Anna Maria Tortora
CRAWLEY,West Sussex
Overview
47
47
years of professional experience
Work History
Hospitality Team
St John Crawley
CRAWLEY, West Sussex
09.2024 - 09.2026
- Coordinated kitchen cooking plans for veterans club readiness.
- Applied regulatory standards policies to promote safe working conditions.
- Prepared meeting communications and information for team briefings.
- Delivered excellent customer service to maximise engagement and satisfaction.
- Incorporated Italian cuisine into meals.
Helping to collect parcels
Free Shop
CRAWLEY, West Sussex
02.2024 - 04.2026
- Collaborate with team members to meet target outcomes consistently, on schedule.
- Handle complaints using calm communication and structured, clear problem-solving steps.
- Maintain clean, safe work areas daily to reduce accident risks.
Help, distribution and collection of packages
Easter Team
CRAWLEY, West Sussex
04.2019 - 06.2025
- Coordinate supermarket parcel collection and support complete family parcel checks workflow.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Hospitality Worker
St Marys Church
CRAWLEY, West Sussex
01.2013 - 09.2018
- Greet customers warmly to build rapport and maintain welcoming atmosphere.
- Prepare tables and dining areas to maintain cleanliness standards consistently.
- Sanitise tables, wash dishes, and clean prep areas per hygiene rules.
- Delivered exceptional customer service, promptly responding to requests and maintaining high satisfaction levels.
- Incorporated Italian cuisine into meals
House Keeping
Premier Inn Hotel
CRAWLEY, West Sussex
11.2010 - 03.2016
- Coordinated housekeeping and maintenance activities to meet daily regulatory compliance standards.
- Reported room issues and special requests to housekeeping for timely follow-up.
- Managed daily residential operations covering housekeeping, maintenance, and security tasks.
Shop Manager
Magnolia Shop
Carpi, Modena
09.2007 - 04.2010
- Maintained high standards of store presentation and cleanliness.
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Stored stock safely and securely to maintain quality of goods.
- Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Monitored employee performance, providing feedback and coaching to improve service delivery.
- Merchandised displays to showcase new and popular items.
- Controlled budget for store expenses, ensuring efficient use of resources.
- Managed finances by controlling budgets and authorising expenditures.
Electrician
Sicar SPA
Carpi, Modena
07.1996 - 05.2008
- Completed electrical work, including maintenance, installation and repairs within budgets.
- Built electrical implant for wooden machinery using precise wiring and assembly.
- Planned electrical wiring layout and installation based on job specifications.
- Installed conduit, wire and motor controls.
- Maintained electrical wiring safety by completing maintenance, upgrades and repairs.
- Troubleshot electrical issues using specialist testing devices.
- Identified hazards, defects, or repairs required through electrical testing.
Jewellery Designer and Maker
Family
Nola, Naples
01.1980 - 09.1995
- Provided excellent customer service, offering consultations and advice on jewellery selection and care.
- Produced pieces to suit brand heritage, style and current campaigns for excellent range cohesion.
Babysitter
Family
Casa Marciano
09.1990 - 07.1993
- Entertained children with games, stories and age-appropriate films.
- Managed bedtime routines for younger children, including bathing, reading stories, and ensuring a peaceful night's sleep.
- Assisted children with homework and school projects, enhancing their academic skills and knowledge.
Education
Salvatore Rossa Instituto
Nola, NaplesTimeline
Hospitality Team
St John Crawley
09.2024 - 09.2026
Helping to collect parcels
Free Shop
02.2024 - 04.2026
Help, distribution and collection of packages
Easter Team
04.2019 - 06.2025
Hospitality Worker
St Marys Church
01.2013 - 09.2018
House Keeping
Premier Inn Hotel
11.2010 - 03.2016
Shop Manager
Magnolia Shop
09.2007 - 04.2010
Electrician
Sicar SPA
07.1996 - 05.2008
Babysitter
Family
09.1990 - 07.1993
Jewellery Designer and Maker
Family
01.1980 - 09.1995
Salvatore Rossa Instituto