ANNALISE SCOTT-GREEN
Egham,Surrey
Summary
Business Management graduate with football coaching experience, demonstrating strong leadership, communication, and team-building skills transferable to business environments. Customer focused with over 6 years experience in client-facing roles. Able to build positive customer relationships, resolve issues effectively, and maintain service standards in fast-paced environments. Committed to reliability, continuous improvement, and contributing positively within a team setting.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Cafe Manager
Jamz
2024.12 - 2026.02
- Built strong relationships with regular customers, enhancing community engagement and customer loyalty.
- Implemented stock rotation and inventory systems to reduce spoilage and control food costs.
- Improved customer satisfaction and loyalty through service training, feedback tracking, and experience enhancement
Operational Co-Ordinator
Koosa Kids
2024.08 - 2024.11
- Coordinated daily operations with over 30 children across multiple after-school and holiday childcare clubs, ensuring consistent delivery of high-quality activities and safeguarding standards.
- Acted as a key liaison between site managers, parents, and head office, resolving operational issues swiftly to maintain service quality.
- Assisted with incident reporting, data entry, and compliance documentation to maintain accurate records
Cash Assistant
Pier Amusements
2021.01 - 2024.01
- Accurately managed cash transactions, including accepting payments, providing change, and balancing tills at the end of each shift to ensure financial accuracy.
- Operated and monitored arcade machines, assisting customers with game play, and resolving any technical issues promptly.
- Provided excellent customer service, assisting guests with inquiries and complaints.
Food and Beverage
Thorpe Park
2020.01 - 2021.01
- Responded professionally to customer inquiries, complaints, and dietary requests to uphold guest satisfaction.
- Worked collaboratively with team members to meet service targets and manage long queues during busy periods.
Education
Business Management
BOURNEMOUTH UNIVERISTY
2021.09 - 2024.07
Triple Distinction - Sport Diploma
JOHN MADEJESKI ACADEMY
2019.09 - 2021.06
10 GCSE'S - Level 4-7
THE MAGNA CARTA SCHOOL
2015.09 - 2019.07
Skills
- Customer Service
- Problem-Solving
- Leadership
- Time Management
- Inter-Personal Skills
- Football Coaching
- Multitasking under pressure
- Health and Safety Compliance
- Cash handling
- Recruitment and training
Certification
FA Level One Coaching
Timeline
Cafe Manager
Jamz
2024.12 - 2026.02
Operational Co-Ordinator
Koosa Kids
2024.08 - 2024.11
Business Management
BOURNEMOUTH UNIVERISTY
2021.09 - 2024.07
Cash Assistant
Pier Amusements
2021.01 - 2024.01
Food and Beverage
Thorpe Park
2020.01 - 2021.01
Triple Distinction - Sport Diploma
JOHN MADEJESKI ACADEMY
2019.09 - 2021.06
10 GCSE'S - Level 4-7
THE MAGNA CARTA SCHOOL
2015.09 - 2019.07