success through effective shift handovers and updates about ongoing incidents.
- Maintained calmness under pressure to effectively manage multiple incoming calls.
- Organised necessary resources for efficient handling of mass casualty incidents.
Medical assistant
Royal Airforce
UK, UK
09.1986 - 08.1991
- Handled emergency situations calmly under pressure whilst ensuring patient safety.
- Administered prescribed treatments, contributing to enhanced patient care.
- Ensured accurate treatment administration for improved patient recovery.
- Performed administrative duties efficiently; ensured smooth functioning of the clinic.
- Conducted initial consultations with new patients; established rapport quickly.
- Assisted doctors during examinations, facilitating smoother procedures.
- Prepared patients for medical procedures, reducing anxiety levels.
Education
GCSEs - Maths
GCSE
Bradford 09.1984 - 05.1986
GCSEs - English
GCSE
Bradford 09.1984 - 05.1986
GCSEs - Biology
GCSE
Bradford 09.1984 - 05.1986
Skills
- Skilled at prioritisation
- Empathetic customer service
- Effective time management
- Effective issue resolution
- Excellent communication
References
References available upon request.
Timeline
Travel Manager
Flight Centre Travel Group
10.2007 - 04.2025
Police Despatcher
West Yorkshire Police
08.1997 - 04.2007
Ambulance services dispatcher
Glasgow Ambulance Service
09.1991 - 08.1997
Medical assistant
Royal Airforce
09.1986 - 08.1991
GCSEs - Maths
GCSE
09.1984 - 05.1986
GCSEs - English
GCSE
09.1984 - 05.1986
GCSEs - Biology
GCSE
09.1984 - 05.1986
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