Summary
Overview
Work history
Education
Skills
Timeline
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Anne Bain

Freuchie,Fife

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work history

Administrative assistant

NHS Fife
Leven, Fife
07.2018 - Current
  • Worked for Young people and Children's Services as the admin support for the Health Visitors for North East Fife, School Admin and Child Immunisation Team.
  • Recording all child health surveillance reviews and immunisation histories from abroad and national.
  • Requesting and sending out paper and electronic child records as required with in Fife and other Health Board areas within the United Kingdom. Electronic sent via secure network.
  • Responsible for ensuring that recall systems, Child Health Index programme and the Preschool/School systems are kept updated with all relevant information regarding each child.
  • Respond to urgent and routine enquires timeously to ensure that each patient has an accurate pre-school, immunisation and school record ensuring strict confidentiality at all times.
  • Register new birth, prepare birth packs and issue Child Health Records to Health Visitors.
  • Recording blood spots results for newborns and responsible for reporting outstanding day 15 blood spot results to Public Health.
  • Collating all Child Health surrvelliance forms and ummunisation Schedules ensuring all paperwork sent out on schedule.
  • Part of the testing team for the new CHI system before it went live November 2023 and the proposed Child Health Surveillance system to be rolled out within the next 12 months.

  • Kept and maintained accurate filing system for preservation of office information.

Administrative assistant

NHS Fife
Kirkcaldy, Fife
09.2012 - 07.2018
  • Employed by the Medical Records Department in the Victoria Hospital as an admin assistant for the Ante Natal Clinic reception
  • Face to face contact with patients in a very busy ante natal clinic. Making appointments, directing to the appropriate department and general enquiries.
  • First point of contact for Early Pregnancy and Termination Clinics.
  • New pregnancy referrals from Community Midwives recorded and appointed for the initial 12 week scan.
  • Clinic appointments for Midwife and Consultant clinics made as directed by the heath professionals.
  • Making up new patient records and collecting records for weekly clinics.
  • Mail incoming and outgoing dealt with appropriately.
  • Working with Trak, Badgernet and ChIsystems.
  • responsible for enquiries directly from patients and other medical staff. These were dealt with appropriately and prioritised to give an efficient and prompt service.
  • Took initiative to self-assign administrative tasks in line with company policy to maximise impact.

Education

Ordinary National Diploma in Hotel Management - Hotel Management

Kirkcaldy College of Technology
Kirkcaldy, Fife
08.1984 - 06.1986

Bell Baxter
Cupar, Fife
08.1979 - 05.1984

Skills

  • Face to face patient skills
  • Excellent telephone and email etiquette
  • Dedicated team player
  • Information security and confidentiality
  • Professional and mature

Timeline

Administrative assistant

NHS Fife
07.2018 - Current

Administrative assistant

NHS Fife
09.2012 - 07.2018

Ordinary National Diploma in Hotel Management - Hotel Management

Kirkcaldy College of Technology
08.1984 - 06.1986

Bell Baxter
08.1979 - 05.1984

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Anne Bain