Summary
Overview
Work history
Education
Skills
Timeline
Volunteer

Anna Strong

Shrewsbury,Shropshire

Summary

Since volunteering at St Winefride's Roman Catholic Independent Primary School, I have been exceptionally fortunate to be mentored by the now Head Teacher of the educational establishment. He took me under his wing and patiently spent time explaining my requirements within the school. As I decided to train as a teaching assistant and having established my capabilities as a person whose sole objective is to support the children become the very best they can and achieve the curriculum requirements, I decided to take up formal training, paying the fee to LearnDirect as this was noted by the outgoing Head Teacher as a highly recommended course. When the coursework demanded I undertake observations, I asked if I could exceed the expectations of my tutor by undertaking PSHE classes for one hour each week. This ensured that the children (comprising Yr 6 at the time) would have full access to the curriculum and fortunately the Yr 6 teacher agreed to set time aside for me to undertake this type of work, with the agreement of the then Head Teacher. The children responded to such a high level, it was common for my mentor to step outside the classroom, show prospective parents and child(ren) around the school, safe in the knowledge that Year 6 would actively engage in the lesson. All plans were agreed in advance in which one hour was divided into 3 twenty minute slots. The first 20 minutes involved outlining the lesson and asking questions of the children, the following 20 minutes would be involving them to actively undertake "experiments" and the final 20 minutes to ensure they answered questions which I had typed up and prepared in advance. Initially it took some time to adjust to the one hour however after a few sessions, I was able to become more adaptable and fluent in time management. For example, I addressed the class on first aid, an area I am proficient in, and initially discussed germs, infections and Covid. This was followed by a "round the large table" group of all the children in which my first aid books were available and accessible for Year 6 children to view and I took a first aid box in for them to see. I also took in an indoor water plant spray filled with red food colouring and large paper which had been arranged in advance. I explained how sneezes travel lengthways but also sideways and asked 3 children if they wanted to experiment the technique (seen on Facebook). They were extremely intrigued, asking if they could replicate the bottle into their exercise books before answering a few basic prepared questions.

Overview

34
34
years of professional experience
3
3
years of post-secondary education

Work history

Teaching Assistant

Shrewsbury Cathedral Catholic Primary School
Shrewsbury, Shropshire
09.2023 - 10.2023
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Helped teacher with lesson plan development, class preparation and student mentoring.
  • Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
  • Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
  • Tutored students individually and in small groups to reinforce learning concepts from core subjects.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.

Classroom Assistant

St Winefride's Roman Catholic Independent Primary
Shrewsbury, Shropshire
09.2020 - 07.2023
  • In a voluntary capacity (8 hours a week)
  • Initially support Infants 1 class teacher and teaching assistant for one academic year (2 morning's a week).
  • Then asked by head teacher to support Year 4 class teacher. Predominantly listening to children read, marking homework and assisting children as directed by class teacher on a 1-2-1 basis or small groups. In the summer term escorted children by foot to local swimming baths in Shrewsbury town centre.
  • Asked head teacher if I could work alongside my mentor, in combined Years 5 and 6 classroom. Listened to children read (VIPERS), worked on a 1-2-1 with a child who had SEN and additionally took "lower set" for numeracy.
  • Walked children to and from swimming baths with other adults in line with NSPCC guidelines.
  • Safeguarded student health and wellbeing within educational settings, taking appropriate action when needed.
  • Mentored students by modelling exemplary behaviour and standards.
  • Supervised pupils during lunchtimes and educational visits.
  • Offered reliable assistance to teachers through administrative support and classroom management.
  • Ensured individual pupils and groups received additional required support, appropriate to developmental needs.
  • Encouraged student interaction in group activities, maintaining sensitivity to various special needs requirements.

Customer Services Advisor

Shropshire Council
Shrewsbury, Shropshire
10.2012 - 03.2020
  • Recorded and processed customer data accurately as possible on CRM.
  • De-escalated difficult calls as frequently as possible without involving duty manager however asked their advice if uncertain.
  • Proficient on several IT systems to support customers including Icon payments (Parking charge notices); gov.uk website (renewal of blue badge/payments); checking Express to confirm if customer is registered to vote (confirmation yes or no-legally unable to offer information if someone is registered at an address), 365 to plot potholes and Unicard to update/check senior/disabled/companion bus pass and train passes).
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.

Receptionist/Clerical Assistant

Blessed Robert Johnson Catholic College
Wellington, Telford, Shropshire
03.2010 - 05.2010
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Recorded daily staff briefings.
  • Arranged meetings with both internal staff and external agencies.
  • Assisted students and parents in person and by phone.

Team Secretary (information systems unit)

Shropshire Council
Shrewsbury, Shropshire
01.2008 - 07.2008
  • Within the Community Services Directorate, provided full and confidential support for the Assistance Performance Unit.
  • Supplied secretarial administration for the Information System staff including recording meetings, handling confidential documents, inputting data onto spreadsheets, processing invoices, handling mail and assisting telephone calls.
  • Covered the ISU administrator role in her absence when unfortunately on long term sick leave.
  • Managed diaries for 2 lead roles.
  • Utilised Microsoft Excel, Word and inhouse IT (recording timesheets for the staff).
  • Managed travel logistics and booked accommodation for staff travelling to Birmingham for overnight meetings.

Central Admissions Officer

Shrewsbury College of Arts & Technology
Shrewsbury, Shropshire
01.2007 - 06.2007
  • Promoted positive image of institution by being present at block interview sessions when potential students, parents/guardians/carers attended the evening interviews.
  • Using Eclipse database checked and processed application forms from prospective students ensuring all the information was gathered and references had been included.
  • Within the team, recommending resources to facilitate access to financial aid programmes.
  • First point of contact for all prospective and current students wishing to further their education.
  • Invigilated literacy and numeracy tests during block interview sessions to ensure that each potential student could not copy the work of the person sat beside them.
  • Contacted feeder schools and employers if references were incomplete or required further information.
  • Mail merged letters of acceptance/ rejection and assisted foreign nationals in the application process.

PA to Management Training Consultant

Oriel Consultancy
Shrewsbury, Shropshire
10.1994 - 09.2006
  • In a voluntary capacity
  • Chief administrative officer and first point of contact for clients requiring medical, pastoral and management training programmes in the UK and overseas.
  • Involved in preparing training literature on various IT software packages.
  • Handled budgets, expenses, visas, currencies, accommodation, drivers and interpreters via the NGO and/or NPO (Caritas, CAFOD, St John Ambulance, British & Albania Chamber of Commerce, St Catherine's Seminary Africa etc).
  • Compiled reports and feedback information to ensure the family run business was ran smoothly.


Concert Secretary

Birmingham Polytechnic
Birmingham, West Midlands
08.1990 - 09.1994
  • Screened calls when working alongside the Head's PA.
  • Highly involved in the coordination of external contracts between public and students requiring quartets for weddings and special events.
  • Negotiated corporate contacts with local businesses to foster concert sponsorship.
  • Oversaw the travel, accommodation, rehearsal and green rooms for guest conductors, actors, musicians and singers.
  • Updated concert calendar in preparation for publication and mailing distribution.
  • Saw the concept of emailing the concert calendar.

Pool typist

Severn Trent Water Authority
Shrewsbury, Shropshire
09.1989 - 08.1990
  • Achieved on-time delivery by checking upcoming deadlines and proactively escalating backlogs.
  • Prepared letters and documents for all departments within the company.
  • Saw the advent of early computer systems that eventually overtook the need for manual typewriters requiring carbon papers.
  • Delivered and collected work from all departments.

Education

Level 2 CACHE certificate/diploma - Supporting Teaching and Learning

LearnDirect
Online platform
04.2020 - 04.2023

Post-graduate diploma - Heritage Management

University of Birmingham
Coalbrookdale, Telford and Wrekin

Post-experience certificate - Counselling

University of Birmingham
Gateway Arts Centre, Shrewsbury

RSA II Diploma - Personal Assistant

Shrewsbury College Arts & Technology
Shrewsbury

A-Levels - English and Classical Studies

Shrewsbury Sixth Form College
Shrewsbury

GCSEs - English (C); Maths (D); Classical Studies (A) Music C)

Shrewsbury Sixth Form College
Shrewsbury

Skills

  • SEN proficiency
  • Student engagement
  • Academic support
  • Teaching material development
  • Team player
  • Behaviour management
  • Student supervision
  • Relationship building
  • Stress management
  • Classroom support
  • Extensive curriculum knowledge
  • Mentoring students
  • Marking assignments
  • Teaching pedagogy
  • Student development
  • Learning activity programs
  • Maintaining safe environments
  • Class administration
  • Behaviour modelling
  • Student safety
  • Special needs education
  • Classroom management
  • Individual and group instruction
  • Classroom preparation and maintenance
  • Exemplary communicator

Timeline

Teaching Assistant

Shrewsbury Cathedral Catholic Primary School
09.2023 - 10.2023

Classroom Assistant

St Winefride's Roman Catholic Independent Primary
09.2020 - 07.2023

Level 2 CACHE certificate/diploma - Supporting Teaching and Learning

LearnDirect
04.2020 - 04.2023

Customer Services Advisor

Shropshire Council
10.2012 - 03.2020

Receptionist/Clerical Assistant

Blessed Robert Johnson Catholic College
03.2010 - 05.2010

Team Secretary (information systems unit)

Shropshire Council
01.2008 - 07.2008

Central Admissions Officer

Shrewsbury College of Arts & Technology
01.2007 - 06.2007

PA to Management Training Consultant

Oriel Consultancy
10.1994 - 09.2006

Concert Secretary

Birmingham Polytechnic
08.1990 - 09.1994

Pool typist

Severn Trent Water Authority
09.1989 - 08.1990

Post-graduate diploma - Heritage Management

University of Birmingham

Post-experience certificate - Counselling

University of Birmingham

RSA II Diploma - Personal Assistant

Shrewsbury College Arts & Technology

A-Levels - English and Classical Studies

Shrewsbury Sixth Form College

GCSEs - English (C); Maths (D); Classical Studies (A) Music C)

Shrewsbury Sixth Form College
Anna Strong