ANNALOU JOY REGACHO
Luton
Summary
Dynamic Import/Export Specialist with proven success both in manufacturing and trading industry, adept at optimizing logistics and ensuring compliance with international trade regulations. Skilled in freight negotiation, I excel in enhancing operational efficiency while delivering exceptional customer service and maintaining meticulous shipment documentation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Import / Export Specialist
PREMIUM TOBACCO
Dubai
01.2021 - 03.2025
- Manage the full process of import/export operations for raw tobacco, ensuring timely and precise delivery in line with business objectives.
- Liaise with suppliers to consistently secure on-time delivery of goods, adhering strictly to purchase orders and detailed shipping instructions.
- Coordinate with forwarders to efficiently optimize logistics, resolving transportation challenges to ensure seamless delivery.
- Oversee and meticulously ensure the accuracy and compliance of all documentation for shipments entering the UAE and other international destinations.
- Maintain and systematically update detailed shipment records and documentation within Microsoft Business Central to ensure operational transparency.
- Communicate clearly with customers, providing timely updates on shipment status and professionally addressing inquiries.
- Ensure rigorous adherence to international trade regulations and company policies governing tobacco handling, mitigating compliance risks.
- Drive continuous improvement initiatives to effectively enhance operational efficiency, streamline processes, and elevate customer satisfaction.
Logistics Senior Officer
TOBACCO PRODUCTS INTERNATIONAL FZ LLC
Ras Al Khaimah
05.2016 - 07.2020
- Direct an average of 1.9MT/Month inbound and outbound combined logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Recommend optimal transportation modes, routing, equipment, or frequency.
- Plan or implement material flow management systems to meet production requirements.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
- Communicate freight transportation information to customers or suppliers, using transportation management to improve efficiency, speed, or quality of transportation services.
- Train shipping department personnel in roles or responsibilities regarding global logistics strategies.
Logistics Coordinator
TOBACCO PRODUCTS INTERNATIONAL FZ LLC
Ras Al Khaimah
02.2013 - 05.2016
- Inquire with the Transport companies, Shipping companies, Courier companies with best rates, best transit time, best routing.
- Produce purchase orders of Raw Material & Services.
- Arrange the logistics for all import and export shipments as per terms and condition of the sale and purchase orders, as per INCOTERMS.
- Issue shipping instructions to supplier to make sure supplier has all the details they need for smooth documentation process and clearance from port to port. Keeping an eye/track every movement of the shipments for both imports and exports from sailing point down to arrival to destination.
- Performs good customer service by updating them the status of the shipment and ensures finished good reaches the customer/client on time and in good condition. Produce shipping documents and send to clients on time.
Procurement Officer
MABANI STEEL LLC
Ras Al Khaimah
02.2011 - 01.2013
- Coordinate movement of all purchased materials from suppliers to the plants and address any supply/supplier issues.
- Support the Purchasing Manager on operational projects as needed.
- Provide non-inventory purchasing support.
- Assess production requirements on a weekly/monthly/quarterly cycle based on the sales forecast and address purchasing requirements for each plant for all raw materials.
- Perform PO and item master maintenance transactions in the ERP system.
- Update Pos with current delivery information.
- Expedite components as needed to keep production lines running.
- Maintain supplier files by keeping them complete and up to date.
- Follow established guidelines and procedures for field and branch purchases and establish preferred supplier list as required.
Technical Support Representative
SUTHERLAND
Davao
05.2009 - 06.2010
- Provided technical support for AT&T U-verse customers, troubleshooting internet, TV, and phone service issues.
- Assisted customers with installation, configuration, and connectivity problems, ensuring minimal downtime.
- Diagnosed and resolved hardware and software issues related to routers, modems, and set-top boxes.
- Delivered excellent customer service by guiding users through step-by-step solutions in a clear and professional manner.
- Processed service requests, account updates, and escalations efficiently to maintain customer satisfaction.
- Utilized multiple tools and databases to analyze and resolve technical concerns.
Education
Bachelor of Computer Technology -
University of Southeastern Philippines
01.2009
Skills
- Microsoft 365
- Microsoft Business Central
- EPICOR (ERP)
- Import/export regulations
- Shipment documentation
- Logistics optimization
- Freight negotiation
- Customer service
- Problem solving
- Attention to detail
- International customer service
Certification
- Certified International Supply Chain Professional (CISCP), 07/01/20
- Certified International Supply Chain Manager (CISCM), 07/01/20
Languages
- English
- Filipino
Others
Holder (UAE/PHILIPPINES)
Timeline
Import / Export Specialist
PREMIUM TOBACCO
01.2021 - 03.2025
Logistics Senior Officer
TOBACCO PRODUCTS INTERNATIONAL FZ LLC
05.2016 - 07.2020
Logistics Coordinator
TOBACCO PRODUCTS INTERNATIONAL FZ LLC
02.2013 - 05.2016
Procurement Officer
MABANI STEEL LLC
02.2011 - 01.2013
Technical Support Representative
SUTHERLAND
05.2009 - 06.2010
Bachelor of Computer Technology -
University of Southeastern Philippines
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