Anne Allan

Facilitated daily departmental operations in support of Team Leader.

Coached colleagues to elevate performance and develop skills.

Delegated tasks among team members to optimise workflow.

Resolved customer conflicts to uphold satisfaction levels.

Collaborated with tech team on timely completion of Jira tasks.

Conducted call reviews to provide constructive feedback for colleagues and customers.

• Presented and clearly explained insurance policy options based on clients needs and goals.
• Engage with customers and prospects via calls to secure retention and contract sign-ups.
• Delivered exceptional customer service to ensure client satisfaction and repeat business.
• Delegated daily tasks to team members.
• Conducted manager callbacks to address conflicts.
• Reviewed call interactions to design practical problem-solving methods, utilising Jira.
• Evaluated team members' calls to ensure adherence to BPA standards regarding CHH.
• Assist team members in group chat by addressing inquiries.
• Presented and clearly explained insurance policy options based on clients needs and goals.

• Maintained accurate and confidential records of all care provided, adhering to data protection regulations and organisational policies.
• Managed all aspects of patient medication, including measuring, administering and recording.
• Assisted elderly residents with daily personal care, including bathing, dressing, and grooming, to maintain hygiene standards.
• Performed high-quality end of life care in residential setting.
• Trained new care workers on best practices, policies, and procedures, ensuring high-quality service delivery across the team.
• Coordinated with multidisciplinary teams to deliver holistic care and support to clients.
• Maintained confidentiality and privacy of client information, adhering to professional standards.
• Developed strong rapport with clients, building trust and facilitating smoother care delivery.