Summary
Overview
Work history
Education
Skills
Timeline
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ANNAM ALI

leicester,Leicestershire

Summary

I am a dynamic, enthusiastic, and results-driven professional with strong communication and interpersonal skills. With experience across diverse work environments—including office settings, call centers, large supermarkets, a small wine store and managing my own small business—I have developed leadership capabilities and thrive in both individual and team-oriented roles.

I fully understand the importance of adhering to company policies and maintaining professionalism, while also demonstrating patience and tolerance in all interactions. Known for my ability to quickly adapt to new environments, I efficiently learn new processes, behaviors, and company expectations.

Colleagues appreciate my approachable nature, and I consistently maintain positive working relationships with everyone. I place great emphasis on my presentation and conduct, ensuring that I represent myself and the company with the utmost professionalism. My excellent telephone etiquette allows me to build rapport quickly with clients, contributing to effective customer relations and service.I am an energetic, enthusiastic and determined person with excellent communication + interpersonal skills. I have experience in the following working environments: office, call centre, large supermarket and a small wine store. I've gained leaderships skills and also been able to work within a group effectively. I understand the importance of company regulations and am able to be tolerant with others. I have proven to adapt rapidly into new and different working environments and also easily pick up working techniques, desirable behaviour and company expectations. I am known as a very easy person to work with and have never had social problems within the workplace. I take my presentation very seriously and also ensure that I consistently have good conduct. I have an excellent telephone manner which enables me to quickly build a rapport with clients

Overview

14
14
years of professional experience

Work history

Door Canvasser

Zenith Staybrite
06.2010

SMALL BUSINESS OWNER

Leicester Henna
Leicester
12.2015 - 05.2022
  • Bolstered customer satisfaction by implementing effective service strategies.
  • Planned marketing campaigns for enhanced brand visibility.
  • Boosted productivity with efficient staff training programmes.
  • Developed sales strategy to expand market reach.
  • Built a business that thrived in retail as well as services.
  • Sold products worldwide.

Customer Service & Social Media Advisor

Next Directory
04.2011 - 11.2012
  • At Next, I was a key member of the Enquiries Team, delivering exceptional customer service and handling complaints and inquiries, often in high-pressure situations. I effectively managed escalating issues by actively listening to customer concerns and clearly communicating the best solutions.
  • Recognising that inquiries were often repetitive, I made sure to treat each customer as an individual, building rapport to ensure they felt valued. I regularly collaborated with other departments and navigated the company's systems efficiently to resolve issues promptly while maintaining attention to call stats.
  • Additionally, I received specialized training in the Flowers Department, where I provided a much higher level of customer service, as well as supporting the Store Department and handling administrative tasks as needed.

Store Assistant

Home Bargains
11.2008 - 04.2009
  • As a Customer Service Assistant at Home Bargains, I was responsible for managing the checkout area, ensuring it was consistently staffed, and handling cash transactions. In this fast-paced environment, teamwork was essential to maintaining efficiency and delivering outstanding service. My role also involved providing an exceptional shopping experience for customers while upholding high store standards.

Education

As Level - English, Sociology

Regent College

GCSE - English, Maths, Science, ICT

Biddick School

Skills

  • Communications
  • Copywriting
  • Microsoft Office proficiency
  • Social media proficiency
  • Communications strategies
  • Excellent written and verbal communication

Timeline

SMALL BUSINESS OWNER

Leicester Henna
12.2015 - 05.2022

Customer Service & Social Media Advisor

Next Directory
04.2011 - 11.2012

Door Canvasser

Zenith Staybrite
06.2010

Store Assistant

Home Bargains
11.2008 - 04.2009

As Level - English, Sociology

Regent College

GCSE - English, Maths, Science, ICT

Biddick School
ANNAM ALI