Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANNE CHUKWUNONYE

Islington

Summary

Flexible, compassionate, and patient-focused Healthcare Support worker with outstanding experience providing care to patients in Mental Health, Care Homes, Supported living, Day centres, Hospitals, and Domiciliary Care settings. Possess a genuine passion for delivering premium patient care and helping to support and achieve organizational goals. Exceptionally organized and focused, adept at managing multiple responsibilities in a fast-paced environment. People person, comfortable working with all ages and demographics of patients. Caring, dependable, empathetic, compassionate, and dedicated to high-quality care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office and Care Coordinator

Peach Recruitment Ltd
01.2024 - Current
  • Oversee daily office functions by handling appointment scheduling, coordinating meetings, and facilitating smooth communication across departments.
  • Create and distribute meeting agendas, minutes, and relevant documents for both internal and external stakeholders. Manage patient care plans by coordinating the scheduling of appointments, referrals, and treatments efficiently.
  • Coordinate with healthcare professionals, including doctors, nurses, and external care providers, to ensure seamless transitions of care.
  • Assist patients and their families by offering information, responding to inquiries, and resolving concerns regarding care plans and pathways.
  • Serve as a liaison between healthcare professionals and administrative staff to promote effective team collaboration.
  • Manage staff schedules/rotas, monitor annual leave, and ensure adequate staffing levels. Support the onboarding of new team members by offering orientation and training on administrative systems and procedures.
  • Assist the management team in identifying and implementing process improvements to optimize service delivery.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Ensure adherence to Peach policies, data protection regulations (GDPR), and confidentiality standards in all areas of patient care.
  • Track and manage inventory of medical and office supplies, ensuring adequate stock levels to support seamless office operations.
  • Supervise compliance with health and safety protocols in both office and clinical areas, ensuring a safe environment for staff and patients. Perform regular inspections and update risk assessments as needed.

Care and support worker

You & I Care Ltd
07.2024 - Current
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Prepared tasty and healthy meals to meet dietary requirements.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.

Teaching Assistant

Sisanda Project Ltd
02.2024 - Current
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Prepared necessary equipment and technology ahead of class.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Offered students personalised support during in-class activities and projects.

Support assistant

Etranzact Global Limited
03.2022 - 09.2024
  • Managed physical and digital correspondence while keeping information private and secure.
  • Received, sorted and distributed incoming mail.
  • Produced clean, error-free professional business correspondence for office team.
  • Reported equipment and resource faults for prompt resolution.
  • Established improved workflows to maximise communication and efficiency.
  • Acted as main contact for staff and clients.
  • Corrected documents to reflect accurate, current customer records.
  • Answered calls quickly and professionally, providing prompt customer support.
  • Examined, scanned and input documents in software system.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Resolved general customer enquiries using expert product and service knowledge.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Updated calendars and diaries with meeting updates to limit clashes and overlaps.
  • Wrote professional letters, emails and memoranda for business communication.
  • Classified physical and digital documentation with correct codes.
  • Organized tasks by level of urgency and importance to make best of use time and resources.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.

Healthcare Support Worker

Ethan Care services
05.2023 - 07.2024
  • Taking a lead role in coordinating and scheduling activities for service users, assisting with housekeeping duties, personal care, consulting with medical staff, supporting service users with personal care, inducting new carers, giving feedback to management, supporting and prompting service users, providing support and advice on personal health matters, engaging and motivating service users, supporting with appointments and reminders, performing risk assessments, logging daily activities.
  • Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Submitted reports to the manager regarding the status of clients.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
  • Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.

Healthcare Support Worker

RoyaCare Agency
03.2022 - 11.2023
  • Working at Caretech supported living services, supporting service users with personal care, supporting service users to manage risk, attending doctors appointments, managing and documenting service users' money, supporting service users with social and physical activities, carrying out duties following care plans, assisting in moving and handling clients, carrying out medication administration, carrying out vital observations, de-escalating incidents, reporting and documenting appropriately, taking clients on accompanied community leave.
  • Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
  • Collaborated with clients to clean house and prepare meals with a person-centred care approach.
  • Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation, and respiratory rate, reporting significant findings to the manager.

Mental Health Support Worker

Prospero Health And Social
04.2023 - 10.2023
  • Monitoring the physical and mental health of service users, being a team leader on shift, assisting with building therapeutic relationships, supporting children with challenging behaviour, ensuring the safety of service users, working with the Mental Health Act, lone working in a supported living environment, supporting residence to access services and facilities, supporting residence to manage risk, offering emotional support, supporting newborn babies at the hospital, daily record of individual activities, giving handover after every shift.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Helped clients make informed decisions and follow individual treatment plans.
  • Provided timely intake, assessment, and appropriate intervention to clients experiencing crises.
  • Maintained confidentiality of clients' information.
  • Performed crisis interventions during emergency cases.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Documented accurate and updated caseload records and reports to streamline the process.

Healthcare Support Worker

Temps4care Agency
11.2022 - 06.2023
  • Working at 'Sense' day centre and supported living settings, delivering person-centred care, assisting with personal care needs, supporting drivers in transportation, engaging service users with activities, assisting in cooking and cleaning, assisting in feeding service users, maintaining communication books, giving handover after every shift
  • Maintained high levels of client satisfaction by providing tailored, personalized care that consistently met individual needs.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.

Healthcare Support Worker

Tunadel Medical Tours Limited
11.2019 - 12.2021
  • Research work on patient case files, recording and filing patient data forms, preparing patient rooms, ensuring facility hygiene, stocking medical supplies and equipment, following up with patients, carrying out basic readings and recordings, providing support and advice on personal health matters, keeping records of patients, supporting diagnostic and technical treatment procedures, supporting patients with airport transfers, carrying out routine clinical duties, attending to patients' daily needs, assisting physicians and nurses, preparing patients for therapy
  • Maintained confidentiality and compliance standards for optimized patient care.

Customer Service/Sales Experience/Product Development

Rembrandt Global Solutions Ltd
05.2013 - 11.2019
  • Performing cost-benefit and needs analyses, developing and maintaining customer relationships, refining customer segmentation, improving customer service experience, achieving sales targets, coordinating sales efforts, analyzing market potential, supplying management with reports
  • Managed strategic research projects and communicated findings to stakeholders.
  • Implemented research findings into product development through design team collaboration.
  • Planned research activities to develop new processes, products, and applications.

Executive Marketer

Mutual Benefits Life Assurance PLC
02.2012 - 03.2013
  • Conceiving and developing marketing strategies, organizing and overseeing advertising campaigns, conducting market research, initiating surveys, writing copy for marketing materials, maintaining relationships with media vendors, monitoring campaign progress
  • Supported team members with content and campaign planning, boosting market coverage.
  • Implemented strategies to engage and attract customers, increasing brand engagement and sales.
  • Utilized search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing to fulfill comprehensive client marketing needs.
  • Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.

Customer Support Associate

All Tongues Television
06.2011 - 02.2012
  • Providing 24/7 client support, evaluating and identifying technological problems, executing daily requests, identifying long-lasting solutions, assisting customers with billing issues, documenting queries and resolutions, nurturing customer relationships
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
  • Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.

Education

Master of Science - User Experience Design

Birmingham City University
Birmingham, United Kingdom
03.2023

Bachelor of Science - Banking And Finance

Lagos State University
Lagos, Nigeria
05.2011

GCSE -

New Era Girls' Secondary School
Lagos, Nigeria
06.2003

Skills

  • Safety-conscious
  • Great listening and Communication skills
  • Observant and Detail-oriented
  • People-Oriented
  • Basic grooming assistance
  • Flexible Approach to Shift Patterns
  • Medication Administration and Personal Care
  • Team player
  • First aid, CPR, and Basic Life Support
  • Safeguarding knowledge
  • Compassionate
  • Manual Handling
  • Bedsore Prevention
  • Infection Prevention and Control
  • Immediate Response to Emergency
  • Calm in stressful and Challenging Situations
  • Excellent communication skills
  • Hoist operation
  • Patient hygiene management
  • Confidential record management
  • Pressure area care
  • Child protection and safeguarding guidelines
  • Classroom preparation and maintenance
  • Maintaining safe environments

Certification

  • THE HEALTH AND SAFETY GROUP (PMVA), United Kingdom
  • THE HEALTH AND SAFETY GROUP (VENEPUNCTURE AND CANNULATION TRAINING), United Kingdom
  • PROSPERO HEALTH AND SOCIAL (LIGATURE TRAINING), United Kingdom
  • Digital Care Hub (Data Security and Protection), United Kingdom
  • WORKFORCE DEVELOPMENT Training (Health and Social Care Mandatory Training Level 2), United Kingdom
  • Manual Handling and Basic Life Support (Practical), United Kingdom
  • British Heart Foundation (CPR)
  • Careskills Academy, United Kingdom
  • Train Healthcare (Advanced Safety Intervention Training/Crises Prevention Intervention- Blue card
  • Tissue Viability Training
  • The Use of Ligature Knifes
  • Suicide Awareness Online Training Module
  • SEPSIS awareness
  • Stroke
  • Self-Harm
  • Seizures and Epilepsy
  • Risk Assessment
  • Dysphagia Awareness
  • First Aid at Works Including Burns
  • Positive Behaviour Support
  • RIDDOR
  • PSTS/Conflict Management Online Training
  • Preventing Radicalisation L1 & L2
  • Professional Boundaries
  • Nutrition and Fluids
  • Numeracy Skills Test for Health Care Workers
  • NEWS SCORE TRAINING 2
  • Mental Health Extended Training
  • Mental Capacity Act
  • Manual Handling & Moving of People & Inanimate Objects L1 & 2
  • Lone Worker
  • Literacy Skills Test
  • CSTF: Infection Prevention and Control Level 1 & 2
  • ILS-Immediate Life Support Online Module
  • CSTF: Health and Safety
  • CSTF: Information Governance & Data Security (GDPR)
  • Food Hygiene & Safety
  • Fluid Balance & Vital Signs
  • CSTF: Fire Safety Awareness
  • CSTF: Equality and Diversity
  • Duty of Care
  • Documentation & Record Keeping
  • Dignity & Privacy
  • Cyber Security & Information Security
  • CSTF: Counter Fraud
  • CSTF: Control of Substances Hazardous to Health (COSHH)
  • CSTF: Your Health Care Career Clinical /care
  • CSTF: Work in a Person-Centred Way
  • CSTF: Safe Handling & Administration of Medication Online Training
  • CSTF: Safeguarding Children L1 & L2
  • CSTF: Safeguarding Children L3 & L4
  • CSTF: Safeguarding Adults L1& L2
  • CSTF: Safeguarding Adults L3 & L4
  • CSTF: Adult Basic Life Support L1 & L2 Online Training
  • CPR & Basic Life Support [BLS]
  • Paediatric Basic Life Support (PBLS) L1 & L2 Covid Awareness
  • Patient Consent
  • Complaint Handling
  • Communication
  • Borderline Personality Disorder (BPD) Online Training
  • Blood Components Transfusion & IVS
  • Awareness of Mental, Dementia, & Learning Disability
  • Anaphylaxis Awareness
  • Death, Dying & Bereavement/End of Life Care
  • Diabetes & Insulin Online Training
  • Ligature Rescue & The Use of Ligature Knifes
  • Understanding Your Role
  • Vital Signs Training

Languages

English
Advanced
C1

Timeline

Care and support worker

You & I Care Ltd
07.2024 - Current

Teaching Assistant

Sisanda Project Ltd
02.2024 - Current

Office and Care Coordinator

Peach Recruitment Ltd
01.2024 - Current

Healthcare Support Worker

Ethan Care services
05.2023 - 07.2024

Mental Health Support Worker

Prospero Health And Social
04.2023 - 10.2023

Healthcare Support Worker

Temps4care Agency
11.2022 - 06.2023

Support assistant

Etranzact Global Limited
03.2022 - 09.2024

Healthcare Support Worker

RoyaCare Agency
03.2022 - 11.2023

Healthcare Support Worker

Tunadel Medical Tours Limited
11.2019 - 12.2021

Customer Service/Sales Experience/Product Development

Rembrandt Global Solutions Ltd
05.2013 - 11.2019

Executive Marketer

Mutual Benefits Life Assurance PLC
02.2012 - 03.2013

Customer Support Associate

All Tongues Television
06.2011 - 02.2012

Master of Science - User Experience Design

Birmingham City University

Bachelor of Science - Banking And Finance

Lagos State University

GCSE -

New Era Girls' Secondary School

Similar Profiles

CREATE PROFILE
ANNE CHUKWUNONYE