Annamarie Cansfield
Hull,Kingston upon Hull
Summary
I am a punctual and reliable person who is highly motivated who can work as an individual or as part of a team. I have a great track record of providing excellent customer service within my role as a Foreign Exchange Cashier.
My daily responsibilities include handling high-volume transactions, cash handling, ordering stock and keeping it at required levels. I am familiar with various foreign currencies and knowledgeable and attentive in following money laundering procedures.
Over the last 18 years in my current role I have built great rapport with customers and colleagues.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work history
Foreign exchange cashier
Dawson and Sanderson
Hull, Kingston upon Hull
2008.01 - Current
- Ensured customer satisfaction by providing excellent foreign exchange services.
- Facilitated smooth transactions by maintaining up-to-date knowledge of foreign currencies.
- Managed multiple currencies accurately for efficient transaction processing.
- Maintained strict compliance with financial regulations whilst handling currency exchanges.
- Prevented fraud by verifying customer identities and validating transaction details.
- Handled large quantities of cash safely and responsibly throughout deliveries and balancing procedures.
Sales assistant
Silvercross
Hull, Kingston upon Hull
2004.05 - 2007.12
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Operated cash registers with accuracy and processed cash and card transactions.
Travel consultant
Pandora Travel
Hull, Kingston upon Hull
2002.05 - 2004.05
- Managed diverse client portfolios, resulting in repeat business.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Offered personalised travel advice for enhanced holiday experiences.
- Dealt efficiently with last-minute changes to minimise disruption.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
Travel consultant
Going Places
Hull, Kingston upon Hull
1995.09 - 2002.05
- Verified customer passports and documentation to travel.
- Utilised industry software proficiently for efficient booking and scheduling.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Implemented effective communication skills to build strong client relationships.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
Education
GCSEs -
Malet Lambert
Hull, Kingston upon Hull 1991.09 - 1995.06
Skills
- Reporting compliance
- Foreign exchange operations
- Securities trading familiarity
- Anti-Money laundering regulations
- Monetary policy understanding
- Safe deposit box procedures
- Knowledge of exchange rates
- Cash handling and stock management
- Customer Service
- Telephone etiquette
References
References available upon request.
Timeline
Foreign exchange cashier
Dawson and Sanderson
2008.01 - Current
Sales assistant
Silvercross
2004.05 - 2007.12
Travel consultant
Pandora Travel
2002.05 - 2004.05
Travel consultant
Going Places
1995.09 - 2002.05
GCSEs -
Malet Lambert
1991.09 - 1995.06