Anne Collins

• Cold called customers to build lead database.
• Provided accurate quotes and price information to inform customer decision-making.
• Showcased product features and benefits to drive sales.
• Overcame customer objectifications to maximise conversions.

• Drove acquisition of new clients and explored avenues for relationship-building, resulting in expanded business opportunities.
• Cultivated and strengthened relationships with new and existing clients, contributing to increased customer satisfaction and retention.
• Fostered customer relationships to expand customer base and enhance loyalty, leading to improved client retention rates.
• Resolved customer queries through effective communication and providing a step-by-step solution.
• Handled daily customer meetings, sales calls and account management tasks.
• Addressed customer complaints with patience and understanding, consistently providing swift resolutions.
• Demonstrated strong communication and time management skills to meet and exceed sales targets.
• Generated sales by prospecting leads, cold calling and closing deals.
• Processed customer credit card payments via telephone employing strict attention to detail to avoid errors.

Cultivated relationships with venue managers to secure advantageous terms for future events.

Scheduled venues to align with peak seasons, increasing attendance and engagement.

Sourced and booked venues at no cost for fundraisers, ensuring maximum resource allocation.

• Called 50+ warm and cold leads daily, developed steady pipeline of business opportunities, and tracked interactions in spreadsheet and CRM.
• Managed accounts from client prospecting to relationship management, delivering consistent and high-quality customer service.
• Collaborated with team members to achieve specific performance targets, contributing to overall team success.

• Cultivated strong client relationships to drive sales growth.
• Developed customer relationships to assess needs and provide tailored solutions.
• Monitored market conditions and competitor actions to inform strategic sales decisions.

• Developed accurate sales forecasts for improved strategic planning.
• Supervised project timelines for timely completion.
• Delegated tasks effectively, maximising team productivity and ensuring project goals were met.
• Facilitated staff training to enhance skills, resulting in improved customer service outcomes.
• Monitored staff performance, developing targeted improvement plans to enhance overall effectiveness.
• Conducted performance reviews, identifying areas for development and rewarding high achievers.

• Analysed campaign performance data to inform strategic direction for future initiatives.
• Facilitated brainstorming sessions to generate innovative campaign ideas aligned with client objectives.
• Coordinated team workflow and delegated tasks to ensure achievement of project milestones.
• Planned daily operations to focus team efforts on current priorities.

• Achieved consistent sales targets through proactive follow-ups and strategic negotiations, contributing to overall revenue growth.
• Presented persuasive proposals to potential clients, highlighting unique selling propositions and campaign benefits.
• Cultivated relationships with key clients to identify advertising needs and deliver customised solutions that enhanced client satisfaction.

• Managed daily operations, ensuring efficient shop floor performance and customer satisfaction.
• Delegated tasks to team members, streamlining workflows and boosting team productivity.
• Resolved customer inquiries and complaints promptly to maintain high levels of satisfaction.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Mentored junior staff members, enhancing their skills and promoting collaboration within the team.